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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,384 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,384 reviews

January 27, 2012

When I arrived the first time Patrick told me it was a 45 minute wait so I asked if I came back later did he think it would be faster, he told me yes. When I went back at 1pm he told me he could have me in More

by johnsonkm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Aswegan
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December 17, 2011

This is probably the 15th car I have purchased in my lifetime. I went to Jeremy Franklin Suzuki because I trust the manager, Hector Espinoza. I specified what I was looking for and asked me him my que More

by awpickel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Espinoza
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October 24, 2011

The Jeremy Franklin Service Department did a tremendous job in repairing, replacing parts when I took may car for service. The technicians changed my oil, replaced the oil covered gasket, and the back pass More

by MS Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Griffin
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October 12, 2011

TJ Clark and the Finance Manager was very professional and friendly. I'm glad and happy I was able to purchse a vehicle due to my situation. TJ Clark is the bomb! I would refer anyone who's looking for ca More

by obr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Clark
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September 28, 2011

Salesperson was very courteous & not pushy. He was there to serve the customer. Receptionist, Kia, was very friendly & professional as well. The "deal maker" guy seemed a bit arrogant, but overall i More

by CindiSue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Clark, Jesse, & Kia
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September 16, 2011

Words can't express how greatful I am to have a sales rep like TJ and a dealership like Jeremy Franklin. I have some severe credit issues and was not once treated any different. Jeremy Franklin even took the More

by sassyvon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ
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September 15, 2011

This is my 4th purchase from Jeremy Franklin, and the 4th time hat I've dealt with Deon. I continue to return to Jeremy Franklin because of the friendly, personal service that I receive there. The entire sta More

by excontroller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon Willis
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August 08, 2011

Brought Kizashi in for oil change and tire rotation.Had two service coupons from dealer website that they honored for a very good price for the services.Service Adviser checked for any recall and their wa More

by gamm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Griffin,Rick Farrow
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July 14, 2011

I have a 2005 scion tc that i wanted to get a estimate on trade in value for my vehicle. The only things that was wrg with my car was that i needed a back plate assembly, which was only goin to take $150 to More

by 1shanaedge
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
HECTOR ESPINOSA
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Aug 02, 2011 -

Jeremy Franklin Mitsubishi of Kansas City responded

Private Response: Jeremy Franklin Suzuki of Kansas City wrote on 7/21/2011 2:01:46 PM: Our dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on this DealerRater.com review, the customer did not share that experience. That is very disappointing to us. While we appreciate the feedback this customer provided regarding her desire to have our dealership purchase her vehicle, it is not always possible to come to an agreement on what a person wants for their vehicle and what the vehicle is actually worth. This customer wanted to our dealership to trade her out of her 2005 Scion and into an SUV as an even exchange. She was looking for $7000 for her trade-in. During our evaluation of the vehicle, it was noted the vehicle had approximately 126,000 miles, there was extensive hail damage to the vehicle, it needed four new tires, and the rear brake light assembly was completely absent from the vehicle. Also noted was a collision repair bill for approximately $5,900 from last year for extensive damage to the vehicle. When a Carfax was pulled on this vehicle, it was discovered this vehicle does NOT have a clean Carfax and has multiple accidents reported. Each incident of this sort devalues any given vehicle thus lowering the resale/trade-in value. We offered to purchase this vehicle for $4000 based on the current and past damage to the vehicle. We also offered the customer to use this $4000 as a down payment on the SUV she desired to trade even for. She did not accept this offer. We believe that, based on the mileage and condition of the vehicle, our offer was a fair one. While we deeply regret being unable to meet the needs of this customer, we realize that sometimes expectations on both sides prevent a mutual agreement being reached. We welcome the opportunity to help this customer with any future needs and, again, sincerely appreciate the feedback on this particular visit. If there are any further questions or future needs, this customer is encouraged to contact Hector Espinosa, General Manager, directly. ________________________________________ (Reviewer has read this message) Private Response: 1shanaedge wrote on 7/21/2011 4:33:06 PM: This is absolutly rediculous. I never had an any repairs down on my vehcile last year so i dont know what u are intailing. Even the carfax documention you guys gave me a copy of doesnt even mention anything about an accident last year. The only thing that it shows is one for in 2004. And it was a minor fender bender. If you think that 3 maybe 4 small size hail marks on the hood is considered major hail damage you guys are more idiots then snakes. So where are you gettin your information? Or is it that you guys have to say something to give cause as to why you priced me so low on my vehicle. But thats all fine though...I will make it my duty to tell everyone I know that Jeremy Franklin Suzuki's dealers are a bunch of liers and con-men. Private Response: Jeremy Franklin Suzuki of Kansas City wrote on 7/25/2011 7:21:00 PM It is clear that this customer feels the offer we extended to purchase the aforementioned 2005 Scion was insufficient to meet their needs but we are very happy they were able to find another dealership able to give them what they were asking. However, as we stated, based on our evaluation of this vehicle we feel we offered fair market value based on high mileage, the existing hail damage, previous body damage sustained from accidents in both 2004 (a reported incident) and roughly 2009-2010 (a non-reported incident) as evidenced by a body shop repair bill for approximately $5,900 within the same time period, as well as the absence of the brake light assembly. Again, it is unfortunate we were unable to meet the needs of this particular customer at this time but that is the nature of the business. We are not always able to come to an agreement on the value of one’s vehicle even though we do our best to fairly evaluate vehicles based on a collaboration of information including Carfax and Auto Check, visual inspection of the vehicle and discussion with the individual involved. We welcome the opportunity to work with this customer further if and when the need arises

July 08, 2011

We are a repeat customer of Jeremy Franklin's Suzuki. This is the second vehicle we have purchase and we have nothing but praise for this dealership and its sales staff. The first time was a great exper More

by curLie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon Willis
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