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Jeff D'Ambrosio Auto Group
Downingtown, PA
2,524 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,524 Reviews of Jeff D'Ambrosio Auto Group
October 02, 2021
Truck Aug 28 2021 500.00 depositWait 10 days for new Truck Aug 28 2021 500.00 deposit Wait 10 days for new truck No news for 14 days Emailed Joe D'Ambrosia twice no answer Emailed Jon th Truck Aug 28 2021 500.00 deposit Wait 10 days for new truck No news for 14 days Emailed Joe D'Ambrosia twice no answer Emailed Jon the salesman once he called on Monday Sept 13 2021 said he would look into and call the next day. Nothing for 2 more days Sept. 15 2021. Emailed ask deposit to be returned . Jon called said he put it in Thursday Sept 16 2021 took 5 days to get my deposit. Never got any answer of what happened to new truck or hey we messed up let us make it right nothing of the sort. I guess they didn't need my business or anyone I can tell. More
by thj
Employees Worked With
Joe DAmbrosio
September 10, 2021
Just purchased a 2021 Warlock from Erik Baron at Jeff D'Ambrosio in Downingtown. You will not find a better dealership. From Jeff D'Ambrosio himself, to the sales staff, parts, and service. Honest, D'Ambrosio in Downingtown. You will not find a better dealership. From Jeff D'Ambrosio himself, to the sales staff, parts, and service. Honest, respectful, friendly, and most importantly, the best prices you'll find. If I could rate higher than 5 stars, I would. If they don't have what you want on the lot, they'll either find what you're looking for, or order it. No matter what, you'll end up with exactly what you want!!! Thanks again Erik! More
by Matt
Employees Worked With
Jim Catania, Alfie Yannatelli, Stephen Ciavardini, Erik Baron, Jeanette Johnson
July 30, 2021
Awesome sales team. Steve Warwick and David Williams were excellent and very happy to answer. Blah blah your killing me with having to use at least twenty five words. excellent and very happy to answer. Blah blah your killing me with having to use at least twenty five words. More
by delgiornolandscape
Employees Worked With
Steve warwick, David Williams
July 24, 2021
I’ve purchased two vehicles from Jeff D’Ambrosio since 2012. Service continues to be superior to other dealerships I have encountered. Very appreciative of recent service received from Scott and crew. 2012. Service continues to be superior to other dealerships I have encountered. Very appreciative of recent service received from Scott and crew. More
by Kamore
Employees Worked With
Scott
July 16, 2021
I had a great experience working with the Jeff I had a great experience working with the Jeff D’ambrosio Downingtown auto group. They worked with me to make buying the car I wanted possible. Will I had a great experience working with the Jeff D’ambrosio Downingtown auto group. They worked with me to make buying the car I wanted possible. Will certainly come back when looking for my next car. More
by ehouse
Employees Worked With
Kenny Ortiz
July 13, 2021
My first visit to this dealership was in September 2018. I left the dealership with no intentions of returning after being passed around to several people. Fast forward to July 2021 and I decided to give th I left the dealership with no intentions of returning after being passed around to several people. Fast forward to July 2021 and I decided to give them another try. I was greeted by Dan Kirby as I entered the dealership and the entire experience was awesome (i.e., from test driving two vehicles to deciding on a new purchase)! Dan made the entire process stress-free from selection to pick-up. I truly appreciate great customer service and Dan Kirby nailed it for me...THANKS again!!! More
by jgrove3
Employees Worked With
Dan Kirby
July 11, 2021
Dave Williams is the best salesman !!! He really treats you like family, well at least like the family that you like ! The dealership is top notch and everyone there is so easy going and friendly. My kids you like family, well at least like the family that you like ! The dealership is top notch and everyone there is so easy going and friendly. My kids even love going there !! More
by Daddydizzle
Employees Worked With
Bob - Finance, David Williams
July 07, 2021
Poor customer service. They made me feel like they didn't want to sell a new jeep to me. I initially thought that it was their way of not pressuring me on a sale. But I was wrong, I made a custom order and w want to sell a new jeep to me. I initially thought that it was their way of not pressuring me on a sale. But I was wrong, I made a custom order and wanted to change some options. I contacted them the very next day at 8 AM, within 12 hours of my order. I emailed and ed. No response. The sales rep gets back to me 3 days after my contact, saying sorry vin is assigned, so we cannot make any change. I let it go, even though jeep chat said the dealer could cancel and re-order. I followed up with Jeep chat for a month, almost twice every week on my build status. And one fine day, they tell me to check with dealer since the order is now not a sold order. I tried to reach out to sales person. This time I didn't get a response for more than a week. This was the most frustrating experience. I couldn't deal with such poor customer service and I ended up requesting cancelation of the order. And boom I get a response saying the sales rep was on vacation and that the order was canceled and reordered because they put in the wrong color. I was never informed. The irony is that they couldn't make a change to my order withing 12 hours of my order. Also, they never refunded my deposit. I guess thats one way of the dealership making money, by getting customers to order and chasing them by poor service. Poor communication, bad service. Stay away More
by 1nerd
Employees Worked With
Mark
June 09, 2021
Well Jeff, you just lost another customer. I made my service appointment including a rental car for today. When I arrived at the dealer at 8am after my 30 minute drive, they informed me that they did no service appointment including a rental car for today. When I arrived at the dealer at 8am after my 30 minute drive, they informed me that they did not have a rental for me. They asked if I could wait but I had appointments which is why I needed a rental. I asked for a loaner instead which they said they have NONE....can you imagine a dealership this size and they don't have a vehicle to cover an appointment with a customer? And your staff let a previously loyal customer (me) leave your dealership extremely unsatisfied. Moving on.... More
by CG
Employees Worked With
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