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Jeff Belzer's Lakeville - Service Center
Lakeville, MN
126 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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126 Reviews of Jeff Belzer's Lakeville - Service Center
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June 12, 2020
Excellent service! John was wonderful and extremely helpful!! Thanks John! Thank you Hunter for connecting my phone!! Loving my slightly used new to me Soul!! helpful!! Thanks John! Thank you Hunter for connecting my phone!! Loving my slightly used new to me Soul!! More
by Cassieolson21
May 01, 2020
Call for follow up service Called Jocob Schlee to let him know the truck I bought did not have the oil change it was supposed to have gotten coming out of the loaner program. Called Jocob Schlee to let him know the truck I bought did not have the oil change it was supposed to have gotten coming out of the loaner program. Asked him if he could set up an oil change appointment on Tuesday since I will be in for other service, Jacob returned my call and had everything set up for me so all went very smooth. More
by gtraynor
Employees Worked With
Jacob Schlee
July 26, 2019
Tow gone wrong I had got a flat tire and my car didn't come with a spare. Instead it had came with a tire mobility kit that I had no idea how to use. I was in the ne I had got a flat tire and my car didn't come with a spare. Instead it had came with a tire mobility kit that I had no idea how to use. I was in the need for new tires anyway. Since I had free towing to the nearest dealership I decided it would be the easiest. After my tires were put on I was told that they think I need a new transmission. My mouth dropped considering it's only a 4 year old car. I explained how the tow truck had towed my car. Turns out the towing company towed it with the front end on the ground which ruined my transmission. Evan in the service department was absolutely AMAZING. He bent over backwards to make sure I got a new transmission at no cost. Dealing with the tow company and my roadside assistance. He went out of his way to make sure I had a loaner car for the time. Great customer service! Definitely will go back! More
by brittanykeeley
Employees Worked With
Evan Miller
April 05, 2019
Awesome dealership! I have been to this dealership multiple times for multiple cars and their services, I have always been treated respectfully, and personably. The sales I have been to this dealership multiple times for multiple cars and their services, I have always been treated respectfully, and personably. The salespeople I’ve encountered are genuine, kind and helpful. I’ve recently dealt with Steve, and although I didn’t get the answer I hoped for, he was honest and was looking out for my personal interest. Not sure what two years will bring, but I definitely look forward to having him help me! More
by Astaack
March 13, 2019
Blair was totally committed to our satisfaction Blair Hansen and entire staff was committed to giving us the best new car purchase experience ever. We couldn't have been treated any better, from Cr Blair Hansen and entire staff was committed to giving us the best new car purchase experience ever. We couldn't have been treated any better, from Creed in the service dept. to Anthony in delivery. (not to mention Scott in accessories, Joe who looked at our trade and Casey in finance. Many thanks to all who made us feel so comfortable). More
by HDA
Employees Worked With
Other Employees :
Anthony Kemper, Joe Carnevale, Casey Kleis, Scott Haworth
February 25, 2019
Helpful sales consultant Our sales consultant Matt was helpful and patient with us while we were deciding which vehicle to purchase. Belzer has a large selection and it was ha Our sales consultant Matt was helpful and patient with us while we were deciding which vehicle to purchase. Belzer has a large selection and it was hard to make a choice! More
by SBWebb
Employees Worked With
Matt Peterson
February 12, 2019
Friendly and informative Jeff was good to work with. He was helpful and informative. He made us feel comfortable. Everyone else we dealt with was good as well. Jeff was good to work with. He was helpful and informative. He made us feel comfortable. Everyone else we dealt with was good as well. More
by Rjmcrandall
Employees Worked With
Michael Gittins, Tyler Grubb, Jeff Kunshier
February 06, 2019
recall notice Gave me a list of additional repairs needed but did not pressure me to get them done. Asked about detailing we purchased and no answer of how to get Gave me a list of additional repairs needed but did not pressure me to get them done. Asked about detailing we purchased and no answer of how to get that done and when. Please let me know this. More
by 123456789
Employees Worked With
Evan Miller
January 27, 2019
January 25th, 2019 I was extremely disappointed by the service department during my last visit to Jeff Belzer’s in Lakeville. I brought my 2016 Kia Sorento in for servic I was extremely disappointed by the service department during my last visit to Jeff Belzer’s in Lakeville. I brought my 2016 Kia Sorento in for service on Friday, January 25th, 2019. It was -7 degrees Fahrenheit that morning and who knows how cold it truly was after factoring in the windchill. After driving into their service bay for an 8:00am appointment I was initially greeted by a very nice service rep. This young man was courteous and professional. My Kia had 6 recalls that needed to be addressed during the appointment. Each recall was estimated to take an hour, so I was scheduled to get a loaner vehicle for the day. I work at a hospital in Minneapolis so I needed to leave the dealership no later than 8:30am to arrive on time for work. After the young man checked me in I was pushed over to a service rep named Ashlea that put me into a loaner car. After filling out the required paperwork she showed me to a 2019 Chevy Malibu and I was on my way to work. Keep in mind the weather was -7 degrees. I was almost out of Lakeville before noticing the gas tank was at less than a 1/8. Seriously less than 1/8! Who puts a customer in a car on a freezing cold day with less than an 1/8 of a tank of gas? This dealership does! The car was nearly on empty! It’s just plain dangerous to drive a vehicle nearly on empty in the winter. Especially when it’s 7 BELOW ZERO! I was so mad. I didn’t have time to stop for gas. I would’ve been late for work. I called the dealership to speak to Ashlea but only got her voicemail. I left her a message to call me back. I didn’t want to be held responsible if the gas line froze. I felt she needed to be told it wasn’t okay to put a customer in a car with an 1/8 of a tank of gas in the winter. Why isn’t common sense common? Ashlea didn’t call me back. Later that morning I called the dealership back to speak with the manager of the service department. I got his voicemail too. I left him a message and explained what happened. I didn’t get a phone call back from him either! Very unprofessional service manager. Not returning a customers phone call is rude and his lack of attention needs to be addressed. Making time for a angry customer who was treated poorly by being given a car with very little gas on a freezing cold day in January should have been a priority. I actually lease my Kia from Jeff Belzer’s and will be turning it in in less than 4 months. I was planning on leasing another vehicle from Jeff Belzer’s, but not now. I’ll be taking my business elsewhere. I’ll go back into this dealership for one more oil change on the Kia, but will not be returning for anything else. More
by Disappointed By Service Department
Employees Worked With
Ashlea (service rep) & whoever the service manager was on January 25, 2019
January 24, 2019
Courtesy vehicle I had a service appointment set up for more than a week and when I came in and the service guy told me that there's people waiting for courtesy vehicl I had a service appointment set up for more than a week and when I came in and the service guy told me that there's people waiting for courtesy vehicles and we do not have any available. that was at 9:30 a.m. it is now 2 p.m. and the same 4 courtesy vehicles have been sitting in the same exact spot with no update on my truck. I asked for an oil change on my $55,000 vehicle and they said we don't do that because it's not a Chevy. you have a car lot full of vehicles you should be able to pull a courtesy vehicle at any time and give it to your customers, absolutely ridiculous to make somebody wait 5 hours in the lounge. Who's going to pay me for the last day of work? More
by Eric
Employees Worked With
