Jeep Chrysler Dodge RAM of Ontario

Happy Bought a new Dodge Ram 2500 disel Cummings there and would totally go back, we wish to come back and buy a Jeep Rubicon, hopefully soon Bought a new Dodge Ram 2500 disel Cummings there and would totally go back, we wish to come back and buy a Jeep Rubicon, hopefully soon More

They don't care about the customer I leased a 2015 Jeep Grand Cherokee in December of 2015 from this dealer. While the acquisition process was painless (largely thanks to Costco), atte I leased a 2015 Jeep Grand Cherokee in December of 2015 from this dealer. While the acquisition process was painless (largely thanks to Costco), attempts to get service have not been. At the time of acquisition, I was told that schooled service was with out charge and that all one had to do was to call to make an appointment. For over 2 months, I tried to call the service center, the service manager and the GM with no results and no return calls. I tried the website which allegedly permits one to make appointments, however that aspect of the website doesn't work. Finally, my wife got through and was told that "no appointment was necessary" for oil changes, DEF addition or scheduled maintenance. As a medical professional,I work long hours and people depend upon me to be available for emergencies as well as for routine care. Unfortunately, I took my vehicle in for service this morning and was told that the wait for service would be a few hours. WHen I inquired about the possibility of an appointment, I was told that they didn't make appointments. I explained to them that I had already had to add DEF so that the vehicle would start and that I really needed to get back to the hospital. The service advisor stated that he would take it back personally and have it out within an hour--an hour an one half, at most. At an you, I check ed back with them and was told that the car should be done in about 15 minutes or so b/c they just got it up on the rack. Suffice it to say, that several check and over another hour later, they finally pointed me to the cashier (apparently Jeep is not upscale enough to treat customers the way that the German manufacturers do…) telling me that the car would be out front when I returned. A search around the customer parking and 2 trips to the advisor later, the tech pulled the car up to the parking space and told me that I would have to wait for the advisor b/c they had "paperwork" to complete. The advisor was out with another customer and the other advisors refused to help (even though they weren't busy) b/c "my" advisor was there. Needless to say ,this is a horrible way to treat one's customers and I would NOT recommend this dealership to anyone. I do not know if the other Jeep dealers are more professional in their customer service, however if Jeep truly wants to move upmarket and play with the big boys, they are going to have to step up their customer service game and not try to make you feel as if you are imposing upon them for service. In addition, Jeep should be clear that routine maintenance for leased vehicles is NOT included. They want to charge you for what most manufacturers include in the package. GO ELSEWHERE. More

second car we purchased here This is the second car I bought here in the since 2014.. Ahmad was a great help and they service and deals are unbeatable. :They treat us right. This is the second car I bought here in the since 2014.. Ahmad was a great help and they service and deals are unbeatable. :They treat us right. More

professional The courtesies and professional attitudes at jeep, dodge, and fiat of ontario was very helpful especially Mr. Ali. He helped with whatever we needed i The courtesies and professional attitudes at jeep, dodge, and fiat of ontario was very helpful especially Mr. Ali. He helped with whatever we needed in looking and purchasing a vehicle. More

Dodge Recall I always experience the best service from this dealership! Every time I have a service need, the service department employees are always friendly, pr I always experience the best service from this dealership! Every time I have a service need, the service department employees are always friendly, professional and knowledgeable. I would definitely recommend this dealer to everybody I know. More

Customer Oriented We purchased our second vehicle from this dealership, and from the same salesperson. Christian Martinez listened to our concerns, treated us with cour We purchased our second vehicle from this dealership, and from the same salesperson. Christian Martinez listened to our concerns, treated us with courtesy, and was professional in every sense of the word. We knew which vehicle we wanted to test drive, the price we were willing to pay, and feel that our experience was what we had experienced before. The service at this dealership is a cut above. I give it 5 stars out of five. More

Good customer Service & Waiting Area - No Appointment The service was great and they took me in without an appointment. The only issue I have is that I had to go and ask when my car was ready. Waited 3 ho The service was great and they took me in without an appointment. The only issue I have is that I had to go and ask when my car was ready. Waited 3 hours for an oil change and tire rotation. They have a great waiting area, coffee water and tvs to watch. Could of used some snacks such as bagels or some type of snack to eat. They do sell snacks, but outside of that Ontario Jeep is great for service. Will go back and car serviced there in the future. More

Service and recall Great work and continues good service the service agent gave me time that was actually right they did not call and say it needed more work or time to Great work and continues good service the service agent gave me time that was actually right they did not call and say it needed more work or time to repair my truck I was satisfied with the job done More

service! Curt Irving and his staff , go out of his way to provide excellent service. We live 4 hours away and this is the dealer we choose to go to. Curt Irving and his staff , go out of his way to provide excellent service. We live 4 hours away and this is the dealer we choose to go to. More

Dodge Recall Simply put: The best service I have ever experienced from a auto dealership! Each and every time I have a service need, the service department perso Simply put: The best service I have ever experienced from a auto dealership! Each and every time I have a service need, the service department personnel comes thru with flying colors. They are professional, attentive, knowledgeable, and, most importantly, personalable! More