Jeffrey Nissan

I purchased warranty plan which covered oil changes and other services and on my last visit May 26, 2011 service dept. wanted to charge me when I still had mileage left on warranty. Ptior to this day, came other services and on my last visit May 26, 2011 service dept. wanted to charge me when I still had mileage left on warranty. Ptior to this day, came in the day before and was told they couldn't service my car because they were closing but I had arrived 30 minutes to closing time. So I had to return twice, a inconvenience. They refused to honor my warranty and forced me to pay. Would like a follow up to this. More

Visited dealer last week and test drove a 370Z with salesman. Because no car of my liking could be located in Michigan, one was found in Illinois. I was advised that a dealer trade could be made and I salesman. Because no car of my liking could be located in Michigan, one was found in Illinois. I was advised that a dealer trade could be made and I would be notified when that occurred. After several follow-up calls by me to my salesman Ted, I continually received the same reply" the dealer trader hasn't returned the call". The original deal included my last lease payment being picked up by Jeffrey Nissan. Today, I received a call from my salesman who stated "good news bad news...we can get the car but we can't pick up your last payment".The excuse given was "my manager changed his mind because we would only make $125.00 on the deal. I cancelled the deal and will not consider them in any future car deals. If your word and integrity of the employee's and management cannot be trusted, God knows what service after the sale might be. Stay clear of Jeffey Nissan! More

As per usual, the mechanical service my Sentra received, and the treatment I as a client experienced, was professional and competent. I appreciate the issuing of maintenance reminders and incentives, and e and the treatment I as a client experienced, was professional and competent. I appreciate the issuing of maintenance reminders and incentives, and everyone on staff at Jeffrey is unfailingly helpful and polite. It is a cliché that going to the auto mechanic can be a really bad experience because it can feel like you and your vehicle aren't getting fair treatment. I have never felt this way at Jeffrey Nissan, and that is why I continue to gladly give them my business. More

I had my oil changed and the employees were all very professional. I received a discount, which was a bonus. The service was completed in a timely manner. I will also receive an additional discount on m professional. I received a discount, which was a bonus. The service was completed in a timely manner. I will also receive an additional discount on my next oil change, as well as other online purchases. I have been a customerfor many years and I have recommended Jeffery services to my son and daughter. More

Enjoy the new lease vehicle and positive experience with salesman. A few things that prevented it from being a great experience were the following: 1.) Monthly lease payment changed after we agreed on salesman. A few things that prevented it from being a great experience were the following: 1.) Monthly lease payment changed after we agreed on price. Reason stated was they made a mistake. The mistake was ironically $234 unfavorable to me. The dealer should have been responsible for the error. 2.) Payment due at signing was figured incorrectly by a few dollars, but I did not see the difference credited to my service account at the least. 3.) Bluetooth was not connected when I took possession of the vehicle and I had to return to have it resolved. When I took possession of the vehicle, I was told everything was checked more than once. Obviously bluetooth was not included. 4.) Most troubling of all was a disposition fee built into the lease. I was charged $395 for what the finance manager indicated was something started by Chrysler. I have never experienced being penalized for either turning in a vehicle or not purchasing the vehicle at the end of a lease. If anything, there should instead have been an incentive if I decided to stay with Nissan. This is certainly not good PR, and if Nissan wanted to stand out from the competition, they would not be doing what Chrysler supposedly does. This was a huge turnoff and may influence my decision making at the end of the lease. More

I setup an appointment for an oil change on my vehicle. I tried to show up 15 min early for the appointment to ensure my vehicle was in on time. Unfortunately it took one hour and thirty minutes (not I tried to show up 15 min early for the appointment to ensure my vehicle was in on time. Unfortunately it took one hour and thirty minutes (not including the 15 minute early arrival) for an oil change. Once I got back in my vehicle my tire pressure light was on. So even though the oil change and wash took 90 minutes the service crew did not do a general check of the vehicle. I was very disappointed in this. 90 minutes would have been tolerable IF the team went above and beyond, however, they only executed a simple oil change and wash of the vehicle. Even more frustrating is that I called ahead and made the appointment. Doing so you'd think that the crew would have expected my vehicle and been ready to go. Next time I'd prefer Jiffy Lube in and out in less than 30 minutes and no appointment needed. More

My experience was very good in that they had me in and out super-fast. The only reason I put that the "quality of work" was just "good" was because they only did a visual inspection of the car. And also m out super-fast. The only reason I put that the "quality of work" was just "good" was because they only did a visual inspection of the car. And also my car doesn't seem as peppy as it did when I first got it 4 months ago and I thought an oil change would change that, but it didn't. More

Christin was very courteous, approachable and knowledgeable, somthing I haven't seen in a young person in a while. He is a keeper and an asset to your service department. He is who I would rather knowledgeable, somthing I haven't seen in a young person in a while. He is a keeper and an asset to your service department. He is who I would rather be greeted by when it comes to servicing my Nissan Rouge. More

I don't have an issue with the dealership when dealing with sales people, the service is horrible however. I have the maintenance plus package and I was due for an oil change and tire rotation. It took with sales people, the service is horrible however. I have the maintenance plus package and I was due for an oil change and tire rotation. It took 1 1/2 hours to complete this. This is just uncalled for, the only reason I signed up for M+ was because of the price, the service area was not that busy, 3 customers at one time was the most. I have done my own oil changes and tire rotations in the past, it should not exceed 30 minutes at most. The length of time it took is just ridiculous. I do not look forward having to take in the vehicle for an oil change. More

You won't be able to refer to my answers with Jeffrey Tamoroff, as he was too busy to speak to a customer that was not satisfied. However, you can speak to Allen his right hand man and Vice President. He Tamoroff, as he was too busy to speak to a customer that was not satisfied. However, you can speak to Allen his right hand man and Vice President. He was sent to block any honest feed back to Jeffrey's valued time and take notes while defending the quality of service and staffing, while I was giving examples that were exactly the opposite. I was not hostile or aggressive. I was honest and detailed. I left with a promise of a call. Which I did get a message with a number to call back. Which I did three times and left a message, and have yet to hear back. I was a precious customer that was fawned over before and as I leased two Nissan Maximas within the last year. I have been reduced to no value and no customer service, now that you have the money. Hmmm, how many people do you think I will tell this story to? I was sold a bill of goods that Jeffrey Nissan can't deliver. I regret that I bought into the sales pitch. In a time of great economic growth, I couldn't imagine the lack of service that I received on many levels. And, it is unimaginable that it could happen, or be allowed to happen in these economic times. I am sure I am not the first nor the last to have been disrespected. That in of itself is the sad truth. More