Jeff D'Ambrosio Auto Group

Unsatisfactory service / Damage done to vehicle I had my 2014 Lancer gt in for a routine service on February 7,2015. While I was there I mentioned there was a squeaking in my manual shifter when i c I had my 2014 Lancer gt in for a routine service on February 7,2015. While I was there I mentioned there was a squeaking in my manual shifter when i changed gears, I was told that it needed greased and that it wouldn't be a problem and they would take care of it. So after waiting an appropriate time for my car to get serviced they called me in to get my keys and pay (the usual). But when I and my girlfriend went back to my car and sat down the first thing I noticed was that the center console around the shifter was greasy (it is a polish black finish so its easily noticed). After a closer look I noticed that there were a ton of scratches all over this area, I of course wasn't, Then I notice there are dig marks all around the border of this area (the polished black piece) where you can see that they obviously didn't use the correct tool (a trim tool) to disassemble the area they need to in order to grease the shifter. Instead a screwdriver seems to be the tool used (and by used I mean dig into). So adding up all the noticed scratches on the center console, there are at least 6 pieces of my center console scratched, chipped, or dug into. But wait that's not all, a scratch on my glove box, driver side vent, and under the vent were also newly added. So I don't know what the "Mitsubishi certified mechanic" was doing inside my car to scratch it up in 3 different locations, but I as a paying and returning customer was not happy with this outcome. So what next? I went directly back inside and spoke with Mike Bertolami the service manager, he came outside and looked at everything. I told him I wasn't even concerned about the greasiness of the car, but was not happy about all the scratches. He told me that he would order new parts to replace the scratches and get back to me when they came in, I was grateful that this poor service issue was being taken care of and I was on my way. So here we are May 5,2015 ,multiple e-mails sent,1 containing photos of damages, 1 response on April 2,2015 claiming their computers are messed up and he would get back to me after the weekend and get it squared away, more e-mails sent, and multiple phone calls with messages left and nothing has been done, I still have scratches in my car, and I'm planning on a trip (over 1hr drive) just to try and talk to him personally. This is not an acceptable way to do business and I have waited 3months to post a review/complaint, so I feel that I gave more than enough time for this issue to be made right. P.S. If you look up the cost of replacement parts for this, It isn't exactly cheap. More

Satisfied Customer Went to Hyundai 2x last year and got a run around and denied both times. One afternoon with Richy Schepps and drove away with a 2015 Outlander. Wanted Went to Hyundai 2x last year and got a run around and denied both times. One afternoon with Richy Schepps and drove away with a 2015 Outlander. Wanted a nice SUV and got more than I expected. You guys ROCK!! More

Awesome experience! Purchasing a car with the help of Bob Holmes was a great experience! His expertise, coupled with a friendly demeanor, means that I will definitely ret Purchasing a car with the help of Bob Holmes was a great experience! His expertise, coupled with a friendly demeanor, means that I will definitely return when I'm in need of another vehicle. More

incredible experience Had the opportunity to work with Bob Holmes. It was a wonderful experience as I explained to him what I want and how much I was willing to pay. Bob ca Had the opportunity to work with Bob Holmes. It was a wonderful experience as I explained to him what I want and how much I was willing to pay. Bob came thru for me and my wife. Look forward to working with him in the future. More