Jaguar Land Rover of Tacoma

Two stars and dropping fast. We had a great buying experience and hoped to carry that along after the purchase but that has yet to come to fruition. During our purchase we ordere We had a great buying experience and hoped to carry that along after the purchase but that has yet to come to fruition. During our purchase we ordered some accessories to be installed, two of which were nice to haves and one being a requirement for our purchase. 1. Dash cameras front and rear 2. Side steps 3. Hitch and harness (required to tow our boats and trailers) We were contacted that our parts were in and made and our service appointment was scheduled. Drove the hour to the dealership and was notified that item one was not actually there and on backorder with no estimated time of arrival (ETA). So understanding that we chose to cancel and decided to go aftermarket. We are notified our two days later that the wrong module for the towing was ordered or delivered and a new one was being overnighted, understandable. When we were finally notified our vehicle was done we drove the hour to the dealership, picked it up and drove home. A few days later hooked up to one of our trailers, no lights. Hooked up to another and no lights. Hmmmmmmm Somewhat frustrated contacted the dealer again and they made another appointment, we drove the hour once again and dropped it off. Never was given a reason (still haven't actually) as to why we were given our vehicle back without the system they spent days installing didn't work but we were told a repair kit needed to be ordered and guess what, no ETA. A few phone calls later, promises to get a call back and nothing. Purchased September 4th and now it is December 1st and still no trailer lights, still can't tow and of our stuff and still haven't an ETA or resolution from the dealer. Frustrations are building and each phone call seems to be met with a mixture of indifference or attitude. Like we said at the top, two stars and falling. More

The worst experience of my life took my car in for service on July 28th it’s now September 7. I have called every week and keep getting told next week. They have only called me back after I have reach service on July 28th it’s now September 7. I have called every week and keep getting told next week. They have only called me back after I have reached out to them. They only have 3 mechanics and 78 cars that need to be worked. Once again if you have thousands of dollars to waste on a rental with horrible customer service then this is the place for you. People that read these review I give great cation to this dealer. I’m extremely scared they have ruined my car and my next step is to contact a lawyer. More

Beyond the worst dealership ever. Bought a certified vehicle that has only ran for 4 months, but the service team at the dealership tells me it’s MONTHS to get it scheduled for repair Bought a certified vehicle that has only ran for 4 months, but the service team at the dealership tells me it’s MONTHS to get it scheduled for repair. It’s taken me EIGHT phone calls today alone to try to get info about service. When I bought the vehicle, I was given mountains of incorrect information. If you want to buy a Range Rover, for the love of all that’s holy, go to the Bellevue of Lynwood location. Seriously. More

Giving a one star as there is no less than that. Sales team are non professional. They don't respect customers or care about providing right info or respect their time. They denied issues int he veh Sales team are non professional. They don't respect customers or care about providing right info or respect their time. They denied issues int he vehicle even their service report indicates that. All of this for sake of fooling customers an make a sale. They are rude and non professional. Even worse, calling their general sale manager, Dave to file a complain, and he was dismissive, rude and non professional and one of the worst people to deal with. I wouldn't go to such bad team/service folks. They should be shame of such a service. More

There service is so bad, I paid 1700 for a 90,000. Mile service with a radiator hose and sensor. They didn’t replace the air filter and marked on the paperwork that it needed washer fluid. Yeah that’s Mile service with a radiator hose and sensor. They didn’t replace the air filter and marked on the paperwork that it needed washer fluid. Yeah that’s right, didn’t fill it, just said it needed it. They had the car for 6 days because of an “overnighted” part. We had to call daily for an update because if we didn’t they would not tell us. I picked up my car and they didn’t even vacuum it or run it through the wash. They broke a bumper clip and didn’t even tell us, now we get to hassle with them to fix what they broke. More time taken from us. I sent an email to the service manager and have not gotten a reply. Would not recommend. More

I have bought 3 cars out of state, 1 of which was from Washington so I thought buying another one from the state would be pretty smooth. Unfortunately, it was the worst experience possible. First, the com Washington so I thought buying another one from the state would be pretty smooth. Unfortunately, it was the worst experience possible. First, the communication with this dealership sucks. The Sales Manager Joe Belshaw never returned any of my calls even after leaving multiple voicemails. I eventually got ahold of him and he pulls this BS of "you have to do a credit application for you to purchase the car per washington state law" He's an idiot. I know you get a kickback from credit applications.. I have outside lending which you were aware of and there is NO LAW that states I need to do an application. You didnt have to lie and because of that, you are now getting this review. I would give you zero stars if I could. It's unfortunate because I really wanted to purchase the 2018 audi S3 but for the trash service I will not be doing any business with this dealership. The sales associate Charles, I appreciate you trying to help but I am going to pass. Joe, next time take buyers more serious and dont belittle them or try and sucker them into doing something that is not required. I don't often write reviews.. even for bad experiences but the sales manager really ticked me off so I want to make sure he is aware and I will be sending this to Jaguar corporation as well. More

This dealership has horrible customer service. We bought the 2019 IPACE- at abt$90,000 with all items on it. Then, it’s had several recalls- to get the car just scheduled for service is a nightmare; then on the 2019 IPACE- at abt$90,000 with all items on it. Then, it’s had several recalls- to get the car just scheduled for service is a nightmare; then on top of that I had to wait 4 weeks to be able to get a loaner call while they service our vehicles with open recalls. When we get there our loaner vehicle provided was full or trash and dirty and with a charge of only 50 miles! I have called the general manager Joe and left messages because he has not responded. I decided to also just trade my Jaguar in for another vehicle but now can’t because apparently this vehicle has lost sooo much in value Jaguar will only give $44,000 for it?!?! What type of car loses over 45% of it value in 18 months? Stay away from here if you want customer service at this high dollar price this place flat out SUCKS. I will not be looking to purchase any other vehicle here! I definitely got 100% better service with my Buick LaCrosse CXL purchased in 2012. Which I kept until making the mistake of purchasing a Jaguar from Tacoma. I wish this app allowed you to post pictures of our so called “Loaner” because someone should have had enough pride to not ever let this leave the dealership like it did. More

Just when I thought their service department couldn’t get any worse than my previous experience and reviews, they managed to offer an even worse experience. Water is leaking into my car which was likely caus any worse than my previous experience and reviews, they managed to offer an even worse experience. Water is leaking into my car which was likely caused by their poor installation of a roof panel that took 5 hours to install where they made me wait the entire time. I made an online appointment today to have it looked at and specified the issue. Come to find only when I arrive that I would need to leave my car there until their leak specialist was available in 4 days. There was no mention of this when I made the appointment nor did they inform me that a loaner wasn’t available. This would’ve saved me a trip to their shop or I could’ve made other arrangements. They said that a loaner wouldn’t be available for two weeks. No regard whatsoever about the pool of water building up in my car. No efforts to accommodate me at all, I.e. rental car, etc. Donarius is the same person that serviced me the last time I had an awful experience and he showed the same lack of empathy and customer service this time as well. I strongly recommend that you go elsewhere where they value their customers. More

I waited months for a simple part to come in (a small roof panel that came off during a windstorm). When it finally arrived, I wasn’t informed that it arrived until I contacted Jaguar. Then they told me roof panel that came off during a windstorm). When it finally arrived, I wasn’t informed that it arrived until I contacted Jaguar. Then they told me it had to be painted to match my car which took another 2 weeks. I made an appointment so that I wouldn’t have to wait. I arrived for my appointment and waited more than THREE HOURS for a simple part to be installed. They told me that there was some sort of defect but never offered me a courtesy vehicle until it was repaired. I was only checked on a couple of times an given more excuses. Worse service I’ve ever received for a Parts & “Service” department. I bought a Jaguar because of the prestigious and quality service. I did not receive that today. If you are expecting quality and prestigious service for your Jaguar then I certainly wouldn’t recommend Jaguar of Tacoma/Fife. More

Keep coming back Purchased my 4th Land Rover from Land Rover of Tacoma. They always have a great selection of cars in stock to choose from. I plan on buying more cars Purchased my 4th Land Rover from Land Rover of Tacoma. They always have a great selection of cars in stock to choose from. I plan on buying more cars from them in the future. Thank you guys for taking such great care of me! More