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Jeremy Franklin Mitsubishi of Kansas City
Kansas City, MO
1,336 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase.
Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership.
Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve."
Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget.
Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right."
Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505.
At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
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Showing 1,336 reviews
March 24, 2012
The dealer did not try to help me at all. I gave him what I could afford every month and he came out with a paper that DOUBLED what I said I could afford and said there was nothing else he could do for me. H I could afford every month and he came out with a paper that DOUBLED what I said I could afford and said there was nothing else he could do for me. He obviously did not care about customer service and respecting everyone that came in. I will not ever be back to this car dealership and I am recommending others not to go there as well. As soon as I get there I am dragged inside before I am allowed to even LOOK at a car. Where is the customer service? Not here. More
by pburge519
Employees Worked With
Deon
February 07, 2012
Customer service is always great and the people are very Customer service is always great and the people are very friendly.I feel that for $180 the brakes should at least come with some kind of warranty. Th Customer service is always great and the people are very friendly.I feel that for $180 the brakes should at least come with some kind of warranty. The price was not competitive but I prefer Jeremy Franklin because their services are always satisfactory. More
by SabbyWanyonyi
Employees Worked With
Paul
January 27, 2012
When I arrived the first time Patrick told me it was a 45 minute wait so I asked if I came back later did he think it would be faster, he told me yes. When I went back at 1pm he told me he could have me in minute wait so I asked if I came back later did he think it would be faster, he told me yes. When I went back at 1pm he told me he could have me in and out within 30 minutes. More
by johnsonkm
Employees Worked With
Patrick Aswegan
December 17, 2011
This is probably the 15th car I have purchased in my lifetime. I went to Jeremy Franklin Suzuki because I trust the manager, Hector Espinoza. I specified what I was looking for and asked me him my que lifetime. I went to Jeremy Franklin Suzuki because I trust the manager, Hector Espinoza. I specified what I was looking for and asked me him my questions. Mr. Espinoza was always cordial and always specific. On the one or two questions which he could not answer immmediately, he went and retrieved the answer for me. After the sale, they have been just as great to work with, not forgetting my name nor the fact that I just purchased a car. Truly Hector and his staff treat each person as an individual, not a dollar sign. Sincerely, A.W. More
by awpickel
Employees Worked With
Joshua Espinoza
October 24, 2011
The Jeremy Franklin Service Department did a tremendous job in repairing, replacing parts when I took may car for service. The technicians changed my oil, replaced the oil covered gasket, and the back pass job in repairing, replacing parts when I took may car for service. The technicians changed my oil, replaced the oil covered gasket, and the back passager door handle. More
by MS Miller
Employees Worked With
Paul Griffin
October 12, 2011
TJ Clark and the Finance Manager was very professional and friendly. I'm glad and happy I was able to purchse a vehicle due to my situation. TJ Clark is the bomb! I would refer anyone who's looking for ca and friendly. I'm glad and happy I was able to purchse a vehicle due to my situation. TJ Clark is the bomb! I would refer anyone who's looking for car/suv. THANKS! More
by obr
Employees Worked With
TJ Clark
September 28, 2011
Salesperson was very courteous & not pushy. He was there to serve the customer. Receptionist, Kia, was very friendly & professional as well. The "deal maker" guy seemed a bit arrogant, but overall i there to serve the customer. Receptionist, Kia, was very friendly & professional as well. The "deal maker" guy seemed a bit arrogant, but overall it was a good experience. More
by CindiSue
Employees Worked With
TJ Clark, Jesse, & Kia
September 16, 2011
Words can't express how greatful I am to have a sales rep like TJ and a dealership like Jeremy Franklin. I have some severe credit issues and was not once treated any different. Jeremy Franklin even took the like TJ and a dealership like Jeremy Franklin. I have some severe credit issues and was not once treated any different. Jeremy Franklin even took the time to come over and introduce his self to me. My process was unbelievably fast. I previously applied at other dealerships and was told because of my credit they couldn't help me. TJ at Jeremy Franklin told me he could help me and he did!!!! I was able to purchase a late model/low mileage vehicle at a great price!!! The best thing about my experience is they gave me options. They treated me as if I had the best credit score ever. They also gave me some great incentives such as free detailing and very low cost oil changes. Thank you Jeremy Franklin and TJ!!!! I have already referred a couple of my co-workers to your dealership!!! More
by sassyvon
Employees Worked With
TJ
September 15, 2011
This is my 4th purchase from Jeremy Franklin, and the 4th time hat I've dealt with Deon. I continue to return to Jeremy Franklin because of the friendly, personal service that I receive there. The entire sta time hat I've dealt with Deon. I continue to return to Jeremy Franklin because of the friendly, personal service that I receive there. The entire staff treats you like you matter. Like family. Deon is always friendly, and adds his own personal touch his service. There aren't many places where you do business, and they remember your name, and your family. That's the way it is at Jeremy Franklin, and that's why I keep coming back. More
by excontroller
Employees Worked With
Deon Willis
August 08, 2011
Brought Kizashi in for oil change and tire rotation.Had two service coupons from dealer website that they honored for a very good price for the services.Service Adviser checked for any recall and their wa two service coupons from dealer website that they honored for a very good price for the services.Service Adviser checked for any recall and their was one that dealer advised me of and fixed under warranty right away.So thankful he checked and was fixed immediately. More
by gamm
Employees Worked With
Paul Griffin,Rick Farrow
