Jeremy Franklin Mitsubishi of Kansas City - Service Center

After looking at the dealer's website, I began to get an outlandish number of calls, emails, and texts that persisted even after I asked the representatives (Terry, Vinessa, and Brandon) to stop contacting outlandish number of calls, emails, and texts that persisted even after I asked the representatives (Terry, Vinessa, and Brandon) to stop contacting me. They were very unprofessional and I don't see myself buying from Jeremy Franklin after this. More

First I'm been with Jeremy frank Mitsubishi for 15 years. Any time I come for the service is excellent and extremely happy with service, is always on time great costumes service special the gentleman his na Any time I come for the service is excellent and extremely happy with service, is always on time great costumes service special the gentleman his name Jeff kibling is the perfect person for this company. He knows alots about cars detail. That's make me come back over and over. Plus the stuff they all friendly and big smiles 😃on the face. That I feel like I'm home. So I'm really proud about Jeremy frank Mitsubishi had a great stuff and great experience. And I will come back again and I will bring my family here for the service. Thanks again More

I like to purchase vehicles at Jeremy Franklin because of Jesse Hardin. Now don't get me wrong all of the salesmen, office staff, finance department, & service department are extremely friendly. Genuinely Jesse Hardin. Now don't get me wrong all of the salesmen, office staff, finance department, & service department are extremely friendly. Genuinely friendly! But from the very first time I met Jesse he has been the car salesmen of my dreams. Jesse is a good listener and he remembers the things that I tell him, both personal as well as what I like in a car. He treats his customers with respect. He knows his product. He is not pushy, but he is very persuasive. As an example of his persuasiveness, I was in the service department getting a regular oil change. While I was waiting for my car, I went over the sales floor to speak to Jesse (which is what I always do when I come in for service). We exchanged the usual nice-it-ties( how is your family, how are the boys, etc, etc). But before I knew it Jesse is telling me about the latest model Mitsubishi. "Oh you have got to see it! I know you love blue, look at this one! You gotta test these leather seats!" And before I knew it, I wanted to do a test drive. One thing lead to another, and I ended up purchasing a 2022 Outlander. I have only had my new car for a few days, but I am very very pleased. In summation, thank you Jesse and thank you Jeremy Franklin! This is the the fourth car I have purchased from you. More

My experience in my purchase, i could not ask for more ! However the service i receive on my vehicle thereafter, not much i have been happy with. Seems like nothing but kids doing the mechanical stuff & However the service i receive on my vehicle thereafter, not much i have been happy with. Seems like nothing but kids doing the mechanical stuff & thats not service that gives me the feeling of confidence! They also do not explain to you any details about the service done (if they even know anything about mechanical service) or try much at all in giving you any feeling of comfort when you go. No perks coming from their service department! More

Buyer BEWARE What ever you do NEVER purchase a vehicle from Jeremy Franklin Mitsubishi of Kansas City. I purchased a 2018 Hyundai from them which I picked up on De What ever you do NEVER purchase a vehicle from Jeremy Franklin Mitsubishi of Kansas City. I purchased a 2018 Hyundai from them which I picked up on December 26th. Wednesday I was coming back from Topeka and the oil light came on and the vehicle shut down on me. After spending hours on the side of I-70 and finally getting towed to the Hyundai dealership in Topeka they get it on the lift and discover that the access panel is missing and the oil plug is GONE! After going back and forth for two days Jeremy Franklin refuses to take responsibility for the plug coming out. The vehicle still has the manufacturer warranty but because it was an error on their part the warranty won’t cover the new engine. The service manager Jim says that it wouldn’t have taken that long to come out so they won’t take responsibility. I now have a vehicle I’ve made one payment on that has a blown engine due to their neglect and they say I’m responsible for the repair. When I asked to speak to someone above Jim he said I could talk to the sales manager Chris, who is the one I spoke to originally on my call and acted like he didn’t know anything about it and said I’d have to talk to Jim. So they just want to pass the buck. I posted my frustration on my Facebook page and because of the negative comment they blocked me from posting a negative review on their page. So if you have a bad experience they just block the review. I had seen some poor reviews on Yelp after I bought it. I hoped I was would be lucky. Please warn everyone you know that they are not a reputable dealership and what ever you do, DO NOT PURCHASE FROM THEM!!! More

I am very pleased with the professionalism of all the workers in service. Also I am in love with my new set of 4 tires. Jeremy Franklin has the best deal on a new set of 4. I am now ready for winter. Tha workers in service. Also I am in love with my new set of 4 tires. Jeremy Franklin has the best deal on a new set of 4. I am now ready for winter. Thank you Jeremy Franklin’s I will come back for my services. More

Taking Ownership Brought my vehicle into service for 3 safety recalls. Two of them being windshield wiper related. Sure enough I get the vehicle back and there is a 2 Brought my vehicle into service for 3 safety recalls. Two of them being windshield wiper related. Sure enough I get the vehicle back and there is a 2 foot crack in my windshield and notes on the invoice for "pre-existing damage". Interesting that the work they were doing was right were the damage occured. Convenient. If you can't trust service managers to take care of you when their guys mess up. Then what happens when you pay for major repairs and something goes wrong. If they will not take ownership for the little things, do you think they will back you with major issues. Its an integrity issue. Black and white. I hate leaving bad reviews. I really do. More

Simply Outstanding My automobile was due for its second oil change and service was scheduled. That morning struck a pothole which damaged right front tire. Took my aut My automobile was due for its second oil change and service was scheduled. That morning struck a pothole which damaged right front tire. Took my automobile in for oil change service and had the technician ,Josh Cressey, look at the tire. Josh reported the tire was destroyed and offered to replace the tire with a tire that was equivalent to the tire that was destroyed to save me money. It was my choice to try and replace the tire with exactly what was on the vehicle. Josh quoted me the price of the exact replacement and again offered an equivalent to save me money. Asked if they had the both in stock and to my surprise they had both. My experience with other dealerships is almost always having to wait for the part, causing another trip to the dealership. As settling in for the wait that seems to last forever Josh came into the waiting area, which is very nice and comfortable, and said my service was complete. I asked "even the tire" Josh reported all work was complete. Just as an extra note, left my phone on the passage seat and asked a person from the service department, wish I had his name, if would get my phone. He stopped what he was doing immediately and retrieved my phone. Maybe doesn't sound like much but for myself and surly for others it seams at other dealerships when you ask for a favor they make sure you realize it is a brother. Having somebody that sets their priority as customer service is an outstanding experience. To sum it all up the entire service department is outstanding, knowledgeable, professional, and put customer service as the top priority. More

Excellent Service I would definitely recommend Jeremy Franklin Mitsubishi . They have excellent customer service and fast service as well . Did a very good job with my I would definitely recommend Jeremy Franklin Mitsubishi . They have excellent customer service and fast service as well . Did a very good job with my oil change and I was in and out like that . More

Good honest service I truly appreciate honesty and no bs when it comes to service and they were great about my repairs and service!! Very friendly as well!! I truly appreciate honesty and no bs when it comes to service and they were great about my repairs and service!! Very friendly as well!! More