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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,353 Reviews

2,353 Reviews of Jenkins Nissan - Service Center

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February 01, 2023

Unprofessional and rude! Technicians are so distracted with laughing with each other, that they'll put the wrong fluids in your vehicle. It happend to my vehicleand when I as More

by dnessa84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Carmona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

February 01, 2023

Unprofessional service! Will not return to this dealership. Service advisor hates to be asked questionspertainingto yourvehicle More

by dnessa84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Carmona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

February 01, 2023

Between Jenkins and Nissan corporate, we won’t be buying another vehicle from this dealer nor another Nissan. Extended warranty means nothing on reoccurring issue (4x). Customer service is a joke. More

by LISAD1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malaki Ettson
Feb 01, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

January 31, 2023

I have been coming here since moving to Lakeland. They are always on time, courteous and efficient. More

by debradesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Jenkins Nissan responded

Hi Debradesley! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!

January 31, 2023

have had several experiences with different car dealer service departments and by far Jenkins Nissan out-classes every single one of them. Their customer service is AMAZING. More

by Leilamichele1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sevigny
Mar 21, 2023 -

Jenkins Nissan responded

We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.

January 31, 2023

Came in with my family for a service on our Marono and we decided to look for a newer model car. Anthony helped answer all our questions and was very welcoming. 10/10 will be coming back here again. More

by Ean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaki Ettson, Anthony Smith
Feb 01, 2023 -

Jenkins Nissan responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

January 31, 2023

Staff was friendly, knowledgeable and courteous. Also, the service was performed on time and at a great price. I will be returning to this dealership. More

by Parkdel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Nock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Jenkins Nissan responded

We are happy to hear that you had such a positive experience with our team! Please don’t hesitate to reach out if there is anything else we can do for you!

January 30, 2023

Very professional, friendly and fast. I was greeted with a smile upon arrival and the lady who helped me was very courteous and kind More

by elma.gatcha80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Jenkins Nissan responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

January 30, 2023

Service advisor was very good. Unfortunately did not have the parts needed to complete job. More

by DUELL.PARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Jenkins Nissan responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.

January 30, 2023

Went there for a complimentary inspection, accepted the oil and filter change, couldn't understand why the HUGE difference between conventional and synthetic oil, also added the additive $107.00 is too muc More

by gonzo_soldier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember the name
Jan 31, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent service experience this to our attention. We want all our customers to leave with feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

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