Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
James Wood AutoPark - Service Center
Denton, TX
2,562 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,562 Reviews of James Wood AutoPark - Service Center
Sort by
November 25, 2024
My 2024 Silverado started having transmission problems the day after my software update. 3 different times it wouldn't shift into reverse. Also, it showed reduced acceleration, or something similar to tha the day after my software update. 3 different times it wouldn't shift into reverse. Also, it showed reduced acceleration, or something similar to that. I called the dealership last Saturday and spoke to Tim Wilkins. Tim told me I could bring the truck in, but it would be 2 weeks before a technician could look at it. I bought this vehicle because my previous truck was getting old and I didn't want to start having problems with it. I don't have an extra vehicle, so I guess I'll keep driving it and hope it doesn't do further damage or leave me stranded somewhere. Totally unacceptable. More
by rguditis5
Verified CustomerEmployees Worked With
November 25, 2024
Service was great, 5 recalls were done on my truck. However, the $45.00 detail/wash was terrible. They missed entire sections in the middle of the hood and the roof. However, the $45.00 detail/wash was terrible. They missed entire sections in the middle of the hood and the roof. More
by shoodjh
Employees Worked With
November 24, 2024
Great Sevice from Jarret A. I called him with an issue and cover t with my vehicle. We narrowed it down to identify the problem with an appointment and resolution the next day I called him with an issue and cover t with my vehicle. We narrowed it down to identify the problem with an appointment and resolution the next day. Thank you More
by TLSMITH_III
Employees Worked With
November 24, 2024
Rachel was extremely helpful and communicative. She even pointed out something that would need help in the future. She even pointed out something that would need help in the future. More
by treangenhannah
Employees Worked With
November 24, 2024
Samantha and James Wood service took exceptional care of me during my visit for an oil change, tire rotation and (as it turned out) a serpentine belt replacement. me during my visit for an oil change, tire rotation and (as it turned out) a serpentine belt replacement. More
by JOEW418
Employees Worked With
November 24, 2024
Only dealer I have worked with in 11 years. Jarrett Abel is my go to person. Jarrett Abel is my go to person. More
by d48np24
Employees Worked With
November 24, 2024
Work was great but seemed a bit long to get work executed and car returned. and car returned. More
by janendick
Employees Worked With
November 23, 2024
Professional, efficient, listens to customer, information complete, provides shuttle service, and leaves car clean. I like the polite staff. My rep was excellent! complete, provides shuttle service, and leaves car clean. I like the polite staff. My rep was excellent! More
by MERRIOTTT
November 23, 2024
Tim is the best advisor. He has taken care of me and my vehicle service for a few years now. I wouldn’t want anyone else as my advisor. He has taken care of me and my vehicle service for a few years now. I wouldn’t want anyone else as my advisor. More
by rachylm
Employees Worked With
November 23, 2024
Samantha's attention was most welcome. She helped me schedule time to take in vehicle to correct an issue that was overlooked the previous visit. She was fantastic. She helped me schedule time to take in vehicle to correct an issue that was overlooked the previous visit. She was fantastic. More
by LJS0005
Employees Worked With
