Janesville Kia

Once again, Janesville Kia delivers. I continue to travel to Janesville from Rockford, IL, despite us having our own Kia dealership here. Nathan was persistent in reaching out to me, and I continue to travel to Janesville from Rockford, IL, despite us having our own Kia dealership here. Nathan was persistent in reaching out to me, and showed me the vehicle that I ended up leaving with, upon my (early) arrival to my appointment. I had mentioned that I worked with Mark Vasquez when my wife purchased her vehicle last year, and they were able to have him handle my financing. I can't say enough about Mark. He makes his clients feel comfortable, explains everything thoroughly, and really works hard to provide his customers with top notch service. I couldn't be happier with what I received, the car and the customer service. Janesville Kia never ceases to impress. They'll continue to get my business. For those of you looking, I couldn't recommend Mark Vasquez enough, and Nathan was a great salesman. I didn't have any run-ins with the service department that day; however, they're always pleasant and courteous. Great dealership! More

Will never do business with this dealer again. Sold a lemon and new they were sell us a car in need of engine repairs Sold a lemon and new they were sell us a car in need of engine repairs More

Everybody was nice and helpful. The service was nice too. Dave and Omar where really nice. The service was nice too. Dave and Omar where really nice. More

Janesville Kia is much further from my home than another Kia dealer and service center. I go to Janesville Kia because of the level of professionalism and quality. Kia dealer and service center. I go to Janesville Kia because of the level of professionalism and quality. More

They did my oil change tire rotation and took care of my last recall within a 1 hour. Also they gave me a discount on the oil change which was much appreciated last recall within a 1 hour. Also they gave me a discount on the oil change which was much appreciated More

Everyone worked with us to come to a final price that was acceptable to both of us for the new vehicle cash price. acceptable to both of us for the new vehicle cash price. More

Car repaired as requested, finished early, no complaints with that or the customer service aspect. with that or the customer service aspect. More

Edgar, the service writer is knowledgeable and is happy to provide answers to any questions you may have regarding your vehicle service. The technicians are also thorough in keeping my car taken care of. to provide answers to any questions you may have regarding your vehicle service. The technicians are also thorough in keeping my car taken care of. More

No follow up for days after having photos sent to an outside Kia rep to verify if it was covered by my extended warranty. I was then told that even though a part fell off of my 2023 Sportage, it was not outside Kia rep to verify if it was covered by my extended warranty. I was then told that even though a part fell off of my 2023 Sportage, it was not covered. Also, if you buy a new sportage do not take it through a car wash because it will ruin some of the trim and that is also not covered. I’m honestly not sure what is covered. I was in LOVE with my car, but I will never buy a Kia again after this experience. More

I was so impressed with the service I received, especially from Mark. He went out of his way to provide a service for me that would've been quite expensive, but got it covered under my warranty. especially from Mark. He went out of his way to provide a service for me that would've been quite expensive, but got it covered under my warranty. More