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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
4.5
1,350 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,350 reviews

April 04, 2013

My experience with Jeremy Franklin in KCMO I received My experience with Jeremy Franklin in KCMO I received the best customer satisfaction from the staff at Jeremy Franklin. From the moment I pulled in t More

by br00k2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Espino
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March 30, 2013

Excellent sales staff and very professional. Surpassed my expectations and Jesse went out of his way to get me in the vehicle I wanted. I will definitely be coming back for my next vehicle purchase and will More

by DavidGriffiths
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin
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March 29, 2013

Joshua made buying a car a great experience.. Incredible salesman and i would recommend him to anyone.. The dealership and other salesmen were awesome as well More

by russelc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
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March 23, 2013

Tj is the best sales associate ever. To sum it up. When i walked in the door i was sad and depressed and when i walked out i felt like i didn't have a worry on the world! TJ is off the chain More

by twebb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ CLARK
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March 23, 2013

I purchased a 2010 Dodge Avenger. The car is amazing with very low miles. The service I received has been impeccable. I woulh highly recommend this paticular dealership to anyone looking to purchase a new or More

by lhuggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shiek Obaya
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March 07, 2013

We were approached with friendly conversation, we felt in charge of the sale instead of being pushed around, we got to look at the vehicle and test drive without being quized about finances first, it was jus More

by modzeeoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Martinez
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February 20, 2013

I went to the dealership to purchase a used vehicle. The car that I purchased is a nice vehicle, but it is out of my price range as far as payments. I contacted the dealership to find out who the lender was More

by mslady38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hector Espinosa & Chris
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Mar 06, 2013 -

Jeremy Franklin Mitsubishi of Kansas City responded

Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service. However, based on your Dealer Rater review, you did not share that experience. Ms. Michelle D. Myers purchased a 2008 Lincoln Navigator. On two separate occasions, prior to her purchase, Ms. Myers came in to our dealership to review all documentation, plus her financial obligation and had many days to make her final decision before moving forward with her final purchase. Unfortunately, Ms. Myers statement as she describes it is inaccurate. After her purchase to which she signed and agreed to all obligations and liabilities, Ms. Myers was very pleased and happy with her purchase. In as such, we will quote the positive review Ms. Meyers gratefully gave of our services. Review as quoted by Ms. Myers: “The salesman, Jesse, was very knowledge in the vehicles on the lot. He got me into a vehicle that I wanted & was affordable for me. I would recommend him to friends.” (Original copy on file.) Ms. Myers was provided all legal documents and information pertaining to her purchase prior to leaving our dealership as it is customary. It is unfortunate that when Ms. Myers attempted to purchase a different vehicle at a different dealership after having already purchased from us, that she returned to our dealership with the sales representative from the other dealership demanding us to stop the transaction that was completed approximately 7 – 10 days earlier. When we explained to Ms. Meyers that was no longer an option as she had signed and agreed to a legal contract, she became upset and thus prompting this unfair review. That is very disappointing to us, as it is in our best interest that we excel above and beyond to do our utmost best in assisting all our customers with excellence and professionalism. We find it difficult that we are unable to accommodate and be of assistance to Ms. Myers. We wish her the best of endeavors.

February 03, 2013

No pressure to buy. Brandon was very courteous and walked us through the entire process.I would definitely recommend this dealership to any of my friends. More

by jimandchas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
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January 26, 2013

Service department was very kind and answered all my questions. They were extremely fast and had my vehicle running in no time. I was very pleased with the service. More

by Diane Delaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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January 24, 2013

We are return customers to Jeremy Franklin and love doing business with TJ, we live in Marshall and would drive to get great deals with you. Thank you so much for the 2012 Grand Vitara, it drives like a drea More

by Karla Wyett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T. J. Clark
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