So - I leased a 2023 4xe grand Cherokee - the value of - Tomnafius
So - I leased a 2023 4xe grand Cherokee - the value of which is so low, they won’t even buy it back from me. So I decided I would tell my story to the sales manager Gabriella - said all the right things and was willing to address my concerns and work with me. Fast forward 5 days - nothing. No offer after repeated emails and texts with Eduardo (sales associate). Finally I tell them I am going to Carvana - oh yeah - they sell new Jeeps - with no dealer add ons. I saved over 3500 dollars in fees alone. Never had to negotiate - will or deal and they deliver the new car to me. Oh yeah- no money down. So I tell Gabriella I am purchasing at Carvana and she told she was sorry and that was that. Ok - so they didn’t want to sell me a car. Got it.
4 hours later I get a text from Gio - he apologizes for how I was treated and even took responsibility. Says he wants to make it right. I tell him he is got until 5 pm tonight before I sign my Carvana paperwork. This is the text I get after an hour
“He said he will do that for you. He said he is going to oversee the whole transaction. We have your credit on file but haven’t submitted to anywhere is it okay if he runs it to see if he can get better then the 7% your getting ? He wanted to iron out the deal before running your info. Also he said he will do that Rubicon for you with no adds. He said he is embarrassed for how you have been treated and wants to make it right for you. He let me know too if you did want leather in the future it is something we can get done for you and he will sell it to you for our cost if it’s something later on you would be interested in”
Apparently “he” is the general manager - the guy that can get anything done. They sent me two offers - guess what - fees. Why? Both were based on the reasoning their sister dealership in Ontario “figured in” the add ons.
To bring this all home - I have purchased or leased 5 vehicles from Jeep of Ontario. No issues no problems and sales staff were up fron, honest and sincere. I lease one vehicle from Fontana, and I end up lying 3 $999 payments for things I have no idea what their for. And it was a lease. I was never going to use that stuff. Well - needless to say- after being ignored for 5 days and apparently - according to Gio - the general manager wants to make this right with no fees - rubicon at a good price (45000). In the end this was there deal to me (only because they never sent me a deal on a Rubicon, so wearing me down, I said screw it - what about a Willy’s. they gave me an offer with over $3400 in add-ons and then what the xxxx - $888 in “fees”. What fees cost close to a thousand dollars? Yeah - I not just leaving this review - they led me on for 5 days - always finding the angle to make me pay more. And don’t forget where this all started. They apologize for “dropping the ball” and the “he” or possible the general manger said he will take care of things to make it right - yet I got nothing from them. They led me on and until I would pay those fees. I am going to report them to every agency I can. I have never had a worst experience in my life. Oh yeah - they even knew my wife were teachers in Fontana for over 20 years - live in Fontana as well. But to them - who cares. They need to make there money. Thanks for nothing
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