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James Wood AutoPark - Service Center

Denton, TX

4.7
2,563 Reviews

2,563 Reviews of James Wood AutoPark - Service Center

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December 27, 2023

I am 100 percent satisfied with the service I recently received at James Wood AutoPark in Denton, Texas More

by CHADPJEFFCOAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Jeffcoat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos , Preowned Sales Representative
Dec 28, 2023 -

James Wood AutoPark responded

Thank you for taking the time to leave a positive review! We appreciate your support and hope to have the pleasure of serving you again soon! Sincerely, The James Wood Buick GMC Denton Team

December 27, 2023

There the best Samantha an service is number 1 she return calls promptly very pleasant an professional all ways gets me in and out 👍🏿 More

by RUSSEY1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

James Wood AutoPark responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the James Wood Buick GMC Denton team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The James Wood Buick GMC Denton Team

December 25, 2023

Rudy always listens to what we want and helps us find what we need. As long as we continue to get prime services, we will always buy with James Wood. Thank you Rudy for helping my family get on the road More

by educator220
Recommend Dealer
Yes
Employees Worked With
Rudy Rangel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

James Wood AutoPark responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The James Wood Buick GMC Denton Team

December 24, 2023

Jared is incredible. He treats me like I am the only customer! He takes care of me all the time to ensure my car is performing properly and safe! Janet Abel is wonderful More

by JANET.CEPHAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

James Wood AutoPark responded

Hi Janet and thank you for your kind words. We are very happy to hear that Jared has been so attentive during your visits to our dealership and that he gives you insights on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

December 24, 2023

Great place for truck service and dependable repairs the techs are highly qualified and experienced More

by kenfrado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Haba
Dec 27, 2023 -

James Wood AutoPark responded

Thank you for your outstanding rating about our service department, Ken. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, James Wood AutoPark Management | 940-591-9663

December 24, 2023

It took 4 hours for an oil change and install car seat heater chip from a recall. Was told the part was in stock but parts guy didn’t take to the mechanic timely. I just sat and sat. No one followed up. More

by craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Belew
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

James Wood AutoPark responded

Craig, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The James Wood Buick GMC Denton Team

December 23, 2023

People were pleasant and helpful. Waiting room comfortable. Recall repairs took three hours, but I had nothing better to do. Free water would have been nice! More

by GEORGE@WEIMER.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

James Wood AutoPark responded

Thanks for your great feedback, George. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The James Wood Buick GMC Denton Team

December 23, 2023

Services member that you can he was busy, stopped and came and asked me if I needed help. After telling him I had appointment, he went inside and spoke with someone. Thank you for going that extra step. More

by TXEMSLADY0964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name but short older bald man
Dec 26, 2023 -

James Wood AutoPark responded

At James Wood Buick GMC Denton, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, The James Wood Buick GMC Denton Team

December 22, 2023

They didn't rotate the tires 🤔😡. I wonder if they change oil and filter and else More

by APUIG2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor
Dec 26, 2023 -

James Wood AutoPark responded

Hello, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you. Sincerely, James Wood AutoPark Management | 940-591-9663

December 22, 2023

I have a lot of trust with the service department at James Wood in Denton when having my vehicle looked at for issues. More

by TREVLYN_PITNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

James Wood AutoPark responded

We appreciate you for letting others know about your experience, Trevlyn! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The James Wood AutoPark Team

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