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James Wood AutoPark - Service Center

Denton, TX

4.7
2,562 Reviews

2,562 Reviews of James Wood AutoPark - Service Center

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December 11, 2023

They promised to fill out my tank and they didn't and took almost 2 hours to have it detailed. More

by perezroofingcontractor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The person that sold me the truck is not even on there
Dec 13, 2023 -

James Wood AutoPark responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience in more detail. Sincerely, James Wood AutoPark Management | 940-591-9663

December 11, 2023

The repair work on my vehicle was done in a timely manner. Although there was a problem with the repair, it was addressed promptly, and they brought my vehicle to me. More

by grayco345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

James Wood AutoPark responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

December 11, 2023

Easy to schedule a service appointment with expert and friendly staff to take care of all our vehicle needs! More

by DIDIQUILTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

James Wood AutoPark responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, James Wood AutoPark Management | 940-591-9663

December 10, 2023

It is expensive to get service done here. Gavin did a great job helping me, but when it came to check out there was literally less than a 1% discount for military……that is like a slap in the More

by Jamardis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

James Wood AutoPark responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

December 10, 2023

Gavyn helped me wonderfully through verifying and communicating between the the service technician and the extended warranty service. More

by AYERSJJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

James Wood AutoPark responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Gavyn was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The James Wood Buick GMC Denton Team

December 10, 2023

Good value, great services, friendly and professional service. I will always be coming back for both sales and service. More

by JEFF.S0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

James Wood AutoPark responded

Jeff, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, James Wood AutoPark Management | 940-591-9663

December 10, 2023

Got the truck serviced in under an hour! Prefer the dealer to handle all service duties. More

by GMARKGRAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

James Wood AutoPark responded

We cannot thank you enough for this glowing review of our service center, Mark! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

December 09, 2023

It was great kindly service and faster than I thought! Hope there is a loaner car available for the customers like luxury car dealers~ More

by aprilovercomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

James Wood AutoPark responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The James Wood Buick GMC Denton Team

December 09, 2023

Our pickup had been hit by another car while parked in front of house on curb and the damage was pretty bad. We worked with Jeff Ball and he was great! The repairs took several months. Jeff was very pa More

by kobi1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ball
Dec 11, 2023 -

James Wood AutoPark responded

Thanks for your awesome review! We're very happy to hear that Jeff was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The James Wood Buick GMC Denton Team

December 09, 2023

Fake promises. Kept the car too long for maintenance . Too Expensive. Bad communication. Manager not helpful. More

by MAHMOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John manager. And Kyle.
Dec 12, 2023 -

James Wood AutoPark responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience in more detail. Sincerely, The James Wood AutoPark Team

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