Jeremy Franklin Mitsubishi of Kansas City

The best service anyone could ever ask to receive. Professionalism, Courtesy, Kindness, Respectfulness describes the customer care received from the dealership. All of my questions were answered witho Professionalism, Courtesy, Kindness, Respectfulness describes the customer care received from the dealership. All of my questions were answered without hesitation. My car was delivered spotless. I enjoy my 2012 Suzuki Kazashi GTS car very much. It is an eye catcher to the young and the old and people from all professions. I will continue doing business with this dealership. Martha A. Roby More

Deon, our sales associate, was amazing. I first called asking about a car they had listed online. Deon answered all of my questions and even pre-approved me over the phone. When I arrived I was immediat asking about a car they had listed online. Deon answered all of my questions and even pre-approved me over the phone. When I arrived I was immediately greeted with a smile and I felt welcome. Deon was completely confident in answering all of my questions and was not pushy at all. This was the 4th vehicle I had purchased from them and I keep returning for their customer service. Their finance staff works with you to get you where you want to be and are always courteous. Patrick, their service manager, is also amazing. I don't know what I would do without him there when I'm having trouble or just need some questions answered. I will continue to purchase my vehicles from them. It's always a great experience! Ali More

From the time I pulled on the lot, to the time I drove off in my new X5, it was the best car buying experience of my life! off in my new X5, it was the best car buying experience of my life! More

Driving from Colorado, engine light luminated, Took car to O'Reillys Auto service, They Said it was a bad catalitic Converter Code. I called and talked to Paul Griffin in the service Dept. Paul listened ve to O'Reillys Auto service, They Said it was a bad catalitic Converter Code. I called and talked to Paul Griffin in the service Dept. Paul listened very patiently as I Explained the situation, Paul advised me to bring the car in and have it checked out, to see what they could do to help me. Paul did the nesscessary paper work. Explained in detail what needed to be done and also the cost. Which was N/A due to the warranty. Paul showed us to the waiting room , as our car was being serviced. Dion a Sales Consultant, introduced himself and asked if we needed any further assistance, My wife asked him a question about a spare key for our car. Dion without hesitation took us back to the Parts Dept. where he introduced us to Ian Taylor, who Kindly took our order and processed it right away. Ian Taylor got us the key blank, gave us the address & information to have the key cut. Ian also ordered us a clicker. Soon after,Paul said the car was done. It was a wonderful experience, Everyone was so nice and Friendly. Today Friday July 27th Returned to Jeremy Franklin to retrieve my remote clicker. Was imediately welcomed by Dion as he opened the door for us. Saw Paul he greeted us with a friendly smile and hello. He put us in touch with Patrick. Which by the way is the person I had talked to earlier before arriving. Patrick got right on it, got the remote programed we checked in with Ian Taylor who is always so friendly and helpful. Then we were on our way. Unfortunately we were here in town, from Denver, Colorado to attend a funeral. You all made our stay here so pleasant and easier to bear. I truly wish I could have you all service our Denver area. It was such a pleasure. Thank you from the Williams Family More

As a 62 yr. old female, I go to dealerships with fear and trepedation. Like I have a bullseye in the middle of my forehead. From the minute I walked into the dealership, T.J. treated me with dignity and res trepedation. Like I have a bullseye in the middle of my forehead. From the minute I walked into the dealership, T.J. treated me with dignity and respect. He did not pressure me, he listened to what I had to say, and he did his best to get me the deal I wanted. It was a great experience. More

What attracted me to this dealer was an internet listing for an older model Jeep. I had owned a Jeep for 16 years, and was a happy owner. So I responded on line to the Jeep ad. Jesse contacted me phone l for an older model Jeep. I had owned a Jeep for 16 years, and was a happy owner. So I responded on line to the Jeep ad. Jesse contacted me phone less than an hour after I applied on line to tell me that the Jeep had been sold, and he convinced me that if I came out to the dealership he would find me something that I would like. I had not shopped for a vehicle in over 16 years, and I had already purchased a vehicle from an auction( not related to the dealership) that turned out to be a real lemon. So, I was not thrilled about going into the Franklin's dealership. Besides, it was not a Chrysler dealer. But as it turned out Jess was very courteous, friendly, and honest. I liked his honesty about terms, conditions, etc. related to the purchase. I have less than perfect credit, but he was able to work a great deal out for me. I did not like the total price of the vehicle, but that was related to my credit record which had nothing to do with the salesperson or the dealership. I am very happy that I now have a used vehicle that has low mileage and 100% warranty. More

This place has been the easiest dealership to work with! I am a single mom and haven't bought very many vehicles because I don't know alot about buying a car without feeling like I got the shaft. I had lots I am a single mom and haven't bought very many vehicles because I don't know alot about buying a car without feeling like I got the shaft. I had lots of questions and Jesse was very kind and patient while working with me. He did a great job of explaining all the financing lingo as well. When it came time to handle the financial end of the deal, Hector was very kind as well. He listened to what I needed as far as monthly payments and delivered! I felt like both men were very honest caring stand up guys! I will buy from Jeremy Franklin Suzuki again! And I will recommend them to anyone I know! More

I have NEVER liked going to buy a car until now! Dion Daniel was the BEST dealer I have ever worked with!!! He took the fear and hatred out of buying a car... We talked about a couple vehicles and he was Daniel was the BEST dealer I have ever worked with!!! He took the fear and hatred out of buying a car... We talked about a couple vehicles and he was very helpful when making our decisions. I was not pressured into anything and he made it very easy to work with. I recommend working with him and my mother, and sister are both buying cars here now! More

I great time getting this new car. I was down and out I great time getting this new car. I was down and out when I went in and walk out in a great car. I had they same service from Pete Franklin 1980. Th I great time getting this new car. I was down and out when I went in and walk out in a great car. I had they same service from Pete Franklin 1980. They both know haw to take care of there customers. More

I owned a Grand Vitara in Florida 12 years ago and loved it, but didn't think I could afford a new one until I came in to Jeremy Franklin and met with Vernessa and Sales Manager, Chris. After test driving it, but didn't think I could afford a new one until I came in to Jeremy Franklin and met with Vernessa and Sales Manager, Chris. After test driving the 2012 Grand Vitara, I realized it is a much improved version of my old one....so many safety features, and a smooth ride. Vernessa and Chris worked the numbers with me and I am thrilled to say that I am now the owner of a bright red, GV. It's a beauty with a striking black interior! In my quest for a new car, I'd been to 5 other dealers in two weeks and by far my experience at Jeremy Franklin was the most customer friendly. I wish I'd stopped there first. More