Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
4.5
1,709 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
Contact Dealership
View Awards

6300 E 87th St

Kansas City, MO

64138

Directions

By Type

Showing 1,709 reviews

July 24, 2026

Jeremy Franklin Mitsubishi of Greater Kansas City is a good dealership. Efficient and Reliable Service. More

by somolu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Spikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Somolu, thank you for your kind words and for taking the time to leave us a review! We're thrilled to hear you found Jeremy Franklin Mitsubishi of Greater Kansas City to be efficient and reliable. Our team is committed to providing every customer with a smooth, hassle-free experience, and it's great to know we delivered. We truly appreciate your support and look forward to serving you again whenever you need us. Thank you for choosing Jeremy Franklin Mitsubishi!

July 22, 2026

Everyone was friendly,polite and helpful with any issues that I needed to be addressed. More

by jackarneata
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Baron Raleigh
Report | Print
Jul 26, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jackarneata, thank you for taking the time to share your experience! We're so glad to hear that our team was friendly, polite, and helpful in addressing your needs. Providing excellent customer service and making sure every guest feels valued is always our top priority. We truly appreciate your support and look forward to serving you again in the future. Thank you for choosing Jeremy Franklin Mitsubishi of Greater Kansas City!

July 19, 2026

Well knowledge, explain everything to me step-by-step. Make sure I feel comfortable above and beyond best experience I ever had. More

by shannongrant54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Shannongrant54, I'd like to thank you for taking the time to share your experience! We're thrilled to hear that our team took the time to explain everything step by step and made sure you felt comfortable throughout the entire process. Providing a transparent, pressure-free experience and making sure every customer feels informed and confident is exactly what we strive for. We're honored to hear this was the best experience you've ever had, and we truly appreciate your trust in us. Congratulations on your new vehicle, and we look forward to serving you again in the future! Enjoy the ride!

July 18, 2026

Cal answers every question I have. My car is always serviced great and the staff is always kind. More

by verdieJane520
Recommend Dealer
Yes
Employees Worked With
Cal
Report | Print
Jul 21, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Verdie Jane520, thank you so much for your wonderful review! We're thrilled to hear that Cal takes the time to answer all of your questions and that you've consistently had great experiences with our service department. Providing quality service, clear communication, and a friendly atmosphere is what we strive for every day. We'll be sure to share your kind words with Cal and the rest of our team. We truly appreciate your continued trust in us and look forward to keeping your vehicle running its best for many years to come!

July 18, 2026

Very knowledgeable team very professional easy to talk to It was a rewarding filing as well More

by morrisandy352
Recommend Dealer
Yes
Employees Worked With
Cal Jenkins
Report | Print
Jul 23, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Morrisandy352, thank you for your wonderful review! We're so glad to hear you found our team knowledgeable, professional, and easy to talk to. Providing a comfortable, informative, and rewarding experience is exactly what we strive to deliver to every customer. We truly appreciate your kind words and your business, and we look forward to serving you again in the future. Enjoy your new vehicle!

July 15, 2026

It was so easy to get in Anna get my car taking care of. They even went up and above... More

by PATTISCHALL63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Pierce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Pattischall63, thank you so much for your wonderful review! We're thrilled to hear that Anna made your service experience easy and that our team went above and beyond to take care of both you and your vehicle. Providing exceptional customer service is always our goal, and it's great to know we delivered. We truly appreciate your business and your kind words, and we look forward to helping you with all of your future automotive needs. Thanks again for choosing us!

July 14, 2026

I have been here before and always have had an excellent experience. Great service, got me in first thing after a busy holiday, resolved my engine light issue, at minimal cost! Always pleasant and professio More

by kcangeles
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Jul 16, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kcangeles, thank you so much for your wonderful 5-star review! We truly appreciate your continued trust in our team and are thrilled to hear that you've consistently had excellent experiences with us. We're glad we could get you in quickly after the holiday, diagnose and resolve your check engine light concern, and do so at a minimal cost. Providing honest, professional, and friendly service is what we strive for every day. Thank you for your kind words and for choosing us. We look forward to being here whenever you need us. Safe travels!

July 14, 2026

He was great , my only issue was I asked to keep my old four tires and Greg had to tell the gentleman again when I got there that I asked for them and he had me pull around to have them put in my car and t More

by kckitty7
Recommend Dealer
Yes
Employees Worked With
Greg pollard
Report | Print
Jul 16, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kckitty7, thank you for taking the time to share your feedback. We're glad to hear Greg provided you with great service and worked to make sure you received the tires that came off your vehicle. We'll be sure to pass along your kind words to him. We do apologize for the confusion regarding your tires and understand how frustrating that experience must have been. We also appreciate you bringing the billing discrepancy to our attention. There are times when taxes, fees, or other approved charges can cause the final amount to differ from the quoted total, but we agree that any differences should be clearly explained before you leave. If you haven't already, we'd appreciate the opportunity to review your invoice and the charge with you to ensure everything is accurate and answer any questions you may have. Please feel free to contact our Service Manager at your convenience. Thank you for your business, and we hope to provide you with an even better experience on your next visit.

July 07, 2026

Absolutely the worst dealership I’ve ever had to deal with and I’m a tow truck driver so that says ALOT. THEY WONT HONOR THEYRE WARRANTY. MY TRANSMISSION WENT OUT UNDER 75k miles and I have extended warr More

by richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Fry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Richard Masters, thank you for taking the time to share your concerns. We're sorry to hear that you left feeling frustrated, as that was never our intention. We would like to clarify a few important points regarding your visit. At no point did we refuse to honor your extended warranty. In fact, both you and your father were informed that there should be no issue with your extended warranty covering both the transmission concern and the rear wheel bearing repair. The repairs were not denied; they were approved to move forward through the warranty process. Unfortunately, like many dealerships, we are currently experiencing a significant backlog of major powertrain repairs. We were upfront in explaining that our estimated timeline for transmission repairs is approximately 3–4 weeks. Because your warranty can be honored at any authorized repair facility, we even suggested that you consider another dealership, such as a Ford dealer, if they could complete the repairs sooner. Our goal was to provide you with the quickest path to getting your vehicle repaired, not to avoid the work. Regarding transportation, we understand how inconvenient it is to be without a vehicle. We explained that we do not have loaner vehicles available at this time and suggested that another dealership may have a loaner program that could better meet your needs during the repair process. While we certainly understand the frustration that comes with unexpected vehicle repairs, our team made every effort to explain the warranty coverage, repair timeline, and available options. We regret that our conversations became unproductive despite our attempts to help. If there is any confusion regarding the drivetrain configuration of the vehicle, we would be happy to review that information with you as well. We value every customer and remain willing to assist with your warranty repairs or answer any additional questions you may have. We hope you'll give us the opportunity to work toward a positive resolution.

July 05, 2026

The drop off experience was short and easy. My car was ready in one hour. More

by lisamidgyett2871
Recommend Dealer
Yes
Report | Print
Jul 08, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Lisamidgyett2871, thank you for taking the time to leave us a 5-star review! We're glad to hear your drop-off process was quick and easy, and that our service team was able to have your vehicle ready in just about an hour. We know your time is valuable, and we work hard to provide efficient, hassle-free service on every visit. We appreciate your business and look forward to seeing you again for your future service needs!

1
2
3
...
171