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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
4.5
1,350 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,350 reviews

March 26, 2014

Our salesperson was very easy to talk to, had a great personality, answered all of our questions and if he didn't know the answer he asked someone who did. They took good care of us and we were glad we c More

by getalongddd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Jones and Joseph Espinosa
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March 20, 2014

My experience was wonderful. Everything was explained to me in full detail. I would recommend any of my family and friends to do business with them. More

by aprill1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Clark
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March 06, 2014

Very pleased with Joseph. They worked hard to get me the car I wanted. Thanks so much. That was the only vehicle I wanted and More

by aprilbuck11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Espinosa
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December 19, 2013

They gave me the blues behind my car in the very beginning. Tagged it with a 30 day tag and it was in the shop the first month i had the car. They were supposed to fix my windows. Some janky mechani More

by bad4bizz
Price
Recommend Dealer
No
Employees Worked With
tony silvano
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Jan 02, 2014 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jeremy Franklin Pre-Owned Superstore wrote on 12/23/2013 3:51:26 PM: Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is very disappointing to us, as it is in our best interest that we excel above and beyond to do our utmost best in assisting all our customers with excellence and professionalism. The customer did come in for a standard oil change, which was performed. Two days later the customer called back explaining she thought she had some kind of leak. We asked the customer to bring her vehicle in and we would perform a free diagnosis. Upon our diagnosis, we discovered she had a broken blade on the cooling fan, which had hit the radiator, thus cooling fluid was leaking. The customer was quoted a price for repairs, parts and labor. The customer had not purchased the extended warranty, thus had no coverage. The customer was not happy with the price she was quoted and immediately threatened she would allow her vehicle to be reposed and that she was not going to have her vehicle fixed. The customer then demanded a loaner vehicle. Unfortunately, none were available. After some consideration, the customer agreed to repair and to prepay for ordering the parts which is a standard procedure whenever ordering parts from a dealership. It was explained to the customer that with the snow season starting, perhaps soon a loaner would be available which we would be more than happy to supply her with while her vehicle was in for repairs. But because a loaner was not readily available the customer changed her mind about the repairs and simply had her vehicle towed at a later date. No work was performed on the customer’s vehicle, nor was she charged for any services, storage fees or the diagnosis. However, there are times when having exasperated all and any means to accommodate a customer within their means, which we find it difficult that we are unable to be of assistance to get her vehicle repaired for her, as she refused any such offering. We always work within the best interest and financial ability of the customer to assist them. Sometimes this cannot always be the case. We wish this customer the best of endeavors and truly regret that we could not have been of any further assistance with our options to accommodate her. Sincerely, Hector Espinosa General Manager

November 06, 2013

Joshua and the finance department went above and beyond! They did everything to get us into the vehicle of my Dream! We definitely plan on coming back! Everyone was so friendly and you can tell they wanted More

by SusiKnowles
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joshua
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November 02, 2013

Joshua was awesome! I went into Jeremy Franklin having shopped at other dealerships, and I was skeptical going to another dealership. Joshua was funny, kind, and really listened to our needs as a customer More

by jduff1377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
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November 02, 2013

Get deal right off the bat, better than the other 3 dealerships i went to. Salesperson was friendly and professional. No gimmicks! Five stars! will send friends and family. More

by iamvic3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
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November 02, 2013

Deon was amazing and so easy to work with. This was my first purchase on my own and he never pushed me. Understood I needed time to think about it and answered all my questions. More

by vickx4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon Willis
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November 01, 2013

My experience at Jeremy Franklin was great! Deon Willis helped us and I am so glad that I choose this dealership to purchase my car. More

by Kimm45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon Willis
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November 01, 2013

i have never had a more pleasant experience when purchasing a car. they have gone above and beyond. From the minute i walked up to the door to present day they are making sure i am satified with my More

by cbshenaneoah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
deon willis
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