Janesville Kia

The installation of my free anti theft device was fine. I give this dealership a LOW RATING because their salesman lied to me when I bought my 2019 Soul from them. He said it was not easily stolen like the I give this dealership a LOW RATING because their salesman lied to me when I bought my 2019 Soul from them. He said it was not easily stolen like the earlier models; however, my car was stolen mere months after purchase. When I communicated with the dealership via registered mail, they ignored me completely, and ignored my husband’s complaint as well. More

My Kia van broke down and I contacted the Kia dealership closest to me and was told that it would be 1.5-2 weeks until they could even look at it. I called Janesville Kia and they said not only could they g closest to me and was told that it would be 1.5-2 weeks until they could even look at it. I called Janesville Kia and they said not only could they get it in that day, but most likely it would be fixed that day as well. They were right. I was impressed with their service, communication and professionalism. I will gladly drive the extra 30 minutes for all of that! More

Gabby was a fantastic sales person! The sales manager was very personable. Finance was a breeze. Overall great experience. The sales manager was very personable. Finance was a breeze. Overall great experience. More

Very boring waiting area. No snacks. Only coffee and tea. I scheduled 2 recalls about 3 weeks out. At the dealer they told me “we MIGHT have the parts to complete it”. Tur No snacks. Only coffee and tea. I scheduled 2 recalls about 3 weeks out. At the dealer they told me “we MIGHT have the parts to complete it”. Turns out they did have the parts in stock. Isn’t that something to figure out prior to me getting there? More

They are very good to me and they take care of their customers And I am very happy with the service I get with them customers And I am very happy with the service I get with them More

Sales rep and manager were nice but lied about vehicle features and services. I bought the vehicle with the understanding that it would have remote start as well as Kia Connect services and it did not. Fo features and services. I bought the vehicle with the understanding that it would have remote start as well as Kia Connect services and it did not. Found out after the purchase and could do nothing about it. Horrible. I would not recommend. More

Called ahead to speak with a salesman about the price of a Sportage. Was told the price didn't include tax, title or document fees and settled on a price. I was good with that and asked if there was any mo a Sportage. Was told the price didn't include tax, title or document fees and settled on a price. I was good with that and asked if there was any more surprise "fees" if i was to purchase the vehicle and was told no. We drove 4 hours from Illinois to purchase the vehicle with cash. When we got there, they added a $900 " inspection fee" to the total price of the car. We were told they couldn't remove the fee. I asked the salesman about the previous phone conversation about "extra fees", and he said he couldn't do anything about it, nor could the manager. I feel they knew we drove 4 hours to purchase the car and would pay the extra fee. We did buy the car, but will never purchase from this dealership, nor would recommend. More

Brought in my Kia to get a recall serviced and from the moment I walked in, Edgar was the perfect gentleman. He opened the door, started the check in process and had the service dept begin my recall proces moment I walked in, Edgar was the perfect gentleman. He opened the door, started the check in process and had the service dept begin my recall process. He was kind, thorough and professional. I even had the option to receive a ride and pick up. He is definitely the one I like to see at Kia when I have to take my car in. A previous time, he also helped me with a tire. The service dept was quick, efficient and kind. More

Service was great. Got my vehicle finished in a timely manner and let me know about upcoming maintenance. Even went above and beyond and cleaned it after they were fini Got my vehicle finished in a timely manner and let me know about upcoming maintenance. Even went above and beyond and cleaned it after they were finished with the recall service More

These ladies and guys are awesome! They are constantly pleasing and make my worries sway away! They are constantly pleasing and make my worries sway away! More