Jeep Chrysler Dodge RAM of Ontario

Dealership add-on balony We have done a lot of business with Ontario Dodge and Romero Mazda/Hyundai over the years and always had a good experience until now. My husband and I We have done a lot of business with Ontario Dodge and Romero Mazda/Hyundai over the years and always had a good experience until now. My husband and I purchased a 2019 Dodge Challenger on 7/25 and we were told there was no way they could "remove" the $999 Vehicle recovery system (GPS tracker) and $999 permaplate from the car since the "first coat" was already applied and it HAD to be included as part of the deal. This was not listed on the window sticker and I know the car had been on the lot since October 2018 so they were anxious to sell it and lucky for us it had all the features we wanted. We had a totaled out car accident with our 2017 Dodge Challenger and were needing to purchase a replacement that night so we were under great pressure and very relucantly and under duress agreed to the dealer add ons so we could close the deal and go home. I am not happy we paid for these addtional items and now feel even more swindeled knowing the items were not actually pre-installed and we were lied to in order for the dealership to recoup some losses. Since we were not given any details about the Permaplate and Star shield vehicle recovery I wanted to know for sure they were installed and understand exactly what was included. After calling the sales rep to inquire he had someone set up an appointment to have the 2nd permaplate coat applied and said they needed the car for the entire day, which we did on August 5th. Recently I tried to use the warranty for hard water spots on our brand new car and was told the warranty was not registered and it was now past the 30 days the dealership had to send them the money. I would think with this level of paint protection there would not be water stains on the car that have remained despite taking it for a detailed hand wash so I can't even say for sure they put the permaplate on the car and maybe just pocketed our money. Fortunately I have a contract showing what we paid the dealer and will contiue to followup and have opened a claim with Permaplate. I had also called Starshield to find out how to activate the GPS tracking and they told us it was not registered and we need to contact the dealership. When they "applied" the 2nd permaplate on August 5th (or so they say) I asked about the GPS and they said the tracking device in the car was not functioning so they changed it out with another one. Sounds to me like they got caught charging for items that were not actually installed that we paid for in good faith when we drove off the lot. I have searched online and asked others about these two add ons and no one knows much about them so I am doubting they make EVERYONE pay for them on all the vehicles they sell and that their hands were tied as we were told. I am VERY disappointed in Ontario Dodge. I also had an issue with the passenger seatbelt randomly severly retracting with slight seat movements when driving normally. The service department said this was a correct function of the car and did not seem to understand the severity of the issue. The only way to release it was to unbuckle the belt and let it retract fully and try again. I found a work around to remove the seatbelt from the seatbelt guide on the seat itself but the angle may not be in the safest position. The service department never followed up with replacing it as promised and basically discounted my concern. Our 2017 did not have this issue so I doubt it is normal operation and I am assuming there is a problem somewhere with the mechinsm in the door. More

Great service . Customer since 2012. Brittney has been my service advisor from the start. Great attitude and will go the extra steps to make sure that I'm satisfied w Customer since 2012. Brittney has been my service advisor from the start. Great attitude and will go the extra steps to make sure that I'm satisfied with all service and repairs needed. Service department is busy... But to me this means they do great work.. More

Always professional and honest in evaluation of services req Been primary service organization for my chrysler products. Always professional in approach and true to word. Servive advisor Carl Mills has been taki Been primary service organization for my chrysler products. Always professional in approach and true to word. Servive advisor Carl Mills has been taking care of me for years and he is a major reason for my going to this service center. More

Poor service dept. Pulled in for a simple oil change. 4 hour wait. Service dept has been declining over the past few years. Seems like their volume is increasing and sta Pulled in for a simple oil change. 4 hour wait. Service dept has been declining over the past few years. Seems like their volume is increasing and staff is decreasing. Don't even go in at night because all you here is the guy that does that only works during the day. More

Service I brought my Jeep for recall issues the experience from the beginning to the end was great. Amazing customer service, the provided a rental car I was I brought my Jeep for recall issues the experience from the beginning to the end was great. Amazing customer service, the provided a rental car I was told they needed the car for 3 days and was ready in 2. Very busy place but they take care of you properly. Return and Satisfy customer yes. Thank you. More

Great service prompt and well done, Dan helped me again, amazing customer service, the arranged a rental car, service completed way ahead of time. I will be back for service in the fut Dan helped me again, amazing customer service, the arranged a rental car, service completed way ahead of time. I will be back for service in the future. More

Maintenance Came in for oil change, service is great, All employees that I dealt with were very polite. Service department is very business it only took approx 1 Came in for oil change, service is great, All employees that I dealt with were very polite. Service department is very business it only took approx 1hr 30 mins for there all point inspection and oil change. Will continue to go back for further services. clean lounge and waiting area. More

Ram 1500 service I made an appointment for a check engine light on my ram for monday and they even gave me a rental car at 2 $per day through enterprise, my truck was I made an appointment for a check engine light on my ram for monday and they even gave me a rental car at 2 $per day through enterprise, my truck was ready the next day!Also Carl Crocker was really great and informative on the whole process and as well as the codes/problem with the truck . Will definitely be going to take my mopars here again. More

Estimated 2 days work, Kept it 4 days and didn't complete it I had an appointment. The drop off still took an hour for them to receive my vehicle. I brought it in for a campaign/recall and also a follow up from I had an appointment. The drop off still took an hour for them to receive my vehicle. I brought it in for a campaign/recall and also a follow up from a campaign/recall that they performed before. They estimated 2 days to complete the service. I called several times to ask for status. Communication was a challenge. I kept getting answering machines or other service folks, and not the one assigned to me. They were not familiar with my vehicle so couldn't provide status. On the afternoon of the 4th day I was told that only one item would be completed 2 others would not and I would have to bring it back in the future. I needed my vehicle on the morning of the 5th day so couldn't leave it any longer. I was given excuses like "we service over 200 vehicles per day here". "you are 10th in line today (on the 3rd day)". my previous experience with this dealership was equally disappointing. More

leaking power steering pump I took my older truck in to replace the leaking power steering pump. they kept my truck to order new power steering lines, not the pump. When I got I took my older truck in to replace the leaking power steering pump. they kept my truck to order new power steering lines, not the pump. When I got it back the lines were full of air and the truck was hard to steer. I notified them of the situation and they said it would take time for the air to leave the lines. Meanwhile, I kept putting in more power steering fluid. it still leaked. I took it back and said it still leaks check the pump and after keeping the truck all day they said it didn't leak. I took it back a third time and the same thing, they said it didn't leak. I told them it did leak and my driveway could prove it. they parked the truck in front and told me to come back the next day. When I came back the truck was still in the same place and they said it didn't leak. ENOUGH! I took it to a real mechanic and he replaced the pump and it doesn't leak. I had also asked them to check the glow plugs because it was hard to start. They did nothing about it. All I got was a runaround. Never again! More