Janesville Kia

I didn't appreciate the add on charges, particularly the 400 anti theft charge. Ridiculous. I was livid when I saw it and made it very clear I wouldn't pay it. The salesperson also misrepresented some fact 400 anti theft charge. Ridiculous. I was livid when I saw it and made it very clear I wouldn't pay it. The salesperson also misrepresented some facts on another make of vehicle I was interested in, I'm guessing so I'd purchase one particular vehicle. I contacted my salesperson less than 24 hours after the sale to ask for a users manual, it was not in the car. There are many features and bells and whistles where a user manual would be great to have. He never responded to me. I guess once the sale was made, he didn't care. Picture the stereotype of a car salesman - that was the salesman I had as well as the Sales Manager. Annoying as xxxx. I will never go back to this dealership. More

The worst customer service I have ever had, all about themselves. Kia is not a place a person wants to buy a car themselves. Kia is not a place a person wants to buy a car More

Easy to set up and drop off car for appointments convenient online option to make appointments convenient online option to make appointments More

Nice dealership with lots of cars/ trucks to select from. Something for everyone....waiting room very nice and comfy fir service qppts Something for everyone....waiting room very nice and comfy fir service qppts More

Quick service, in and out in a few hours. Lovely lobby to wait in doesn't hurt. Lovely lobby to wait in doesn't hurt. More

I’m never disappointed when I bring my car to Kia Janesville. I live in Rockford, Illinois and take the 40 minute drive because of the friendly service and the genuine care they show for my car. And Janesville. I live in Rockford, Illinois and take the 40 minute drive because of the friendly service and the genuine care they show for my car. And the complimentary car wash is the cherry on top. This boat I was greeted by Emily and she was absolutely wonderful. More

They really helped me get a good car for a nice price and understood my needs and situation! Would recommend!!! understood my needs and situation! Would recommend!!! More

The process was fast once the decision was made to purchase a specific car. Got me in and out in a pretty decent time. Some sales people were more knowledgeable than others, but that's expected. Clean purchase a specific car. Got me in and out in a pretty decent time. Some sales people were more knowledgeable than others, but that's expected. Clean, bright facility. More

I told them I was preapproved for a loan at Summit Credit Union at 8% interest rate. I stated this several times. Since they worked with Summit I thought it would be fine to handle things at the dealershi Union at 8% interest rate. I stated this several times. Since they worked with Summit I thought it would be fine to handle things at the dealership. Summit had also told me I could handle things at the dealership if they were a company that used Summit. When I got back to the finance office they had set me up with Landmark at 10.5% interest. They had also applied at UW Credit Union and Advia. Imagine my surprise when I got notices in the mail from Lenders I would never use and one I had never heard of. I believe my credit rating was damaged. I wish I had never walked into that dealership. I am looking into the legality of what was done to me. At the very least I consider their behavior lacking in good faith, unethical and down right shady. I did get my loan with Summit. More

Very cooperative, low pressure negotiation. Financing was one of the smoothest I've experienced. Thanks Financing was one of the smoothest I've experienced. Thanks More