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James Wood AutoPark - Service Center

Denton, TX

4.7
2,578 Reviews

2,578 Reviews of James Wood AutoPark - Service Center

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March 21, 2024

Chase and Wendi are friendly and honest and amazing to work with. James Wood of Denton has my business as long as they are there! More

by Wearemaui
Recommend Dealer
Yes
Employees Worked With
Chase Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendi Little
Mar 22, 2024 -

James Wood AutoPark responded

Thank you for the wonderful review! It is great to know that Wendi and Chase's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, James Wood AutoPark Management | 940-591-9663

March 21, 2024

Staff was amazing and attentive to my needs. I had an interview during my service and the team was nice enough to allow me privacy in someone office that was off. More

by uplifting11174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

James Wood AutoPark responded

At James Wood AutoPark, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, James Wood AutoPark Management | 940-591-9663

March 20, 2024

Kyle was amazing in assisting us with our repairs in the body shop. He kept us up to date and informed. He was very pleasant and helpful. We appreciate his positive attitude and attention to detail. More

by mollyejones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
Mar 22, 2024 -

James Wood AutoPark responded

Thanks for the kudos, Molly. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, James Wood AutoPark Management | 940-591-9663

March 20, 2024

Mike is always cordial and prompt. Was pleasantly surprised that the transmission service on our truck was finished in 90 minutes, less than 1/2 the time I was expecting. Looking forwa More

by FINCK.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

James Wood AutoPark responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

March 20, 2024

Jarrett has been one of the best service advisors I have dealt with over the years. He always kept me informed and did he best to make sure the warranty covered all repairs. Thank you again for getting my More

by B. Minor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

James Wood AutoPark responded

Thanks for your awesome review! We're very happy to hear that Jarrett was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, James Wood AutoPark Management | 940-591-9663

March 19, 2024

Jarrett is always courteous and keep me up to date on the progress of my service. The ladies in customer service are always friendly and efficient Overall pleasant experience More

by bounds7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

James Wood AutoPark responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, James Wood AutoPark Management | 940-591-9663

March 19, 2024

I brought my vehicle in for routine service and repair of the sunroof latch. The service was fine. I thought the latch would be under warranty. This was the third time that it had to be repaired. I was told More

by BKWILLIAMS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavynn Norris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

James Wood AutoPark responded

We appreciate your feedback and are concerned about your recent service experience. Please reach out to us so we can discuss your experience in more detail. We look forward to hearing from you. Sincerely, James Wood AutoPark Management | 940-591-9663

March 19, 2024

Tim was helpful as always. The service team got my vehicle in changed the oil in less than an hour. Will definitely be back! More

by CRAWFORDJEREMY678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

James Wood AutoPark responded

Thank you for taking the time to leave us a review and for giving us feedback. We're glad that Tim and the rest of the James Wood Chevrolet Denton service team were able to repair your car to your standards. Sincerely, James Wood AutoPark Management | 940-591-9663

March 19, 2024

My experience with the dealership has been great. My satisfaction with the Canyon, not so much. At the beginning I have been disappointed with the missing features I assumed would be included in th More

by hardybirdhunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Fogle
Mar 21, 2024 -

James Wood AutoPark responded

Thank you for the great feedback! We appreciate hearing all comments. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, James Wood AutoPark Management | 940-591-9663

March 19, 2024

Always excellent service! Waiting area is comfortable and they do a great job of communicating during my visit. More

by stick5a2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

James Wood AutoPark responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

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