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Jeremy Franklin Mitsubishi of Kansas City
Kansas City, MO
1,384 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase.
Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership.
Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve."
Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget.
Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right."
Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505.
At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
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Showing 1,384 reviews
February 20, 2013
I went to the dealership to purchase a used vehicle. The car that I purchased is a nice vehicle, but it is out of my price range as far as payments. I contacted the dealership to find out who the lender was car that I purchased is a nice vehicle, but it is out of my price range as far as payments. I contacted the dealership to find out who the lender was to cancel the loan and was advised by the manager that there was no way that he was letting me out of the deal and would nit give me the lender's name. He told me that it was one company but when I contacted them to cancel the loan, they said that they did not approve a loan for me.The dealership intentionally gave me the wrong info so that they could not get the loan cancelled. I was not even given copies of my documentation to verify that the loan was actually approved. I don't believe that the loan has been approved and they are shopping my loan around hoping to get an approval from someone, meanwhile they are holding the vehicle that I am trading in trying to list it on their website when it has not been paid off yet. I have never had such bad customer service in my life and I would not recommend this dealership to anyone, no matter what their credit situation may be. They will rip you off. I feel that if you cannot produce a valid lender, then you should cancel the deal and return my vehicle. More
by mslady38
Employees Worked With
Hector Espinosa & Chris
February 03, 2013
No pressure to buy. Brandon was very courteous and walked us through the entire process.I would definitely recommend this dealership to any of my friends. us through the entire process.I would definitely recommend this dealership to any of my friends. More
by jimandchas
Employees Worked With
Brandon
January 26, 2013
Service department was very kind and answered all my questions. They were extremely fast and had my vehicle running in no time. I was very pleased with the service. questions. They were extremely fast and had my vehicle running in no time. I was very pleased with the service. More
by Diane Delaney
Employees Worked With
Service department
January 24, 2013
We are return customers to Jeremy Franklin and love doing business with TJ, we live in Marshall and would drive to get great deals with you. Thank you so much for the 2012 Grand Vitara, it drives like a drea business with TJ, we live in Marshall and would drive to get great deals with you. Thank you so much for the 2012 Grand Vitara, it drives like a dream. More
by Karla Wyett
Employees Worked With
T. J. Clark
December 21, 2012
The men are always courteous. They answer all my questions and they explain what services they suggest and do. They give me advice to maintain good service to my car. questions and they explain what services they suggest and do. They give me advice to maintain good service to my car. More
by Rosalind O'Hora
Employees Worked With
Ric and Brett
December 07, 2012
It was a pleasnt visit Deon Willis was really great to work with, and I would reccmend this Gentlemen as there Sales Rep and this Dealer Ship to everyone, My son might even by a car if he can get the Righ work with, and I would reccmend this Gentlemen as there Sales Rep and this Dealer Ship to everyone, My son might even by a car if he can get the Right Deal he plans on trading his 2004 Ford Taurus in when he get's his taxes. Thank you so much Jermey Franklin for having such Professional Employees. P.S. I also New your Dad Sincerely Mr. Graenser Sr. More
by devildog58
Employees Worked With
Deon Willis & Joseph
December 02, 2012
Hector has went above and beyond to make me feel valued, cared for, and appreciated as a customer. He has made sure my needs are met to the very best standard and has even stepped away from his demanding p cared for, and appreciated as a customer. He has made sure my needs are met to the very best standard and has even stepped away from his demanding position to personally take my car for a test drive. This has let me know that inspite of what others feel about this dealership that there are people inside that genuinely care about you. Patrick in service is very informative and responsive when taking care of the maintenance issues of my vehicle. Whatever Hector explains to him to meet my needs, Patrick does it. Hector, thank you for going that extra mile to for me to be "another satified customer!" More
by forgiven032003
Employees Worked With
Hector Espinosa, and Patrick
November 13, 2012
I want to think all the staff I had a fun best car buying exsperiance you could possiable have. Am a very hard person to please and jesse harden did that to a tee exsperiance you could possiable have. Am a very hard person to please and jesse harden did that to a tee More
by troy Swartz
Employees Worked With
jesse hardan
November 13, 2012
If I could use one word it would be fantastic. It was fast and easy and I was approved in a matter of 6 hours. They were determined to get me out of there into a new car and it worked. I love the car and fast and easy and I was approved in a matter of 6 hours. They were determined to get me out of there into a new car and it worked. I love the car and loved my terms. Got what I wanted and I am able to get where I am going. More
by nhill89
Employees Worked With
Jesse Hardin
November 06, 2012
I TRULEY THANK JEREMY FRANKLINS SUZUKI AND DEON WILLIS FOR THERE PROFESSIONALISM TOWARDS MYSELF&SONS I WANT TO PERSONALLY THANK DEON WILLIS FOR GOING THE EXTRA MILES IN HELPING WITH THE PURCHASE OF OUR NE FOR THERE PROFESSIONALISM TOWARDS MYSELF&SONS I WANT TO PERSONALLY THANK DEON WILLIS FOR GOING THE EXTRA MILES IN HELPING WITH THE PURCHASE OF OUR NEW CAR AND HIS DEACATION AND HARD WORK ON OUR BEHALF. WE SINCERELY APPRECAITE HIM AND ALL THAT HE DOES TO HELP FIRST TIME BUYERS AS MYSELF.. I WOULD RECOMAND ANYONE WHO WANT TO BUY A NEW OR USED CAR TO ASK FOR DEON R. WILLIS AT JEREMY FRANKLINS SUZUKI KANSAS CITY, MO. THANK SO MUCH MR. WILLIS YOU TOUCHED OUR HEARTS TODAY AND WE ARE SO EVERY GREATFUL.. SINCERELY..... REGINA SULLIVAN More
by regina.sullivan.7
Employees Worked With
DEON R. WILLIS
