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Jeremy Franklin Mitsubishi of Kansas City
Kansas City, MO
1,350 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase.
Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership.
Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve."
Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget.
Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right."
Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505.
At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
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Showing 1,350 reviews
March 11, 2010
Where do I even start? The salesman who I was working with told me several lies about the car to begin with. He told me it had anti-lock brakes, which it doesn't. He told me it had automatic lights, wh with told me several lies about the car to begin with. He told me it had anti-lock brakes, which it doesn't. He told me it had automatic lights, which it doesn't. He told me it was a V6 when really its only 4. He told me it had heated side mirrors, which it doesn't. He told me the MPGs were 25 city and 30 highway, when really its about 20 city and 25 highway. Because I THOUGHT it had everything I wanted I bought the car in early January. It did have a few small things that I wanted fixed which he agreed to (broken vent, broken lock, and scratches on the bumper). The salesman told me they would be fixed before I picked up the car. I go to pick up the car, and nothing had been fixed. I set an apointment to come in and get them fixed. I came back about a week later, waited about an hour for them to come and tell me that their service people left around the time I had gotten there (yes an HOUR earlier). So, I set another apointement a week later. I come back, again, wait about an hour to find that the only thing fixed was the scratches on the bumper which looked like it was done with a q-tip, I was then informed that their service people, AGAIN, had left before the job was done. So, I make yet another apointment, this time I wait about an hour and a half for them to tell me they dont have the right parts. Again, another apointment, again waiting an hour, again they tell me they cant fix it because they ordered a part for a Caliber, not an Avenger. After, yet another irritating visit, I called back when I left to let the manager know what was going on. I wait on hold for him to talk to the service people, when he come back on the line, all he basically tells me that that it will be fixed next time. So now I set up my 5th apointment, and I get there and wait another hour. They finally fixed the lock, but here's the kicker, the first thing out of the service guys mouth is "I'm the middle man so you can yell at me all you want" and he proceded to tell me that the part they ordered was not inspected when they received it and it was broken when they took it out of the box. So, I will admit, I'm PISSED at this point and I let him know how I felt. Instead of using the wonderful customer service that this dealership apparently prides themselves on he says "Well its only a vent, dont get mad" I said "NO! Its not just a vent, its that I've been here 5 times and everytime you keep giving me excuses!" and his reply is (in a very condisending manor) "Well I hope you have a wonderful day" and stalks off quickly ahead of me aparently pissed at ME! As he was walking away I asked where my key was and without even looking back or slowing down he said "In the car!" and he disappeared into the shop. So now its March 11, three months after I bought the car and something as simple as a vent has not even been fixed. I now have to make a 6th appointment to get something fixed that I was TOLD was going to be fixed before I even picked up the car. By far the WORST experience buying a car EVER!!! I would never buy another car here, nor would I ever recommend this place even to my worst enemy! I think its time to get your ____ together and stop advertising "friendly service" when its the farthest from the truth I've ever heard. (feel free to fill in the blank!!) More
by kirki27
Employees Worked With
Ricky (salesman), Brandon (service guy)
January 22, 2010
My experience with this dealership and the two salesmen there was very informational. All my questions were answered, the way a knowledgeable person of this subject matter should be able to answer them. I there was very informational. All my questions were answered, the way a knowledgeable person of this subject matter should be able to answer them. I was treated as a person, not as a number, and greatly appreciated this. The quality of their service would have received a 5 rating too, except a couple of items were missed by the salesman, that I had to mention. Overall, I enjoyed my automobile buying experience there, and received a very good deal for my money and time. I have and would recommend this dealership again. More
by sfgates
Employees Worked With
Jesse Hardin and Dion Willis
November 30, 2009
The buying experience was good to work with Ricky, my salesperson. When the managaer, Joseph Espinoza, got involved, it made it tough to sign the dotted line (an interaction not worth noting). After I salesperson. When the managaer, Joseph Espinoza, got involved, it made it tough to sign the dotted line (an interaction not worth noting). After I purchased the car the service department was a little suspect. The seat repair to several small cigarette burns was completed but it was not the best craftsmanship. Then the part that is irritating but not devestating. My car was to have carpeted car mats in the front and rear as noted on the window sticker (which I kept as record). When I went to get into the car I purchased, the drivers side did not have a mat. Both Joeseph and Ricky said they would get me a mat but didn't have one at the time. It has been a month and a half now and without boring everyone, the dealership does not have nor will it purchase a new mat. Correspondence with them has been minimal, except when I initiated the interaction. When confronted, Joseph said he will get one to me when they get a car in to match my interior carpet. Again, it has been over a month and a half since I bought my car with no activity. This is, at the most, an $80 purchase that they do not seem willing to make to complete their obligation. I will not recommend this dealer and I had thought the dishonest car dealerships had vanished, however, I am mistaken. Thankfully this is only an $80 remedy and not something major. This dealership wants you to sign and will not take care of the back end issues. Good luck to anyone purchasing a car from Jeremy Franklin Suzuki. PS: They may respond by saying that they will get me a mat "once they get a car in that matches" my car interior. Again, it has been a month and a half and next to no communication about their intentions, I do not believe a word they say. More
by bradyleeway
Employees Worked With
Ricky Johnson, Joseph Espinoza
November 04, 2009
Jesse was very professional and had a great attitude. he was not only concerned about selling the car but wanted to make sure that i liked and enjoyed what he was selling to me. He made sure my needs were c was not only concerned about selling the car but wanted to make sure that i liked and enjoyed what he was selling to me. He made sure my needs were catered for, tried as much as possible to get me the car with the lowest mileage for the best price, also made sure i got a the best trade price for my car. His honesty and spirit was also amicable. He called to Follow up after i bought the car. More
by wamaithar
Employees Worked With
jesse hardin
November 03, 2009
I purchased a Grand Vitara for my business vehicle. I received a great price and everyone at the dealership was friendly and helpful. Everything was straightforward and went smoothly. We have had the G received a great price and everyone at the dealership was friendly and helpful. Everything was straightforward and went smoothly. We have had the Grand Vitara back for oil changes and the service department is excellent too. I would definately recommend this dealership to family and friends. More
by bgiles
Employees Worked With
Jeremy Franklin
October 31, 2009
Went in to change from driving a Mazdaspeed 3 to a Suzuki SX4 Crossover because I decided that this type of vehicle better fits my lifestyle. Dealer seemed willing to work towards meeting the criteria I had SX4 Crossover because I decided that this type of vehicle better fits my lifestyle. Dealer seemed willing to work towards meeting the criteria I had set to decide whether or not I could justify this trade-in / new car purchase. It's only been my first day with the car but I am pretty sure that after a few climbing and camping trips I won't regret it. More
by palbanes
Employees Worked With
Jesse Hardin, Joseph Espinosa
October 31, 2009
I came out to look for a car because our family had grown. I found this dealership and TJ Clark to be very helpful. Everyone at the dealership was friendly. TJ helped me find a car that fit my needs at grown. I found this dealership and TJ Clark to be very helpful. Everyone at the dealership was friendly. TJ helped me find a car that fit my needs at a good price. I would refer anyone to visit the dealership and I did. My cousin also went a bought a car about a year later. More
by naesbubble
Employees Worked With
TJ Clark
October 31, 2009
I went in looking for a reliable car, knew I didn't have very good credit. Joshua and I looked a few vehicles, took some for a test drive. We went over a few numbers and with very little money down and lo very good credit. Joshua and I looked a few vehicles, took some for a test drive. We went over a few numbers and with very little money down and low monthly payments I was able to drive away with an 05 Ford Taurus. More
by Shanes00
Employees Worked With
Joshua Espinosa
October 31, 2009
i didnt think i would be able to get such a great deal on financing. i didnt think i could get any financing at all and when i was there i got a great deal financing. i didnt think i could get any financing at all and when i was there i got a great deal More
by ajdaslh
Employees Worked With
josh espinosa
October 31, 2009
I recently purchased a 2007 used Chevrolet Avalanche from Jeremy Franklin Suzuki. I worked with Joshua Espinosa when finalizing my decision to buy my vehicle. He was very honest, friendly, genuine and knowle Jeremy Franklin Suzuki. I worked with Joshua Espinosa when finalizing my decision to buy my vehicle. He was very honest, friendly, genuine and knowledgeable. Joshua welcomed and respected my questions and was very patient in the process. Everyone else in the dealership seemed to posess the same qualities. I've purchased many vehicles from various dealerships in my life and many times my experiences were horrible. Jeremy Franklin is definately an outstanding dealership demonstating excellent customer service! I will definatley recommend and conduct future business with Jeremy Franklin. More
by azcancer73
Employees Worked With
Joshua Espinosa
