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Jeep Chrysler Dodge RAM of Ontario

Ontario, CA

4.6
463 Reviews

1202 Auto Center Dr

Ontario, CA

91761

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Showing 463 reviews

September 22, 2022

Service was great. People were friendly and helpful. Brought my truck in for it's first service and they did a great job. More

by zuroff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Goodermont
Sep 23, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

We enjoy hearing that our team is working hard and our guests are leaving with a smile on their face. We look forward to serving you again! Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com

September 09, 2022

The quality of service was spectacular the level of professionalism was excellent and I will mention the name of the person who assisted me Ryan Welllock was the person who assisted me was in communica More

by Ibanezken
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan wellock in service
Sep 12, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

We want nothing but the best for our customers and we're so happy you had such a great experience with Ryan! Can't wait to see you again! Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com

August 06, 2022

My Sales person Freddy A again delivered as promised. The new Ram TRX i ordered from Freddy A (my 4th vehichle with Ontario and Freddy) was delivered as promised. Finance was quick and professional. See More

by Leon P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Arvayo
Aug 08, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

Hi Leon, we are happy that Freddy worked hard to get you into a new RAM! We look forward to working with you again! Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com

April 17, 2022

We just recently got a jeep Sahara from this guys and Leo the sales guy and his supervisor made promises and never delivered specially a promise that they made to my 12 year old son related to our car buying More

by ricardogbcancan
Recommend Dealer
No
Employees Worked With
Leo, supervisor
Apr 21, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

Ricardo, I am so disappointed to hear of such a massive miscommunication. The team and I have been trying to reach you in order to resolve this as quickly as possible. Please contact me at your earliest convenience. Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com

March 01, 2022

Stay away from this dealership! ! Brought my car in for an 11:30 “appointment” and waited in the service line for an hour. I scheduled the appointment to have mud flaps installed, w More

by katerina
Customer Service
Recommend Dealer
No
Employees Worked With
Service manager
Mar 01, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

Katerina, We understand your time is valuable and it was never our intention to waste it. We appreciate you bringing this to our attention, as we must do a better job of communicating to our customers about the amount of time it will take to complete services on their vehicle. Should you like to discuss your recent visit in any further detail, please contact me. I'm here to help. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com

Mar 01, 2022 -

katerina responded

Thanks Kirk. I don’t think there’s much you can do about it now as the damage has already been done. As a working mother with a toddler at home and another on the way my time is, indeed, quite valuable. The service I was seeking (as stated above) was mud flap installation and it is obscene that such a simple service would entail my having to leave my car there overnight. Especially since I was given an “appointment”. Re-classifying an appointment as a “drop-off time” is a new one. Good luck with that. And, as I read through others’ reviews, I’m not alone in my frustration. Kind words in response to a negative review are, unfortunately, not an excuse for poor service. I have been robbed of my time and am left feeling angered and discouraged by the experience. I have posted my review as a warning to others, as I suspect my words will be falling on deaf ears. This was exemplified by the smug and insincere “apology” I received yesterday from your colleague who purported himself to be the service manager - “Dave” I believe was his name.

February 25, 2022

Lucky to get 1 Star. They DO NOT deserve it. 8 to 10 days for turn around for service on a RAM is not acceptable!! Service Manager Dale is rude, and lied about the ser More

by Bumblebee2
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brittney, Dale
Feb 25, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

Thank you for taking the time to share your concerns. Transparency is very important and we can do a better job of providing an accurate timeline of when customers can expect to have their vehicle service completed. We'll be using your experience as a learning opportunity and should you like to discuss anything further, please feel free to contact me. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com

Feb 25, 2022 -

Bumblebee2 responded

Kirk, thanks for reaching out. I still don't understand why its taking so long to do the repair when I was told it be done in a week. Its been over 10 days and still counting. If you know what the issue is at the time of the write up, all parts should have been ordered right away. Do not wait until 10 days later to try to get the part in from another dealership. Poor planning, communication and transparency is NOT good bisiness practice.

Feb 25, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

I apologize for the issues that have occurred with your visit to our dealership service department. I will be more than happy to look in to the entire situation if you could please provide me with either the name associated with your vehicle or the phone number. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com

January 20, 2022

Very good service and helpful staff .Reggie was very helpful informative glad to work with him More

by Skulwinder721
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Arvayo, Russel Folden, Brandon Goodermont, Jason Keene, Oscar Arreola, Victor Reyes, Jake Hoban
Jan 21, 2022 -

Jeep Chrysler Dodge RAM of Ontario responded

We are so happy that Reggie was able to take care of all of your needs and we're proud to have him on our team. Can't wait to see you again! Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com

December 16, 2021

I have found the Ontario Jeep team to be welcoming, helpful & extremely accommodating. I have taken my jeep in 5 times now and no complaints! Highly recommend! More

by michelle.king17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Dec 20, 2021 -

Jeep Chrysler Dodge RAM of Ontario responded

We are so happy that you always have a 5-star service visit whenever you stop by! Thank you for choosing us here and please never hesitate to let us know if there is anything else we can do for you! Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com

November 29, 2021

Service manager Dale and customer relationship manager Mirasol are so useless I took my car in to have work done I have an extended warranty Dale was so rude every time he talk to me on the phone he talk More

by valery19422
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dale service manager
Dec 03, 2021 -

Jeep Chrysler Dodge RAM of Ontario responded

Valery, We're disappointed that you've been dissatisfied with your recent experience and we have not met your expectations. We value your feedback and should you like to discuss any of these issues in further detail, please contact me. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com

October 18, 2021

Christian’s easy communication over text, sent fast pictures of car, and knowledge about my car made the sale easy. I never felt like I was being played or salesed. He was happy to work for me. Will de More

by tylene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian and Leo
Oct 19, 2021 -

Jeep Chrysler Dodge RAM of Ontario responded

Christian is a superstar and it's no surprise that he took such great care of you! Thank you for taking the time to let us know how we're doing and we hope to see you again! Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com

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