Jeff Belzer's Lakeville

Who knew buying a vehicle could be so painful I've gotta say, business must be good if you can be condescending and cause a customer to walk away when there is literally a $42k check sitting on th I've gotta say, business must be good if you can be condescending and cause a customer to walk away when there is literally a $42k check sitting on the table. Here’s the story: The only reason I started down the path with this dealership is because they had the lowest price. Lesson learned. After a few patronizing phone calls with an ‘Internet Sales Rep’ I toughed it out about 10 days and made it to the dealership ready to get it over with and purchase the vehicle. Here are the facts that forced me to rip up my check and walk out. 1. I was promised an accessory which was not in the truck when I got there. Strike one. This was a toss up and they blew it. 2. Financing was secured through my own bank, and I was repeatedly pushed to finance through them. They wouldn’t continue to work with me unless I filled out a ‘credit check’ (it was a loan application) from their dealership and said ‘I can decline the loan after the fact’. I called other dealerships to see if this is commonplace to require a buyer with cash to still go through their credit. Answer was no. Side note: when calling a local-to-me dealership (60 miles from Jeff B’s) to talk about my experience thus far they guessed it was JB that was giving me grief and said they’ve heard it all before…how about that. The auto broker I now use said the same exact thing. 3. A lot of this was handled over the phone, so copies of my license and proof of insurance were emailed to start the process. Their sales manager then said I needed to be in person with that information and they can’t send a purchase agreement or even give me a price unless I’m physically in the building to verify my identity. Really? Now to point 4… 4. Since a PA couldn’t be sent I had to guess on the final price with my bank and bring cash to cover any differences. Guess what? A PA was magically sent without my knowledge nor my banks when I was already on my way to the dealership! Either they broke their own ‘rule’ or were conveniently hiding the new price until I was on their showroom floor with a shiny new vehicle in front of me. Here comes the fun part… 5. The sales rep gave me an out-the-door cost of 42,600. After waiting three days for them to hash out pricing, the sales rep confirmed 42,600. His manager then said it might be 42,700 or 42,800 but definitely under 43,000. Fine, I’ll bring 43. When the finance guy handed me the final # on the PA it was 43,300. Honestly, I don’t have a problem with the number, it was right. My frustration is having been told a price at least $500 less multiple times. Maybe the sales rep screwed up, I wouldn’t put it past him. But for a manger to swing and miss that bad shows some real incompetence or he’s a master of the ‘bait and switch’…not sure. And last, the real kicker… 6. After they made me feel like this was somehow my fault, I said ‘I think I might have to walk guys.’ The fellow in finance replied with ‘Great!’. I guess that’s why he’s not on the sales floor. Good for you Mr. Belzer and the righteous individuals you employ for not needing a $43k sale in the midst of a pandemic. And thanks for the reminder that quality service, character, and downright decency should always be valued over a discounted price. No need responding, we’ve all wasted enough time here. More

I recently leased a Kia Sportage from Branden Lindgren at Jeff Belzer’s. It was a great experience. Branden was a wonderful sales person. Very easy to work with and knowledgeable of the vehicle I was interes Jeff Belzer’s. It was a great experience. Branden was a wonderful sales person. Very easy to work with and knowledgeable of the vehicle I was interested in. More

Donovan was very helpful with the whole process! He was very polite and personable. I will 100% recommend him and Jeff Belzer's to anyone asking! very polite and personable. I will 100% recommend him and Jeff Belzer's to anyone asking! More

Great buying experience at Jeff Belzers Ford New Prague! I had a great experience working with Jeff Belzers Ford in New Prague. During the CoronaVirus pandemic, things are a little hectic and they were able I had a great experience working with Jeff Belzers Ford in New Prague. During the CoronaVirus pandemic, things are a little hectic and they were able to squeeze me in for an appointment at 7:00pm. Although the original person I spoke with was busy, she passed me along to Scottie C (Scott Cameron). Although he had been there since 8am, he stuck with me during the whole buying process. After taking the vehicle for a small test drive (and providing a lot of fun stories and good conversation), we got to negotiating. Scottie did a great job of laying out ALL the options. Leasing, Purchasing, different promos, etc. He was very transparent about the whys and hows of the deal. We went through all the pros and cons and although I went in a different way than he recommended, he was supportive and grateful for the purchase. We were in there until about 10:30pm. That's 2.5 hours later than they're open. That's a 14.5 hour shift for Scottie. The dedication he had for the sale was great. The other folks were fantastic too. The gentleman More

Donny was great and gave me a good deal on the car. He was able to get me a little more for my trade in to bring the car into my budget. Mike in finance was great and very knowledgeable as well! was able to get me a little more for my trade in to bring the car into my budget. Mike in finance was great and very knowledgeable as well! More

Brandyn L was awesome at helping my mom find the perfect vehicle. He was very genuine and i would recommended him to any of my friends and family. vehicle. He was very genuine and i would recommended him to any of my friends and family. More

My fiancé and I just purchased a Jeep Grand Cherokee this past weekend and we so pleased with our new to us vehicle. The entire process was very easy and smooth. We appreciated all of the help that Michael w past weekend and we so pleased with our new to us vehicle. The entire process was very easy and smooth. We appreciated all of the help that Michael was to us, we went in with an idea of what we wanted but it wasn’t quite what we expected and he showed us the jeep and it was everything that we wanted. Josh was so helpful during the entire financing process. Needless to say we are very happy with the entire process and with everyone who helped us. Thank you! More

Positive Experience I purchased my Kia during the stay at home orders because of COVID-19 so the majority contact with Tom Gorman was via email. Tom was extremely respons I purchased my Kia during the stay at home orders because of COVID-19 so the majority contact with Tom Gorman was via email. Tom was extremely responsive, answering all my inquiries quickly and thoroughly. He is very knowledgeable and very patient. I was convinced that I got the best deal possible. Everyone I worked with at the dealership was so helpful and friendly. More

Great people to work with! Jacob was very professional and was easy to converse with. Hunter was a great help on pairing my phone device and Samantha in finance was fast and helped me understand my differ and was easy to converse with. Hunter was a great help on pairing my phone device and Samantha in finance was fast and helped me understand my different options. More

Mary jo was more than helpful and friendly she listened to what we wanted and helped us all the way, if anyone needs a vehicle I will recommend her highly jo 9 to what we wanted and helped us all the way, if anyone needs a vehicle I will recommend her highly jo 9 More