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James Wood AutoPark - Service Center

Denton, TX

4.7
2,563 Reviews

2,563 Reviews of James Wood AutoPark - Service Center

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February 28, 2025

They forgot to put my oil plug back in the car after an oil change so now I am in a loaner car waiting for my whole engine to be replaced. More

by michael.watters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

James Wood AutoPark responded

Thank you for sharing your experience with us. We understand how frustrating it must be to deal with such an inconvenience after your oil change at James Wood Chevrolet Denton. Your feedback is important to us, and we encourage you to reach out directly if you would like to address your concerns further. We appreciate your patience during this time. Sincerely, James Wood AutoPark Management | 940-591-9663

February 27, 2025

Once again my serviceman Jarrett came through. He kept me updated as to the findings as well as the projected fees. The vehicle was ready when promised and with all the work done More

by SALVAGNO54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

James Wood AutoPark responded

Thank you for your wonderful review! We’re thrilled to hear that Jarrett provided you with excellent service at James Wood Chevrolet Denton. Keeping our customers informed is a priority for us, and we’re glad he was able to do that for you. We appreciate your trust in us and look forward to seeing you again for your future service needs! Sincerely, James Wood AutoPark Management | 940-591-9663

February 27, 2025

The service department does not provide loaner cars, as was promised by the sales department when I leased the car. More

by lancewampler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Loch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

James Wood AutoPark responded

Thank you for sharing your experience with us, Lance. We understand your frustration regarding the lack of loaner car availability, especially after it was mentioned during your leasing process at James Wood AutoPark. Your feedback is valuable, and we strive to meet the expectations set by our sales team. Please feel free to reach out to us directly, and we would be happy to discuss this matter further and work towards a resolution. Sincerely, James Wood AutoPark Management | 940-591-9663

February 27, 2025

Gavynn is the man! Always a good experience when he is the one servicing my car. More

by jacobrice12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

James Wood AutoPark responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with Gavynn at James Wood Chevrolet Denton. It’s always our goal to provide excellent service, and we appreciate your support. We look forward to seeing you again for your next service! Sincerely, James Wood AutoPark Management | 940-591-9663

February 27, 2025

Service department is horrible on contacting you on car repair. Horrible customer service. Definitely never going back. More

by Rwhatley28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Laska
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

James Wood AutoPark responded

Thank you for sharing your experience with us. We understand your frustration regarding communication during your car repair. At James Wood AutoPark, we strive to provide excellent service, and your feedback is invaluable in helping us improve. We encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Sincerely, James Wood AutoPark Management | 940-591-9663

February 26, 2025

Very good service as always. Taylor was our service advisor and did an awesome job. More

by charlie82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

James Wood AutoPark responded

Thank you for your kind words, Charlie! We're thrilled to hear you had a great experience at James Wood Chevrolet Denton and that Taylor provided excellent service. We appreciate your support and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

February 26, 2025

It took over 6 hours to do what was I was told was a 3 hour fix More

by jcdewd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

James Wood AutoPark responded

Thank you for sharing your experience with us. We understand that waiting longer than expected can be frustrating. Your feedback is valued, and we are committed to improving our service to meet our customers' expectations. If you'd like to discuss this further, please feel free to contact us directly. We appreciate your patience and hope to serve you better moving forward. Sincerely, James Wood AutoPark Management | 940-591-9663

February 26, 2025

Tim is the service rep that I have dealt with since I purchased my truck. He is always very professional, friendly, and keeps you informed. He has always been great! Thanks Jason More

by jwjrope9238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jagger McCarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

James Wood AutoPark responded

Thank you for your wonderful feedback! We’re thrilled to hear about your positive experiences with Tim at James Wood Chevrolet Denton. Our team takes pride in providing professional and friendly service, and it's great to know that Tim has been able to keep you informed during your visits. We appreciate your support and look forward to assisting you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

February 25, 2025

Tim Wilkins is great always helpful and courteous. He does what it takes to help me. More

by Tkorpal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

James Wood AutoPark responded

Thank you for your wonderful review! We’re thrilled to hear that Tim has been so helpful and courteous during your visits to James Wood AutoPark. We appreciate your feedback and look forward to assisting you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

February 25, 2025

Exceptional people, Mike and Jerry Hawkins are greatest to work with. Recommend them and James wood More

by hawksnet4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Hawkins, make ready
Feb 27, 2025 -

James Wood AutoPark responded

Thank you for your kind words! We're thrilled to hear that Mike and Jerry provided you with exceptional service at James Wood AutoPark. We appreciate your recommendation and look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

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