James Wood AutoPark - Service Center

They have turned my 2013 into a 2023. It is now my newsd car in 2024. It is now my newsd car in 2024. More

Excellent staff there! Kept me informed on my repairs. Would highly recommend them and I will be using them in the future. Kept me informed on my repairs. Would highly recommend them and I will be using them in the future. More

Excellent Dealership. Well run. People are very friendly and professional. They go above and beyond to satisfy their customers. Well run. People are very friendly and professional. They go above and beyond to satisfy their customers. More

We have had great service from sales, financing and the service department. Will purchase my next vehicle here! service department. Will purchase my next vehicle here! More

The dealership has no sense of urgency to get your vehicle repaired. I waited 2 months for a diagnosis. And another 2 weeks for a repair. They provided no loaner vehicle despite my car being under war vehicle repaired. I waited 2 months for a diagnosis. And another 2 weeks for a repair. They provided no loaner vehicle despite my car being under warranty. This caused me to miss work multiple times while I tried to get a vehicle. 0/10 customer service. My customer service rep Gavin was decently helpful with providing updates. Other than that the customer service was terrible. More

Quite impressed! Brought car in for an interior noise at 10 am and by 4 pm they had found, fixed and had my car ready to go. I am impressed. Thought it would take at Brought car in for an interior noise at 10 am and by 4 pm they had found, fixed and had my car ready to go. I am impressed. Thought it would take at least a couple of days. More

The service managers are great. The technician that installed my new steering wheel was able to do it in less time that projected. However, the scheduling portion of the service dep The technician that installed my new steering wheel was able to do it in less time that projected. However, the scheduling portion of the service department needs improvement. I was notified by CARFAX that the replacement part had made the recall list. However, the scheduling department was very terse. When i received a letter from Buick that the part was available, I still had to wait for a postcard from James Wood, before I could try to schedule a time. Then,I had to call the scheduling department four times. I tried to talk to a specific service manager. However, the person directing calls sent me to the scheduling department. More

The easiest process i have ever experienced. Goes above and beyond in providing services to their customer. Goes above and beyond in providing services to their customer. More

Service was fast,it usually is! I like the people in y’all’s shop, they get me in and out so I can get stuff done… I like the people in y’all’s shop, they get me in and out so I can get stuff done… More

It’s worth the drive over because I know Tim is going to explain what needs to be done and is going to be straightforward and honest, which I appreciate. explain what needs to be done and is going to be straightforward and honest, which I appreciate. More