Janesville Kia

All work was completed as promised and within the time I was told. Everyone at Janesville Kia is very professional and friendly. Even though the sales staff knows I am only there for service they are still was told. Everyone at Janesville Kia is very professional and friendly. Even though the sales staff knows I am only there for service they are still happy to answer questions about the vehicles in the showroom. And there is always plenty of hot coffee. More

Good price advertised online. Would not give me final pricing even after credit check until I drove down in person. The car I was interested in had sold and they didn’t inform me Would not give me final pricing even after credit check until I drove down in person. The car I was interested in had sold and they didn’t inform me of this until I was at the dealership. The other two that I had inquired about by email were not ready to be test driven (electric vehicles not charged or buried on the sales floor). The salesperson I worked with by email was sick the day I went in, but he made an appearance later that day around the time of sale. Make sure if you lease that you know the number of miles allowed on your lease. I had requested numbers for 15,000 miles per year, but was quoted for 10,000 miles per year at the time they finally gave me numbers. Bottom line, know what you want when you go in and check everything off before you sign. If you are looking at an EV, work with Dave. He is awesome and knows the electric vehicles. He set all of my tech up and answered my questions. He deserves a raise! More

Gabby was a great young salesperson and was very kind and helpful when taking care of us at the dealership! Gabby deserves a raise! helpful when taking care of us at the dealership! Gabby deserves a raise! More

The service advisor was great with her communication and taking notes on the issues with my vehicle. The issue was with the technician staff. Not only did we have to make two appointments for the same issue taking notes on the issues with my vehicle. The issue was with the technician staff. Not only did we have to make two appointments for the same issue. The technician that took my vehicle for a test drive really didn't take it for a full drive. When I came to pick up the vehicle, I had the technician drive with me to show him the problem. He then acknowledged the issue that was stated at the beginning, he then asked if I wanted to keep my vehicle there another day to take a look at it. This is very aggravating, not only have I had my vehicle there now twice and kept over night, I will again have to do this for a third time. More

I reached out to Janesville Kia through their website to inquire about their policy in regards to test driving a car without a salesperson. Dave's response completely ignored my question and dove into sales inquire about their policy in regards to test driving a car without a salesperson. Dave's response completely ignored my question and dove into sales. His dismissive tone was off-putting. When I clarified my query, his response lacked courtesy and helpfulness. When I visited the dealership, Kia's sales approach fell short, with inflated numbers and hidden fees. I had a much better experience across the street at Nissan. Everything from the way they answered my message with courtesy to a more transparent sales approach. Dave really needs to work on his customer service skills. Dave, that really sucked. Replying to an email with “No… so you were just interested in our test drive policy? Not good at all. I would not want to work with you. More

Fast service, excellent customer service . The communication was great! Check in great. Picking up was great. The communication was great! Check in great. Picking up was great. More

Professional, friendly and prompt service explained all maintenance required for my vehicle will recommend in the future maintenance required for my vehicle will recommend in the future More

Great job like the fact that they were able to take me to my mom‘s house and wait for my car to be done my mom‘s house and wait for my car to be done More

Everyone is pleasant and ready to help. The noob was done well and in less time than quoted. The noob was done well and in less time than quoted. More

Trevor was excellent to work with and went out of his way. A+ experience and would highly recommend. The rest of the staff was great. Would buy from again! way. A+ experience and would highly recommend. The rest of the staff was great. Would buy from again! More