Janesville Kia

Service was great. They always treat me well. Took a little longer than expected, but they were extremely busy and communicated this up front. While waiting, howev They always treat me well. Took a little longer than expected, but they were extremely busy and communicated this up front. While waiting, however, I witnessed a sales/finance person encounter with a customer that was returning a vehicle. They treated this customer with complete disrespect. They had them signing paperwork and having a discussion in an open forum for all to hear. Didn't bother to take them back to an office. The female representative of the dealership was blatantly rude. That person earns 0 stars! The likelihood of me purchasing another vehicle from this dealership has been severely diminished! More

Dave was great to work with. Finance department was a nightmare. Charged for services we explicitly declined. Finance department was a nightmare. Charged for services we explicitly declined. More

Our sales person Dave was great to work with. Everything else has been a mess. We declined the auto armor package. They proceeded to put it on our vehicle. They said we wouldn’t be charged for it Everything else has been a mess. We declined the auto armor package. They proceeded to put it on our vehicle. They said we wouldn’t be charged for it. Fine. We get our itemized summary of what we were charged and it’s over $1361. If I hadn’t checked the statement, we would be overcharged. Terrible business practice. More

Awesome service and scheduling. Got me in on the same day I called. Car was done on time. Got me in on the same day I called. Car was done on time. More

Great customer service in the repair shop. Emily was very professional, yet friendly. She did a great job explaining things. Emily was very professional, yet friendly. She did a great job explaining things. More

The customer service was great and the pricing was very decent. I’d come back again! decent. I’d come back again! More

Emily was very nice and personable. Communicated very well and effectively, her professionalism was much appreciated Communicated very well and effectively, her professionalism was much appreciated More

Gabby was great to work with. So glad as Jesse. It all went nicely. They were both so helpful and wonderful to work with. So glad as Jesse. It all went nicely. They were both so helpful and wonderful to work with. More

I stopped at this dealership to look at a 2019 Toyota RAV4 hybrid that was advertised for $26.5k. The window sticker said it was $30.5k, so I spoke to a salesperson and he said the online price of $26.5k RAV4 hybrid that was advertised for $26.5k. The window sticker said it was $30.5k, so I spoke to a salesperson and he said the online price of $26.5k is the correct one. Last Friday my fiancé and stopped in and spoke with Dave Morris. We drove the vehicle, sat down to discuss price, and he came back with the total including tax/title/license that was over $32k. While we know $2k of that was tax/title/license, the other $4k were add-ons, basically their "Tru-Coat" (reference Fargo), wheel locks, etc. They were hard-set on this additional 4k and we walked. They called us after we left and offered a $500 "discount". We were ready to buy with cash, went elsewhere and completed a purchase for the price that was listed online. The salesperson was friendly but the xx of the online pricing, a salesperson verifying that was the price, then the add-ons that you were forced to buy (for $4k MORE) is VERY deceptive.. More

Everything went very smooth and in a timely manner. I was very impressed how everything was handled. I was very impressed how everything was handled. More