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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

4.6
1,522 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his ...
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,522 reviews

November 07, 2016

Excelente They were really proactive trying to find my match and they did , So happy muchas gracias good service and cleanliness , friendly, my family is really More

by Carrito nuevo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deron Tatum, Deron Tatum
November 05, 2016

New car Car buying for my family has always been stressful, but with Kenneth, he was honest and extremely helpful with all of my family's needs. More

by Tamara123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kenneth Anonye
November 05, 2016

amazing My experience was a great time and they are family oriented and that says a lot for me. I enjoyed my time as they listen to what I want and afford in More

by Rusty Crabtree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jesse hardin
November 04, 2016

Love my truck Deion was friendly and knowledgeable. Jeremy Franklin helped me purchase the truck of my dreams. This dealership is great except for detail shop. More

by Jbbs1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deion and Brandon
November 04, 2016

Oil Change Fantastic service!! It did not take long to have work done I wanted a car wash but it was too late to request I enjoyed using the computers that are s More

by Dthomasw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steve
November 03, 2016

Filthy, horrible service, lazy They would not look at the car I wanted kept trying to up sell me because I was approved. Try to sale me a used car with problems (Ac) for the same p More

by Dustin Osban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenneth
Nov 10, 2016 -

Jeremy Franklin Mitsubishi of Kansas City responded

November 9, 2016 Dear Mr. Dustin Osban, Our dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on this DealerRater.com review, you did not share that experience. While we appreciate the feedback you’ve provided regarding your experience, we sincerely welcomed the opportunity to assist you. Perhaps we can help clarify the situation. The paperwork you initially filled out to obtain a credit check to what you qualified for is send to various financial institutions to assist you with obtaining a vehicle loan. It is send at the same time regardless until one approves you. You qualified for only two vehicles within a certain price range. Since we had specials to offer at the time on newer makes and models, the pre-owned you were interested in was available, but you also under one of our specials, qualified for a newer model, which was what we were trying to assist you with and save money. Your review has been very disappointing to us and we apologize for any inconveniences you may have endured. It is always our intent to make life long customer service relationships. Sincerely, Hector Espinosa

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November 03, 2016

Excellent customer service! Jesse and Tj were awesome! Jesse was working with other customers and Tj stepped in to help out and ensure we didn't have to wait. Both of them had GR More

by TGregory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin and Tj Clark
October 29, 2016

THE SHEIK EXPERIENCE SHEIK was really helpful and informative. I was able to get my payments where I needed them. Thanks Sheik. I would recommend this dealership to all fa More

by KylaC2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHEIK obaya
October 28, 2016

Very satified I have been taken my car to Jeremy Franklin for 3 years now and never had a problem. If I did the service manager, Jim Honeycutt always make sure I am More

by reecaB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Honeycutt
October 28, 2016

excellent service Perfect customer service provided by my sales associate. Very welcoming staff that were knowledgeable about exactly what would be a good fit for me. E More

by kelise fuselier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Branson Brown
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