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Jeremy Franklin Mitsubishi of Kansas City
Kansas City, MO
1,369 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase.
Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership.
Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve."
Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget.
Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right."
Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505.
At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
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Showing 1,369 reviews
June 05, 2012
Great Customer service I bought from out of state and was met with the utmost care from start to finish even after the sale I still have contact from the dealership I am impressed and will recommend everyone met with the utmost care from start to finish even after the sale I still have contact from the dealership I am impressed and will recommend everyone to shop there. Thanks to all from OKLAHOMA we appreciate you. More
by davidl29
Employees Worked With
Vernessa
April 19, 2012
I was pleased with the cost of the repair service as well as the amount of time it took to complete the repair. The dealership is close to my job so very convenient. Also, as result of getting my oil chang as the amount of time it took to complete the repair. The dealership is close to my job so very convenient. Also, as result of getting my oil change I was informed of other maintenance repairs needed. I was not able to get them do the same day; however, the service manager stated he would be willing to give me a 10% discount off the needed repairs upon my return. The dealership honored the discount when I returned even though it was not in writing. More
by mezmarizn
Employees Worked With
the Service Manager
April 05, 2012
I have never had such exemplary service in buying a car before this purchase. The quality of vehicle and competitiveness of pricing was outstanding, but more importantly, the service and follow up after t before this purchase. The quality of vehicle and competitiveness of pricing was outstanding, but more importantly, the service and follow up after the sale represents how things should go, but rarely do. After delivery I received multiple follow ups to make sure everything was as it should be and to address any concerns. Since everything was so thorough during the process, there were none but I have no doubt any issue would have been handled immediately. Outstanding experience!! More
by tmllar5hmt
Employees Worked With
Jeremy Franklin
March 24, 2012
The dealer did not try to help me at all. I gave him what I could afford every month and he came out with a paper that DOUBLED what I said I could afford and said there was nothing else he could do for me. H I could afford every month and he came out with a paper that DOUBLED what I said I could afford and said there was nothing else he could do for me. He obviously did not care about customer service and respecting everyone that came in. I will not ever be back to this car dealership and I am recommending others not to go there as well. As soon as I get there I am dragged inside before I am allowed to even LOOK at a car. Where is the customer service? Not here. More
by pburge519
Employees Worked With
Deon
February 07, 2012
Customer service is always great and the people are very Customer service is always great and the people are very friendly.I feel that for $180 the brakes should at least come with some kind of warranty. Th Customer service is always great and the people are very friendly.I feel that for $180 the brakes should at least come with some kind of warranty. The price was not competitive but I prefer Jeremy Franklin because their services are always satisfactory. More
by SabbyWanyonyi
Employees Worked With
Paul
January 27, 2012
When I arrived the first time Patrick told me it was a 45 minute wait so I asked if I came back later did he think it would be faster, he told me yes. When I went back at 1pm he told me he could have me in minute wait so I asked if I came back later did he think it would be faster, he told me yes. When I went back at 1pm he told me he could have me in and out within 30 minutes. More
by johnsonkm
Employees Worked With
Patrick Aswegan
December 17, 2011
This is probably the 15th car I have purchased in my lifetime. I went to Jeremy Franklin Suzuki because I trust the manager, Hector Espinoza. I specified what I was looking for and asked me him my que lifetime. I went to Jeremy Franklin Suzuki because I trust the manager, Hector Espinoza. I specified what I was looking for and asked me him my questions. Mr. Espinoza was always cordial and always specific. On the one or two questions which he could not answer immmediately, he went and retrieved the answer for me. After the sale, they have been just as great to work with, not forgetting my name nor the fact that I just purchased a car. Truly Hector and his staff treat each person as an individual, not a dollar sign. Sincerely, A.W. More
by awpickel
Employees Worked With
Joshua Espinoza
October 24, 2011
The Jeremy Franklin Service Department did a tremendous job in repairing, replacing parts when I took may car for service. The technicians changed my oil, replaced the oil covered gasket, and the back pass job in repairing, replacing parts when I took may car for service. The technicians changed my oil, replaced the oil covered gasket, and the back passager door handle. More
by MS Miller
Employees Worked With
Paul Griffin
October 12, 2011
TJ Clark and the Finance Manager was very professional and friendly. I'm glad and happy I was able to purchse a vehicle due to my situation. TJ Clark is the bomb! I would refer anyone who's looking for ca and friendly. I'm glad and happy I was able to purchse a vehicle due to my situation. TJ Clark is the bomb! I would refer anyone who's looking for car/suv. THANKS! More
by obr
Employees Worked With
TJ Clark
September 28, 2011
Salesperson was very courteous & not pushy. He was there to serve the customer. Receptionist, Kia, was very friendly & professional as well. The "deal maker" guy seemed a bit arrogant, but overall i there to serve the customer. Receptionist, Kia, was very friendly & professional as well. The "deal maker" guy seemed a bit arrogant, but overall it was a good experience. More
by CindiSue
Employees Worked With
TJ Clark, Jesse, & Kia
