Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jeep Chrysler Dodge RAM of Ontario
Ontario, CA
482 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 482 reviews
April 25, 2025
Absolutely unacceptable warranty service at Jeep, Chrysler, Dodge, RAM, FIAT of Ontario for my brand-new RAM 3500 that’s only 4 months old with less than 1,000 miles on it. Avoid this place if you Chrysler, Dodge, RAM, FIAT of Ontario for my brand-new RAM 3500 that’s only 4 months old with less than 1,000 miles on it. Avoid this place if you expect real service, real communication, or any level of competence. I emailed the assistant service manager, service manager, and director on April 16, 2025, regarding unresolved issues—and here we are nine days later, with no reply, no phone call, no accountability. I’ve repeatedly asked for information on the factory specs for the airlift suspension system, which currently causes the truck to sit unevenly from left to right in the rear by anywhere from a ¼ inch to as much as 1 inch—even on level ground with the bed empty. I’ve also received no answers regarding how much the rear suspension should drop when the bed lowering function is activated. I’ve read the owner’s manual, gone through RAM’s official tutorials, and searched all available documentation—none of these sources mention the specs I’m asking for. That’s why I brought these questions to the dealership—and I’m still getting nothing. In addition, this truck has already been in twice for a glitching rearview camera mirror. Both times, I was told a “system relearn” was performed, but the issue still persists—nothing is fixed. I picked the truck up on April 8, and as of April 25, I’ve heard nothing back despite multiple follow-ups. I called on April 11 and was told Brittney was waiting on the shop foreman. It’s now April 25 – still nothing. This is a $90,000 truck, and the lack of communication is not just disappointing—it’s unacceptable. While their service might be decent if you’re paying out of pocket, any service tied to warranty coverage has been nothing but a frustrating and time-consuming experience. The sense of urgency and professionalism seems to vanish the moment it’s not a direct sale. To add insult to injury, they told me the truck would be washed when I picked it up. I show up—it’s filthy. The advisor shrugs it off. Do your job! If RAM Ontario doesn’t have the knowledge or ability to resolve these issues, just admit it. I’d rather stop wasting my time and go straight to RAM corporate or another dealership with actual professionals. Bottom line: avoid this place if you expect real service, real communication, or any level of competence. —Kyle More
by Kyle
Employees Worked With
Brittany, Tawny, Kirk
March 17, 2025
It seems that everyone in every department is friendly and helpful. There are closer Ram dealerships to my home,, but I drive extra miles to use this dealership. and helpful. There are closer Ram dealerships to my home,, but I drive extra miles to use this dealership. More
by dhcoveyart
Employees Worked With
Tanner.
February 28, 2025
Service department is great! Took my Nitro in for a recall service- they had it finished within hours. Took my Nitro in for a recall service- they had it finished within hours. More
by wilstymeier
Employees Worked With
Freddy Arvayo, Russel Folden, Brandon Goodermont, Jason Keene, Oscar Arreola, Victor Reyes, Jake Hoban
February 26, 2025
Very quick and pleasant service. Service manager very knowledgeable. Will recommend to friends and family Service manager very knowledgeable. Will recommend to friends and family More
by Aharos01
Employees Worked With
Freddy Arvayo, Russel Folden, Brandon Goodermont, Jason Keene, Oscar Arreola, Victor Reyes, Jake Hoban
February 08, 2025
The check in process is my only complaint. What’s the point of pre-check or appointments if anyone can just drive up and get checked in randomly. 2 vehicles got checked in that arrived after I What’s the point of pre-check or appointments if anyone can just drive up and get checked in randomly. 2 vehicles got checked in that arrived after I did. More
by Kenzer
Employees Worked With
Chris
