Jeff Belzer's Lakeville - Service Center

recall notice Gave me a list of additional repairs needed but did not pressure me to get them done. Asked about detailing we purchased and no answer of how to get Gave me a list of additional repairs needed but did not pressure me to get them done. Asked about detailing we purchased and no answer of how to get that done and when. Please let me know this. More

Courtesy vehicle I had a service appointment set up for more than a week and when I came in and the service guy told me that there's people waiting for courtesy vehicl I had a service appointment set up for more than a week and when I came in and the service guy told me that there's people waiting for courtesy vehicles and we do not have any available. that was at 9:30 a.m. it is now 2 p.m. and the same 4 courtesy vehicles have been sitting in the same exact spot with no update on my truck. I asked for an oil change on my $55,000 vehicle and they said we don't do that because it's not a Chevy. you have a car lot full of vehicles you should be able to pull a courtesy vehicle at any time and give it to your customers, absolutely ridiculous to make somebody wait 5 hours in the lounge. Who's going to pay me for the last day of work? More

Every employee I've met has been outstanding I have seen great customer service at the dealership. From my initial purchase with Joby ... to meeting various people with questions, it has been a I have seen great customer service at the dealership. From my initial purchase with Joby ... to meeting various people with questions, it has been a great experience so far. More

Very unhappy The service employee was not very nice or helpful...he did not communicate very much with us. When we did call to talk to him he often did not answer The service employee was not very nice or helpful...he did not communicate very much with us. When we did call to talk to him he often did not answer or call us back. When we finally got in touch with him he had no answers for us..they had our truck for 9 FULL business days. They did offer a rental car but we use our truck for work and we needed to leave out of state. We lost a lot of money from our business because it took so long with our truck. When we 1st brought our truck in Evan told us it would be a few days..then them few days were up we got now answers. When I picked up the truck NO ONE helped me..I had no clue where to go or who to talk to I felt like I in a forgien country and no one could understand me. Very disappointed with Jeff Belzers. More

Certified pre-owned is a lie! GM is refusing to honor it’s “Certified Pre-owned” claim nor it’s 12-month 100,000 mile bumper-to-bumper warranty!! GM’s “CERTIFIED PRE-OWNED” GM is refusing to honor it’s “Certified Pre-owned” claim nor it’s 12-month 100,000 mile bumper-to-bumper warranty!! GM’s “CERTIFIED PRE-OWNED” IS MEANINGLESS!! When someone purchases a “Certified Pre-owned” vehicle from GM (in this case a very low mileage Silverado) it is reasonable to think it is in great condition...having been gone over and “certified.” NOPE!! The Silverado in question leaked water onto the floor during the first rainstorm after it was purchased. Having the implied reassurance that it was “certified” and with an extended bumper to bumper warranty as back-up, I took it to a Chevrolet dealer to have the factory-installed leaking windshield replaced. OOPS!! Not covered?! What?! After several calls, a case file opened and a GM technician telling me it was a factory defect - STILL DENIED REPLACEMENT!! So all of you out there with “Certified” pre-owned GM vehicles, know this: when you are told with great enthusiasm that the vehicle you are buying is “certified pre-owned” it really means NOTHING!! GM does not play fair and it uses very deceptive sales practices. They won’t tell you the windshield leaks. A factory defect will NOT be repaired. “Certified pre-owned” means NOTHING!! GM BUYERS BEWARE!!! More

Worst service i have ever had. Brakes went out on my 2014 Sierra and almost killed me and my family less than 3 weeks after i bought it. I had to pay out of pocket to fix it. Befor Brakes went out on my 2014 Sierra and almost killed me and my family less than 3 weeks after i bought it. I had to pay out of pocket to fix it. Before this i scheduled some work to be done and at 7:30am and guess what... Not a sole in site. Waited 20 min and was late to work. I wouldn't trust them. More

Damaged vehicle and refused to fix They damaged my vehicle and after claiming they would fix it and stringing me along for 1.5 months, they never did. Filed a BBB complaint and they st They damaged my vehicle and after claiming they would fix it and stringing me along for 1.5 months, they never did. Filed a BBB complaint and they still won't fix, now filing small claims and AG complaint, stay far away from this place. More

Car broken into on their lot and stripped. If you only read the first part of this review know that I am giving them one star because my car was broken into on their lot and according to their If you only read the first part of this review know that I am giving them one star because my car was broken into on their lot and according to their sales rep they have been "multiple break ins" and "its an ongoing issue". Took my car to Jeff Belzer's in Lakeville MN get fixed and while on the lot it was broken into and stripped. Jeff Belzer's sales rep said they would "take care of me" while the police were there filing a report but the next day Jeff Belzer's called and said "pick up your car and take us to court". The "smoking gun" is that I never signed their dealership agreement that, as they states removes their responsibility, nor was I offered any type of paperwork. They told me that they did not find anything on their cameras but wont let me view the video myself. Their service/sales rep told me they have had "multiple thefts on their lot" and "its not getting any better." I have asked for their legal department multiple times but they have refused to give me any information. The last person I have been speaking with Lyle Gilson. He told me that they stand by that they do not assume any responsibility. Again I was never offered any time of paperwork nor did I sign anything saying that they are not responsible for damage done to my vehicle while on their lot. A police case file has been opened on this theft. Which is funny because they asked me not to call the police, happy I did given the outcome. I would like Jeff Belzer's to take ownership that they did not make me sign any paperwork and file the insurance claim through their insurance. I understand that they cant control what others do but they did not give me the proper paperwork and therefore they still hold sole responsibility. I would like the car fixed and repaired/replaced for damages done while on their lot. I feel that the owner of this location would like to know that their employees are telling customer to "take them to court" and that they have a "string of thefts" on their lot. If they know that break ins are happening and haven't don't anything to prevent this isn't this called negligence? Again I just want the dealership to make this right and not brush it off like its not their problem. I appreciate you reading all of this. The main point is to avoid this dealership because the sales rep told me that this is an ongoing problem so you have been warned. Please don't make the same mistake I did by trusting this "family owner dealership". More