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Jeremy Franklin Mitsubishi of Kansas City
Kansas City, MO
1,384 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase.
Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership.
Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve."
Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget.
Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right."
Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505.
At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
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Showing 1,384 reviews
October 15, 2012
I went to this dealership to buy a pre-owned car. They did not want to disclose the price of their vehicles until they got me "registered" and Dion promised me that my credit will not be hit. He went ahea did not want to disclose the price of their vehicles until they got me "registered" and Dion promised me that my credit will not be hit. He went ahead and appraised my car and told me id get approved. I was a first time buyer and i filled in a credit application like he had asked and he told me he would submit it in the morning and give me a call. The next day i called the dealership and they told me that he was not working that day. I waited the next day and called him once again, and he said he was still working on it. It took him 3 days to inform me that i was approved and he will not buy my trade. I asked him if my credit was going to be hit badly and he said that it wont be hit that bad. He later called me and told me buy a car from him or never come back there again. This is the worst customer service i have ever received at a dealership and i will never go back there again. I advise anyone reading this not to go here and get ripped off. Ive received bank notifications from 10+ banks because they kept submitting my credit application to any bank they could find. Afterwards i didn't get approved anywhere because of too many inquiries. They ruined my chances of getting another car. More
by binayk
Employees Worked With
Dion Daniel
October 06, 2012
The Jeremy Franklin service department always does ab excellent job on all my auto services. The technician found a neail in the right front tire. He repaired tire and reset light. excellent job on all my auto services. The technician found a neail in the right front tire. He repaired tire and reset light. More
by MS Miller
Employees Worked With
Paul Griffin
September 19, 2012
As I was traveling from St. Louis to Kansas City I experienced clutch issues. I contacted Paul at Jeremy Franklin Suzuki to ask about it, he told me what he thought it was, gave me the name and numbe experienced clutch issues. I contacted Paul at Jeremy Franklin Suzuki to ask about it, he told me what he thought it was, gave me the name and number of a tow truck in the event that I didn’t make it to the store, and then looked to see if he had the part in stock. When I arrived to the store he was ready for me, paperwork in hand. I was also greeted by Dion, who works in sales. I work in the auto industry, so I know that it is standard procedure to have the sales department actively work with service in putting people in new cars. He was not pushy with his approach, he showed me a few cars while I killed time waiting for my rental car. My car was repaired and ready as promised and works fantastic! I will absolutely use Jeremy Franklin Suzuki again, and would recommend this service department to anyone. More
by ljd1980
Employees Worked With
Paul & Dion
September 09, 2012
Deon Willis is an excellent salesman, from start to finish. We arrived at the car lot he greeted us at the door and everything was ready to go, all paperwork and car. Finished the paperwork and Mr. Fra finish. We arrived at the car lot he greeted us at the door and everything was ready to go, all paperwork and car. Finished the paperwork and Mr. Franklin personally thanked us for coming in to the dealership, and spoke to us like we had been longtime time customers. We are "Very satisified customers." There is no better dealership in the KC area, we have bought several cars from other dealers, and by far Jeremy Franklins is #1 in our book. We recommend to all all our friends looking to purchase a car. Chris and Deana Cruz Lawson,MO More
by deanacruz
Employees Worked With
Deon Willis
August 19, 2012
Everything was great. Everyone was friendly and customer oriented. I'm glad I decided to come back. I was able to get into a brand new vehicle that I like a lot. oriented. I'm glad I decided to come back. I was able to get into a brand new vehicle that I like a lot. More
by shaunymy
Employees Worked With
dion daniel
August 18, 2012
The best service anyone could ever ask to receive. Professionalism, Courtesy, Kindness, Respectfulness describes the customer care received from the dealership. All of my questions were answered witho Professionalism, Courtesy, Kindness, Respectfulness describes the customer care received from the dealership. All of my questions were answered without hesitation. My car was delivered spotless. I enjoy my 2012 Suzuki Kazashi GTS car very much. It is an eye catcher to the young and the old and people from all professions. I will continue doing business with this dealership. Martha A. Roby More
by mroby1114
Employees Worked With
Hector / T.J/ Jessie
August 14, 2012
Deon, our sales associate, was amazing. I first called asking about a car they had listed online. Deon answered all of my questions and even pre-approved me over the phone. When I arrived I was immediat asking about a car they had listed online. Deon answered all of my questions and even pre-approved me over the phone. When I arrived I was immediately greeted with a smile and I felt welcome. Deon was completely confident in answering all of my questions and was not pushy at all. This was the 4th vehicle I had purchased from them and I keep returning for their customer service. Their finance staff works with you to get you where you want to be and are always courteous. Patrick, their service manager, is also amazing. I don't know what I would do without him there when I'm having trouble or just need some questions answered. I will continue to purchase my vehicles from them. It's always a great experience! Ali More
by aliskinner
Employees Worked With
Deon Willis
July 27, 2012
Driving from Colorado, engine light luminated, Took car to O'Reillys Auto service, They Said it was a bad catalitic Converter Code. I called and talked to Paul Griffin in the service Dept. Paul listened ve to O'Reillys Auto service, They Said it was a bad catalitic Converter Code. I called and talked to Paul Griffin in the service Dept. Paul listened very patiently as I Explained the situation, Paul advised me to bring the car in and have it checked out, to see what they could do to help me. Paul did the nesscessary paper work. Explained in detail what needed to be done and also the cost. Which was N/A due to the warranty. Paul showed us to the waiting room , as our car was being serviced. Dion a Sales Consultant, introduced himself and asked if we needed any further assistance, My wife asked him a question about a spare key for our car. Dion without hesitation took us back to the Parts Dept. where he introduced us to Ian Taylor, who Kindly took our order and processed it right away. Ian Taylor got us the key blank, gave us the address & information to have the key cut. Ian also ordered us a clicker. Soon after,Paul said the car was done. It was a wonderful experience, Everyone was so nice and Friendly. Today Friday July 27th Returned to Jeremy Franklin to retrieve my remote clicker. Was imediately welcomed by Dion as he opened the door for us. Saw Paul he greeted us with a friendly smile and hello. He put us in touch with Patrick. Which by the way is the person I had talked to earlier before arriving. Patrick got right on it, got the remote programed we checked in with Ian Taylor who is always so friendly and helpful. Then we were on our way. Unfortunately we were here in town, from Denver, Colorado to attend a funeral. You all made our stay here so pleasant and easier to bear. I truly wish I could have you all service our Denver area. It was such a pleasure. Thank you from the Williams Family More
by Danny JW
Employees Worked With
Paul and Dion
July 26, 2012
As a 62 yr. old female, I go to dealerships with fear and trepedation. Like I have a bullseye in the middle of my forehead. From the minute I walked into the dealership, T.J. treated me with dignity and res trepedation. Like I have a bullseye in the middle of my forehead. From the minute I walked into the dealership, T.J. treated me with dignity and respect. He did not pressure me, he listened to what I had to say, and he did his best to get me the deal I wanted. It was a great experience. More
by jhavlas
Employees Worked With
T.J. Clark
