Jeremy Franklin Mitsubishi of Kansas City

As I was traveling from St. Louis to Kansas City I experienced clutch issues. I contacted Paul at Jeremy Franklin Suzuki to ask about it, he told me what he thought it was, gave me the name and numbe experienced clutch issues. I contacted Paul at Jeremy Franklin Suzuki to ask about it, he told me what he thought it was, gave me the name and number of a tow truck in the event that I didn’t make it to the store, and then looked to see if he had the part in stock. When I arrived to the store he was ready for me, paperwork in hand. I was also greeted by Dion, who works in sales. I work in the auto industry, so I know that it is standard procedure to have the sales department actively work with service in putting people in new cars. He was not pushy with his approach, he showed me a few cars while I killed time waiting for my rental car. My car was repaired and ready as promised and works fantastic! I will absolutely use Jeremy Franklin Suzuki again, and would recommend this service department to anyone. More

Deon Willis is an excellent salesman, from start to finish. We arrived at the car lot he greeted us at the door and everything was ready to go, all paperwork and car. Finished the paperwork and Mr. Fra finish. We arrived at the car lot he greeted us at the door and everything was ready to go, all paperwork and car. Finished the paperwork and Mr. Franklin personally thanked us for coming in to the dealership, and spoke to us like we had been longtime time customers. We are "Very satisified customers." There is no better dealership in the KC area, we have bought several cars from other dealers, and by far Jeremy Franklins is #1 in our book. We recommend to all all our friends looking to purchase a car. Chris and Deana Cruz Lawson,MO More

Everything was great. Everyone was friendly and customer oriented. I'm glad I decided to come back. I was able to get into a brand new vehicle that I like a lot. oriented. I'm glad I decided to come back. I was able to get into a brand new vehicle that I like a lot. More

The best service anyone could ever ask to receive. Professionalism, Courtesy, Kindness, Respectfulness describes the customer care received from the dealership. All of my questions were answered witho Professionalism, Courtesy, Kindness, Respectfulness describes the customer care received from the dealership. All of my questions were answered without hesitation. My car was delivered spotless. I enjoy my 2012 Suzuki Kazashi GTS car very much. It is an eye catcher to the young and the old and people from all professions. I will continue doing business with this dealership. Martha A. Roby More

Deon, our sales associate, was amazing. I first called asking about a car they had listed online. Deon answered all of my questions and even pre-approved me over the phone. When I arrived I was immediat asking about a car they had listed online. Deon answered all of my questions and even pre-approved me over the phone. When I arrived I was immediately greeted with a smile and I felt welcome. Deon was completely confident in answering all of my questions and was not pushy at all. This was the 4th vehicle I had purchased from them and I keep returning for their customer service. Their finance staff works with you to get you where you want to be and are always courteous. Patrick, their service manager, is also amazing. I don't know what I would do without him there when I'm having trouble or just need some questions answered. I will continue to purchase my vehicles from them. It's always a great experience! Ali More

From the time I pulled on the lot, to the time I drove off in my new X5, it was the best car buying experience of my life! off in my new X5, it was the best car buying experience of my life! More

Driving from Colorado, engine light luminated, Took car to O'Reillys Auto service, They Said it was a bad catalitic Converter Code. I called and talked to Paul Griffin in the service Dept. Paul listened ve to O'Reillys Auto service, They Said it was a bad catalitic Converter Code. I called and talked to Paul Griffin in the service Dept. Paul listened very patiently as I Explained the situation, Paul advised me to bring the car in and have it checked out, to see what they could do to help me. Paul did the nesscessary paper work. Explained in detail what needed to be done and also the cost. Which was N/A due to the warranty. Paul showed us to the waiting room , as our car was being serviced. Dion a Sales Consultant, introduced himself and asked if we needed any further assistance, My wife asked him a question about a spare key for our car. Dion without hesitation took us back to the Parts Dept. where he introduced us to Ian Taylor, who Kindly took our order and processed it right away. Ian Taylor got us the key blank, gave us the address & information to have the key cut. Ian also ordered us a clicker. Soon after,Paul said the car was done. It was a wonderful experience, Everyone was so nice and Friendly. Today Friday July 27th Returned to Jeremy Franklin to retrieve my remote clicker. Was imediately welcomed by Dion as he opened the door for us. Saw Paul he greeted us with a friendly smile and hello. He put us in touch with Patrick. Which by the way is the person I had talked to earlier before arriving. Patrick got right on it, got the remote programed we checked in with Ian Taylor who is always so friendly and helpful. Then we were on our way. Unfortunately we were here in town, from Denver, Colorado to attend a funeral. You all made our stay here so pleasant and easier to bear. I truly wish I could have you all service our Denver area. It was such a pleasure. Thank you from the Williams Family More

As a 62 yr. old female, I go to dealerships with fear and trepedation. Like I have a bullseye in the middle of my forehead. From the minute I walked into the dealership, T.J. treated me with dignity and res trepedation. Like I have a bullseye in the middle of my forehead. From the minute I walked into the dealership, T.J. treated me with dignity and respect. He did not pressure me, he listened to what I had to say, and he did his best to get me the deal I wanted. It was a great experience. More

What attracted me to this dealer was an internet listing for an older model Jeep. I had owned a Jeep for 16 years, and was a happy owner. So I responded on line to the Jeep ad. Jesse contacted me phone l for an older model Jeep. I had owned a Jeep for 16 years, and was a happy owner. So I responded on line to the Jeep ad. Jesse contacted me phone less than an hour after I applied on line to tell me that the Jeep had been sold, and he convinced me that if I came out to the dealership he would find me something that I would like. I had not shopped for a vehicle in over 16 years, and I had already purchased a vehicle from an auction( not related to the dealership) that turned out to be a real lemon. So, I was not thrilled about going into the Franklin's dealership. Besides, it was not a Chrysler dealer. But as it turned out Jess was very courteous, friendly, and honest. I liked his honesty about terms, conditions, etc. related to the purchase. I have less than perfect credit, but he was able to work a great deal out for me. I did not like the total price of the vehicle, but that was related to my credit record which had nothing to do with the salesperson or the dealership. I am very happy that I now have a used vehicle that has low mileage and 100% warranty. More

This place has been the easiest dealership to work with! I am a single mom and haven't bought very many vehicles because I don't know alot about buying a car without feeling like I got the shaft. I had lots I am a single mom and haven't bought very many vehicles because I don't know alot about buying a car without feeling like I got the shaft. I had lots of questions and Jesse was very kind and patient while working with me. He did a great job of explaining all the financing lingo as well. When it came time to handle the financial end of the deal, Hector was very kind as well. He listened to what I needed as far as monthly payments and delivered! I felt like both men were very honest caring stand up guys! I will buy from Jeremy Franklin Suzuki again! And I will recommend them to anyone I know! More