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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
902 Reviews

902 Reviews of James Wood Motors, Inc. - Service Center

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January 18, 2024

Service was great Zack was very helpful. They got me in and out with no delays More

by yronnie481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 16, 2024

I always get great service when I get my oil changed working with Bryan. I appreciate him. More

by jshensley85
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRYAN IN SERVICE DEPT.
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Jan 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for the great feedback! We're very happy that Bryan was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 14, 2024

James Woods is a down home country type of dealership, I deal with our salesman Clayton Estes, a very knowledgeable, professional, kind person. I will recommend anyone to this dealership. More

by kramsanrab61459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I loved reading this review! Happy customers are our aim, and it appears Clayton really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 14, 2024

Zach did a great job of letting me know what was going on and taking care of the issue More

by DELUNA1808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your fantastic review was awesome to read! I am happy Zach provided you with pressure-free, efficient, and well-informed customer service. Please let me know if there is anything else that I can assist you with. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 14, 2024

James Woods means great service from nice people. Very helpful and knowledgeable. They help you decide what is best for you and your vehicle. Running your car through the car wash is one of those More

by turbanek85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 13, 2024

They did an amazing job getting my car to look good as new! Very happy with the service. More

by DANELLE.TOUPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, body shop
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Jan 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Danelle. Please don't hesitate to call if I can help with anything at all. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 13, 2024

Always get the job done quickly and professionally. Able to get my appointments setup with no long waiting. More

by BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 13, 2024

Shawn always helps us with our vehicle maintenance. He is always honest, kind, and willing to help with any situation. Will continue to use Shawn and James Wood to service my vehicles. More

by SARAHGRASS44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Hooe
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Jan 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Shawn was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 12, 2024

Handled my oil change in a timely manner,replaced my cabin filter and my wiper blades More

by cfrench230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I cannot thank you enough for this glowing review of our service center! I know how valuable your time is and I aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

January 11, 2024

The work was completed ok, but the service dept did not call me when the parts were available. I only received a postcard. More

by STEWART.PIERCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I greatly appreciate you providing such honest feedback, Stewart. Your comments will be reviewed with our team, and I encourage you to give me a call to discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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