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Jake Sweeney Mazda West
Cincinnati, OH
139 Reviews
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139 Reviews of Jake Sweeney Mazda West
May 30, 2018
Great Experience The sales and finance employees were extremely helpful and informative. Willing to help to locate the exact car you want and provide many opportunitie The sales and finance employees were extremely helpful and informative. Willing to help to locate the exact car you want and provide many opportunities for test drives. More
by Linda
Employees Worked With
Mike Bonin and Joe Collins
May 21, 2018
Were your salesmen racist or misogynistic? Were the salesmen racist or misogynistic? I am writing this review to make sure that no one is treated at this dealership like this again whether it's Were the salesmen racist or misogynistic? I am writing this review to make sure that no one is treated at this dealership like this again whether it's because of their gender, color of their skin, or both. I had an appointment with Ryan Roberts. We had emailed and spoken on the phone. I had visited 10 other dealerships by this point and literally even had insurance on a new CX-5. I made this clear before and during the appointment. I showed up at exactly 4:30pm. I went inside, asked for Ryan Roberts. He came to me with the keys and asked if I could go on a test drive alone since he was with another customer. I preferred this anyway so I said yes. Ten minutes later before 4:45pm, I was back and he told me that he was done with the other customer. We chatted for 2 minutes about the car, the fact that I had already gotten car insurance and would be getting a CX-5 at either JSMW or Jeff Wyler and while I preferred a color that they had, it came down to cost as to which dealer I would be going with. He said he would be back, left, and promptly returned? asking if I had a trade-in. I said yes and gave him my car keys. 30 minutes later, I had not seen Ryan at all. Another salesman came over and said he wanted to talk numbers. He asked what the bottom line was and I told him. This interaction also took about 2 minutes. He said he would be back soon and disappeared. Later, he showed up for five seconds saying that they were still working on numbers. At 6pm, I hadn’t talked to a salesman in quite some time. I stood up, grabbed my bag, and headed for the exit. Another salesman immediately came out and told me that he was the manager. We sat down and he proceeded to tell me that they were really really hoping to sell the 2017 CX-5. He then told me that my number was too low and he could only go with the internet number so I should go to the other dealer and accept their offer. No negotiation just yeah, go to the other dealer and buy the car there. I was so stunned at the entire situation. I had spoken to 3 different salesmen totaling 6 minutes of face-time while sitting and waiting for 75 minutes. I said thanks and headed to the door to leave only to realize that they hadn’t returned my car keys. I finally saw Ryan Roberts again, for the first time since 4:45pm, and asked him for my keys back. He grabbed them and ?didn’t say thank you or good?bye. Instead he had the weirdest smirk on his face. He handed me the keys and I left speechless. I have never played the race card with a shopping experience. I have been followed around in a store before but I have never been deliberately, clearly treated like xxxx. But in May 2018, the way that those three men treated me clearly pointed to racism and misogyny. How else can you explain the way that I was treated versus the other customers around me that were clearly being treated appropriately? Yes, I was watching and listening around me because about 15 minutes into this experience, there was something clearly off and negative about how I was being treated. I can’t put my finger on whether they treated me this way because I’m a woman, a person of color, or a woman of color. Maybe all three? I was calm, never raised my voice, waited patiently, ?and I was circled through three salesmen who didn’t even have the courtesy to sit with me longer than 6 minutes in the 75 minutes that I was sitting in the dealership. The fact that I even feel the need to say that I was calm and never raised my voice is ridiculous to me. I did nothing today to deserve the treatment that I received at this Mazda dealership. I called the dealership twice after I left, asking for Ryan Roberts and if he could call me back before the end of the night with the names of the two other men and that this was urgent. He never called me back. The final sting to an absolutely horrible experience. Jake Sweeney Mazda West, you have a lot of work you need to do with your salesmen. I will never be back and I will most certainly never recommend your dealership to anyone I know. More
by Cincy Reviewers
Employees Worked With
Ryan Roberts
May 18, 2018
Very good Customer service Service was very good and the young lady was excellent at explaining what needed to be done. They were able to do everything in a timely manner. Service was very good and the young lady was excellent at explaining what needed to be done. They were able to do everything in a timely manner. More
by Pat5921
Employees Worked With
Young lady at counter
May 16, 2018
Outstanding friendly and so attentive. Damien and Jen talked to me as a valued customer. They checked out everything and explained what they did to my car. They treated me and my car with r Damien and Jen talked to me as a valued customer. They checked out everything and explained what they did to my car. They treated me and my car with respect. All my questions were answered nicely. Their service exceeded my expectations Thanks to everyone especially Damien. More
by Ginny
Employees Worked With
Damien and jen
May 07, 2018
maintenance Those I interacted with were quick and to the point, efficient, not pushy and courteous. I appreciate the honest recommendations. I do miss the compli Those I interacted with were quick and to the point, efficient, not pushy and courteous. I appreciate the honest recommendations. I do miss the complimentary car wash although sometimes I am in a hurry but would like to be given the option. More
by Mazda Review
Employees Worked With
Not sure of his name. Runs the service group.
May 06, 2018
Quick and painless I recieved a free oil change as i am a loyal customer. Thank you. A free car wash would be nice. Good job to all. I recieved a free oil change as i am a loyal customer. Thank you. A free car wash would be nice. Good job to all. More
by Ted N
Employees Worked With
Robert Sabbagh
May 04, 2018
EASy and fast Asked about a car I. The morning and was driving off with it that evening first time buying a car and was a breeze Thanks Mazda. Asked about a car I. The morning and was driving off with it that evening first time buying a car and was a breeze Thanks Mazda. More
by MIshablaine
Employees Worked With
Edwin, Robert Sabbagh
April 30, 2018
Best car buying experience ever!! Being a women buying a car can be a challenge. I had talked to several other dealers and they talked down to me and tried to sell me a car I did not w Being a women buying a car can be a challenge. I had talked to several other dealers and they talked down to me and tried to sell me a car I did not want. Jake Newman listened to me and bent over backwards to get me the car I wanted, at the price I wanted, and the payments I wanted. He did it! I appreciated being treated like I had a brain and knew what I was doing. It was a great experience over all and I would recommend Jake and the dealership to my friends. More
by DRumford
Employees Worked With
Robert Sabbagh
April 29, 2018
They have impeccable service I would highly recommend them. They made me feel like they cared about what I was looking for and making me happy. They were honest and straight forwa I would highly recommend them. They made me feel like they cared about what I was looking for and making me happy. They were honest and straight forward. I purchased a vehicle for my sons 16th Birthday and I absolutely can’t wait to surprise him with it. I can’t Thank them enough!!! Travis Deitjen was amazing!!! More
by Conley
Employees Worked With
Travis Detjen
April 24, 2018
Travis is the best! This is the fourth car i’ve purchased at Mazda West & I have sent several family members & friends as well. As long as Travis is there i’ll Keep comin This is the fourth car i’ve purchased at Mazda West & I have sent several family members & friends as well. As long as Travis is there i’ll Keep coming back. I’ve worked with both Travis & Julie before. They’re both great. This time I worked with Travis and as usual he was a pleasure to work with. He’s upfront, honest & goes the extra mile to earn your business. He’s a great guy! Thank you Travis. Jake also did a great job helping us! Mazda West has a great team & knows how to treat a customer. More
by Nbrauer
Employees Worked With
Travis, Jake, Jodi
