Jenkins Nissan - Service Center

On Nov. 15th, I contacted the service dept to schedule an appt. due to issues with my doors lock/unlocking on my 2021 Nissan Rogue (there were also other con 15th, I contacted the service dept to schedule an appt. due to issues with my doors lock/unlocking on my 2021 Nissan Rogue (there were also other concerns). I asked if it would take more than a day and was advised it would only be a few hours. I was able to get an appt the next day, Nov. 16th @ 10 AM. On this day, I arrived at the dealership at 8/8:30 AM and was informed by Gil that the issue with my doors would be taken care of within this day; he also informed me of a recall and advised that this could be taken care of during another appt. Gil assured me that he would give me updates on the service. He asked if I had anyone to pick me up from the dealership so I didn't have to wait; I told him no and he informed me there was no courtesy car available. I took an Uber to a relative's house in Lakeland as I live in Tampa. Around 1:30 PM, I called the service dept. for an update because I hadn't received one. I spoke with Gil and he advised that I call back in about an hour and a half to receive an update. I called again at 3 PM only to be told that Gil was with a customer and he would call me back. I shared with that rep. that I had to work at 5 PM and needed to know how much longer. I never received a call. I called again at 3:45 PM and was unable to reach the service dept.; I contacted sales, spoke with a rep. and informed him of the situation. I asked that he notify Gil that I am preparing to head back to the dealership would not like any further work done on my vehicle. At 4:20 PM as I was in another Uber to head back to the dealership, Gil calls me and informs me that a diagnostic was completed on my car, that I'd have a $100 deductible, and that parts would be order for work to continue on my vehicle. I informed him that I am no longer interested in having my vehicle serviced at this location and that I'd discuss further once I arrive. Upon my arrival at 5 PM, I was thankful that I did not have to pay $100 but was frustrated that my car was there all day and was not fixed, contrary to what I was informed. I spoke with a manager from the service dept. (Mario) and he apologized for my experience and assured me that he'd personally call me the next day in an effort to resolve this issue. It is Nov. 20th and have yet to receive a call. I left that day with issues with my car that is only one year old, two Uber rides that I had to pay for, and a late start at work. More

Wow! First time there and had a great experience. Robin explained the process. Highly recommended and get the wash and wax. First time there and had a great experience. Robin explained the process. Highly recommended and get the wash and wax. More

Everyone is so curtious they do not ack as though they were in a hurry. They listen to you they were very helpful and understanding. were in a hurry. They listen to you they were very helpful and understanding. More

Awesome my son bought the car and was on a tight schedule In /out 1 hr. Great service 👍👏 In /out 1 hr. Great service 👍👏 More

The absolute worse dealership I've ever bought a vehicle from. Not only will they send you home in a vehicle they will want you to return the vehicle if you don't apply new standards to the contract after e from. Not only will they send you home in a vehicle they will want you to return the vehicle if you don't apply new standards to the contract after everything's finalized. Then trying to deal with customer service and service department is a nightmare. Rude and aggressive employees who do not need to deal with customers. It's sad to say that a buy here pay here dealership will treat you better. Never again will I deal with Jenkins Nissan and if you want to save yourself a headache neither will you. Absolutely wouldn't recommend this place to my enemies! More

Very friendly, informative and all around great hospitality and service. I've been bringing every nissan I've owned here to be serviced. hospitality and service. I've been bringing every nissan I've owned here to be serviced. More