Jeremy Franklin Mitsubishi of Kansas City - Service Center

Jeremy Franklin Mitsubishi of Kansas City responded

Deanna.keller, thank you for sharing your positive experience! We’re thrilled to hear that your service visit was quick and that you felt respected throughout the process. Cal and the rest of our team work hard to ensure that our customers receive honest, responsive, and thorough care, so it’s great to hear that this was reflected in your visit. We appreciate your trust in us and look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Bradfordreeder01, it's upsetting to hear that your experience was anything but stellar.Thank you for your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations. At Jeremy Franklin Automotive, we aim to provide efficient, high-quality service to every customer. If there was a specific reason we couldn’t rotate your tires during the oil change, such as tire condition or other safety concerns, our team should have explained this clearly. We apologize if this information was not communicated effectively and for any inconvenience caused. We’d be happy to discuss this further and ensure your concerns are addressed, so please reach out to us directly. Thank you for giving us the chance to improve our service.

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Derrick Sutherland! We're so happy we were able to help you out! Thank you for the fantastic feedback! We're thrilled to hear you enjoyed our fast and friendly service during your oil change. Your satisfaction is our top priority, and we’re glad we could make your visit great. We look forward to helping you with any future maintenance needs—drive safely, and see you next time!

Jeremy Franklin Mitsubishi of Kansas City responded

Iczhou, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our quick service and friendly staff. Our team is always here to help and ensure you have everything you need. We appreciate your feedback and look forward to serving you again soon!

Jeremy Franklin Mitsubishi of Kansas City responded

Shavondallah, we are so pleased you enjoyed your visit to Jeremy Franklin Mitsubishi! Thank you so much for the kind words! We’re delighted to hear you’re loving your car and had a positive experience with our team. Making our customers feel welcome and valued is what we strive for every day. Enjoy every mile in your new car, and remember, we’re here whenever you need us! Thank you for being part of the Jeremy Franklin Automotive family!

Jeremy Franklin Mitsubishi of Kansas City responded

100lowhurdles, We’re truly sorry to hear about your experience and regret that we fell short of your expectations. At Jeremy Franklin Automotive, we value every customer, especially those who have trusted us over time. Your feedback is important to us, and we’d like to address any concerns to ensure this doesn’t happen again. If you’re open to it, please reach out to us directly—we’d appreciate the chance to make things right. Thank you for bringing this to our attention.

Jeremy Franklin Mitsubishi of Kansas City responded

Ebonye06, we appreciate your feedback! Thank you so much for your kind words! We’re delighted to hear that our team’s professionalism and friendly approach make each visit enjoyable for you. Keeping you informed and helping with scheduling is all part of our commitment to making vehicle maintenance as easy and convenient as possible. We’re grateful to have you as part of the Jeremy Franklin Automotive family, and we look forward to serving you for many miles to come!

Jeremy Franklin Mitsubishi of Kansas City responded

Jaredgendvil, thank you for sharing your positive experience and for your amazing feedback! We’re thrilled to hear that you had the best car shopping and service experience with us. Our team takes pride in being friendly and helpful, and it’s great to know we could make your visit so positive. If you ever need anything in the future, we’re here for you. Thanks again for choosing us! Thank you, and have a fantastic day!

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Antwine79, thank you for taking the time to leave a review for us at Jeremy Franklin Mitsubishi. We're happy we could meet your expectations! We're glad to hear that our team was able to get you in quickly for your appointments and that you found our service professional. We look forward to continuing to take care of your vehicle and appreciate your trust in us. See you next time!

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Bradfordreeder01 thank you for taking the time to leave us your honest feedback. We’re sorry to hear about your dissatisfaction, but we want to clarify that providing reliable vehicles and excellent service is something we take very seriously. Our team works hard to ensure that every customer receives a quality vehicle and a positive experience. If there’s a specific issue with the vehicle or the service you received, we would appreciate the opportunity to address it directly. We encourage you to reach out to us so we can better understand your concerns and work towards a resolution. We value all feedback and always strive to improve.