Janesville Kia

service staff is always friendly and helpful. they keep me informed during my entire visit. they keep me informed during my entire visit. More

Overall a good experience. Randy was our salesman. He was easy to work with. Xxxx Randy was our salesman. He was easy to work with. Xxxx More

Great service. Fixed the problem the first time. They have always been good to deal with!! Fixed the problem the first time. They have always been good to deal with!! More

Sent multiple emails to get basic information and 5 different people could not hold a conversation and help me. So I went there and the salesman was ok but as he was talking with financing he could nev different people could not hold a conversation and help me. So I went there and the salesman was ok but as he was talking with financing he could never tell me the interest rate and even after I got into financing it took awhile for that guy to tell me. As we go to leave the sales representative walked us out and I noticed a ding in the door and he said they would contact us to come back and get it fixed. We'll 5 weeks later and haven't heard a word from them and have left 2 messages. Last 3 vehicles were a way experience. More

Got me right in within a come if days and were very helpful. & Did my oil change too! helpful. & Did my oil change too! More

Great and fast service. Always able to get me in when needed and repairs are always done quick and correctly every time Always able to get me in when needed and repairs are always done quick and correctly every time More

Went in for muffler and a tire and I looked for my car in the service shop area and didn't see it and more than 2 hours later, I was informed that they had to take my car directly to a muffler shop because t the service shop area and didn't see it and more than 2 hours later, I was informed that they had to take my car directly to a muffler shop because they didn't have the correct tool for it and wasn't informed this information until after they took my car there which I didn't think was right, but in the end they did give me a coupon for an oil change. I am not happy with Janesville Kia, because no one reached out after I bought the vehicle to see how I was doing and if I had any questions which I did and have contacted the person several times regarding the paperwork that was done and never heard anything back. Not really goo customer service when no one return calls. More

Friendly and competent service staff. They finished work on time within budget. The facility is clean and well equipped. They finished work on time within budget. The facility is clean and well equipped. More

I was told it would be an hour and a half which was fine but after I went for a 3 mile walk and came back after an hour my car had not even moved from where it was checked in at. So I asked about it and the but after I went for a 3 mile walk and came back after an hour my car had not even moved from where it was checked in at. So I asked about it and then they got it in right away and was done in 40 minutes More

Great staff, very friendly and walks you through step by step what was needed of done to your vehicle. step what was needed of done to your vehicle. More