James Chrysler Dodge Jeep Ram Cedar Lake Listing

Alignment I go to bobbs for all my oil changes, tire rotation and alignments. They have the best oil change packages hands down. I live 10 min from a different I go to bobbs for all my oil changes, tire rotation and alignments. They have the best oil change packages hands down. I live 10 min from a different dodge dealer who’s service staff is horrible. And I refuse to got there. I would rather make the 30 min drive to bobbs . It’s quality of workmanship and a piece of mind that I get from bobbs that keeps me coming back. More

Please read below I was very unhappy (last month) when I brought my Jeep in for service. No communication, miscommunication, I was given repair cost on things that did I was very unhappy (last month) when I brought my Jeep in for service. No communication, miscommunication, I was given repair cost on things that didn’t require repairs, I paid for repairs that I didn’t approve. lots of BS excuses. Tell your customers the truth,, don’t give them BS because your just adding fuel to the fire. Most people don’t have an extra car sitting in their driveway, so communication is key and a quick service turnaround means happy customers.. Earlier this week I scheduled an appointment to bring in my Jeep to Boszak Jeep, my son mistakenly dropped our car off to your dealership. We decide to give your dealership another opportunity and Jeramy was handling our repairs, well you know where this is going but let’s not go there. I called to follow up and was helped by Jennifer. I didn’t know Jennifer, but I expressed my concerns and feeling about your service dept. She apologized and informed me that she will handle my repair order and promised me that she would stay on top of my Jeep and keep me posted. Well, she did, she texted me updates and kept me informed. This probably is something that you should do (texting updates) with all your customers. If it wasn’t for Jennifer I probably would of pick up my Jeep and brought it to Thomas or Boszak. You need to promote her to service manager or give her a bonus. I run a business myself and I work with my sales team and customer service team everyday to make sure my customer keep coming back!!! More

Parts Dept Great Service! Great service from the Parts dept and oil express team. Rory Heepe worked on my request for several months having challenges with suppliers and stuck Great service from the Parts dept and oil express team. Rory Heepe worked on my request for several months having challenges with suppliers and stuck with it, until I was satisfied. More

Service Have always gotten quick service when you called him for oil change. When there’s been an issue for warrantee they were able to get it in on a Saturda Have always gotten quick service when you called him for oil change. When there’s been an issue for warrantee they were able to get it in on a Saturday fix it and got it back to me that Saturday. Appreciated their effort in getting the car done for me and getting it right back. More

New 2018 Sahara Great service! Love my new Wrangler! Mine was a demo and had a few issues which were handled in a timely and friendly manner way. Great service! Love my new Wrangler! Mine was a demo and had a few issues which were handled in a timely and friendly manner way. More

Nick explained my issue with my 2019 ram. He had the mechani Every staff was friendly and concerned about my issue. I didn't have to wait long after I arrived for my appointment 9:30 am Every staff was friendly and concerned about my issue. I didn't have to wait long after I arrived for my appointment 9:30 am More

The tech was very helpful i brought my leased Jeep in for 2nd oil consumption test. This is the third time it has had an oil consumption test. This time the service manager a i brought my leased Jeep in for 2nd oil consumption test. This is the third time it has had an oil consumption test. This time the service manager and the tech are taking it seriously even though my lease is up in July. hopefully this time the problem will be taken seriously before I turn in the lease. More

Excellent. Customer service was amazing. The dealership staff got me right in for my oil change and was out the door in less than an hour. Customer service was amazing. The dealership staff got me right in for my oil change and was out the door in less than an hour. More

Awesome sales(woman) Rachel was awesome. felt like she was working for (us) but for the company too.. sry to hear she's not there now. might not be back she was definite Rachel was awesome. felt like she was working for (us) but for the company too.. sry to hear she's not there now. might not be back she was definitely are sold point. While being serviced a feeling of their (sales) trying too hard.. just connect to the customer like Roy. More

STRANDED WITH OLD VEHICLE BUT SAVED BY SERVICE I WAS STRANDED IN FRONT OF A DODGE DEALERSHIP WITH MY 1998 PONTIAC TRANSPORT COMING DOWN 41 WHEN MY HEATER HOSE BLEW AND ALSO BREAKING MY TRANSMISSION I WAS STRANDED IN FRONT OF A DODGE DEALERSHIP WITH MY 1998 PONTIAC TRANSPORT COMING DOWN 41 WHEN MY HEATER HOSE BLEW AND ALSO BREAKING MY TRANSMISSION COOLER LINE AND FUEL LINE WHILE SQUIRTING EVERYWHERE. I WAS ASSISTED BY A TECH NAMED LONNIE FOR MY COOLANT AND TRANS LEAK AND ADDITIONAL HELP ON A FUEL LINE BY A TECH NAMED RON . THE SERVICE WRITER RUSS WAS VERY HELPFUL IN LETTING ME KNOW MY PROBLEM AND OPTIONS . AND A COUPLE PORTERS NAMED RICH & ROB CLEANED IT UP REALLY NICE FOR ME BEFORE THE HOLIDAY . THANKS BOBB AUTO GROUP FOR A GREAT SERVICE EXPIERIENCE More