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Jake Sweeney Chrysler Jeep Dodge
Cincinnati, OH
596 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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596 Reviews of Jake Sweeney Chrysler Jeep Dodge
September 23, 2024
I had a 9 am appointment for routine service of an oil change, filter and 5-tire rotation. 3 hours later it was completed. This is unacceptable especially when an appointment was made. I checked the prog change, filter and 5-tire rotation. 3 hours later it was completed. This is unacceptable especially when an appointment was made. I checked the progress at 2 hours and told it was complete and just waiting for the Jeep to be brought forward. 10 to 15 minutes later the service advisor tells me the technician was just now putting the oil in. The only positive from this experience is the work was done correctly. More
by johnc
Employees Worked With
Dennis Whitman
September 18, 2024
Sweeney auto has built a culture with their employees that creates a great customer experience. We recently purchased a new 2024 Jeep Sahara that was a special order. Hunter, our salesman kept in const that creates a great customer experience. We recently purchased a new 2024 Jeep Sahara that was a special order. Hunter, our salesman kept in constant communication during the build process. If you are in the market for a new Jeep, run don’t walk to Sweeney Jeep and see Hunter. More
by Mike
Employees Worked With
Hunter Leighton, Gary Allen
September 12, 2024
The dealership was clean and the staff was great but the wait time for an oil change was bad. Two and half hours for an oil change with an appointment is unexceptionable. I don’t understand what is going on wait time for an oil change was bad. Two and half hours for an oil change with an appointment is unexceptionable. I don’t understand what is going on. I’ve had several oil changes there but the quickest has been two hours. On two appointments I was there before they opened. More
by rking1n09
Employees Worked With
I don’t see the person on the list but he was great.
August 09, 2024
Easy transaction. Matt was easy to deal with. Had a minor issue with vehicle and they took care of it immediately. Great business people at this location. Apprecia Matt was easy to deal with. Had a minor issue with vehicle and they took care of it immediately. Great business people at this location. Appreciate their top notch service and speedy delivery. More
by dhale
Employees Worked With
Matt
August 02, 2024
I went into the dealership to get information about the mopar extended warranty program. The salesman told me that I needed to talk with the finance people. The salesman lead me from the show room through mopar extended warranty program. The salesman told me that I needed to talk with the finance people. The salesman lead me from the show room through the service area and to the back of the dealership where there were a couple of offices. The salesman asked one of I assume was a finance person who did not have a customer with him that he couldn’t help and referred us to the other office. That person said something and the salesman then told me to take a seat and someone would be with me in a few minutes and that he would check back in 10 minutes. I sat in a waiting area with stacks of large boxes filling about half the room. It looked more like a storeroom. I waited over 20 min and no one came out to help me and the salesman never returned. I left and decided they evidently didn’t want my business. I will go elsewhere to find the information I’m not sure why the finance people are not near the sales showroom and stuck in the back of the building with storage area. Didn’t look very business like especially when you have to either go outside and walk to the back of the building or get escorted though the service shop. More
by Lgalaske
Employees Worked With
Gary Allen, Mark Postallion, Mike Gaunt
March 13, 2024
They sold me a used car that was supposed to have had a safety inspection. It had tires on it that were over 10 years old and I found out the hard way when the vehicle spun out in the rain in an intersecti safety inspection. It had tires on it that were over 10 years old and I found out the hard way when the vehicle spun out in the rain in an intersection traveling at a normal speed. 10 year old tires are not safe. I left 3 messages for Todd Wright the manager and he didn’t think that them putting me in danger was even worth returning the call More
by toddwdunsmore
Employees Worked With
Todd Wright
March 03, 2024
Traded my 2011 Honda Pilot in for a 2021 Honda Passport . Steve Withers from Jake Sweeney Express, was fantastic to work with. He made it painless and fast and they delivered my car to my door. I highly rec Steve Withers from Jake Sweeney Express, was fantastic to work with. He made it painless and fast and they delivered my car to my door. I highly recommend this dealership. More
by sbeirens
Employees Worked With
Steve Withers
