Jeep Chrysler Dodge RAM of Ontario

My husband and I are an older retired couple that travels around the country sightseeing with our two dogs, our Dodge truck and our travel trailer. We have seen many things and visited many places. This summ around the country sightseeing with our two dogs, our Dodge truck and our travel trailer. We have seen many things and visited many places. This summer we were traveling through southern California and had the unfortunate occurrence of our truck breaking down. My husband was able to identify the part that was needed (a fuel Line). We found that Jeep Chrysler Dodge of Ontario, located in California had the part in stock, so we limped our way there. When we arrived my husband went in and purchased the needed part and was asking about borrowing tools, we were directed to the service manager who to our pleasant surprise went and got one of his technicians and had him replace the part for us. We offered to pay and they would not take anything. I have to say we had heard stories of people breaking down and being taken advantage of because they are travelers, in this case it was the opposite the people at Jeep Chrysler Dodge of Ontario were more than helpful. I can say if we are ever in southern California and need anything for our truck we will stop on and say hello. Thank you again to the Jeep Chrysler Dodge of Ontario team, especially Justin, Brittney and Kirk. More

Jeep, Chrysler Dodge of Ontario I will never purchase Jeep, Chrysler Dodge of Ontario I will never purchase anything, parts or cars from Jeep Chrysler Dodge of Ontario. There has been MANY reasons and Jeep, Chrysler Dodge of Ontario I will never purchase anything, parts or cars from Jeep Chrysler Dodge of Ontario. There has been MANY reasons and today was the back breaker. I was treated like dirt from your service manager. 1. In 2006- My Dodge Durango I took in two weeks before Vacation and your service manager promise 3 days. After the 17th day and allot of phone calls I got the Durango back the night before a family vacation . A rebuilt transfer case. 10 hours later my family went on vacation and two hours after we were on the grapevine with a front drive shaft issue waiting on a tow truck. We had to tow it to Haddad Dodge in Bakersfield. We had plans and couldn't wait so I bought a new 2500 mega cab diesel. So that “so called” fix by Ontario Dodge cost me $35.000 (New Truck) + $695 (Haddad Dodge fixed drive shaft) Plus what I paid Ontario Dodge to fix it in the first place ($$$$$$) 2. Every time I take one of my 3 Chrysler's to your shop I have issues and most of the time I get put to the back of the line or even forgotten. I left keys in the drop off box for an oil change at 5am and at 5pm I went to pick it up and they never checked the drop box. When asked about my truck, the answer was what truck. I said the one I drop off at 5am for an oil change. Their answer was, we forgot to check the drop off box, sorry. 3. After the 2rd time taking my truck to you to get my AC fixed, it always took longer (by days) then I was told and I had to take it back cause your Tech didn't put the Bezel on correctly and the knob to the sterio was blocked. 4. Last night I called and asked about an oil change and the answer was "Ya bring it in the morning and we'll have you out in an hour.” I got there at 7am and Victor is telling me it has to stay all day for an oil change and fuel filter change. 7am to 5pm for an oil change! 5. I have had a broken seat bracket for 2 years. The last few times I came in, I asked to have it fixed and it never gets looked at. You can see the issue how and why it broke from standing outside, but I was told it has to see a tech. I said you can see why and how it broke from right here. I asked if they can order it so I don't have to wait and you could have it ready and he said no. I need my car for work and cannot afford to leave it at a shop that clearly has no clue what they are doing. More

I had a great experience with Jeep Chrysler Dodge of Ontario. The price, customer service and atmosphere were terrific. Thanks for putting me into the Jeep I wanted for a price that fit my budget. I l Ontario. The price, customer service and atmosphere were terrific. Thanks for putting me into the Jeep I wanted for a price that fit my budget. I look forward purchasing my next next jeep from Tony Loomis a few yrs down the line. More

We ended up dealing with Christian Martinez by accident and it was the greatest "accident" to ever happen at a dealer. He never pressured us, spent as much time as needed, answered all of the questions we and it was the greatest "accident" to ever happen at a dealer. He never pressured us, spent as much time as needed, answered all of the questions we had and stuck with us during the process of closing. Several weeks later, we were interested in purchasing another vehicle and shopped around online and spoke to many other dealerships. No one could match the deals that Ontario Dodge posted on their website. Christian was again patient as we took another few weeks to decide on the second vehicle and stuck with us the whole way through. On top of dealing with Christian, the dealership made it simple by showing the bottom line price online, without the issue of "qualifying" for certain discounts. It was for everyone, not just the elite few. More

After purchasing over 12 vehicles in my life I can say without question this was the best and fastest experience I have had. Internet buying is the only way to go. Chuck, their internet sales person, told without question this was the best and fastest experience I have had. Internet buying is the only way to go. Chuck, their internet sales person, told me over the phone he had one chance to sell me a car and he took full advantage of that. No BS, just straight talk. The other dealers were jacking me around even through email and phone calls wanting to negotiate and play games. Chuck had the best deal through edmonds.com based on TMV (true market value) not that MSRP crap. No other dealer came close to that price (TMV) and they got me the color and options I wanted. To make the buying experience even better Doug in Finance got me a great rate and he too was a straight shooter- didn't try to sell me stuff I didn't want or need. If I said no he just moved on to the next item on the checklist without any pressure. Total time spent at dealer was under 45 minutes including a test drive and signing papers. Internet buying through Edmonds.com is the only way to go. You can find out who really wants YOUR business. More