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Jaguar Land Rover South Orlando

Orlando, FL

3.3
252 Reviews

9600 South Orange Blossom Trail

Orlando, FL

32837

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252 Reviews of Jaguar Land Rover South Orlando

May 30, 2024

I don’t know where to begin, but it begins with the buying process of my Jaguar. I purchased it in November 2022 I paid 25k for it. Tried trading it in 6 months after purchasing the vehicle to you guys More

by tecly001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Willi, Louis, Philip
Jul 17, 2024 -

Jaguar Land Rover South Orlando responded

This vehicle had been to our store one time under this customers name in the last year. Please note, we did not charge them anything during that service visit. They left 2 bad reviews. Our GSM contacted the customer in order to understand and assist him. This triggered the latest ro und of negative reviews with multiple social media sites. It transpires that the customer is seeking compensation for the vehicle’s depreciation. Compensation? The fact is, the market determines transaction pricing and depreciation, (there are innumerable websites that address and inform on this matter), but the customer refuses to consider empirical information. We remain open to be of service but this tirade and vindictive behavior on the customers behalf but cease to allow reasonable dialog to begin and perhaps pave the way to a possible solution.

March 03, 2024

I was recently searching the used car market in Orlando, and I had the pleasure of working with Ivan Delgado at Land Rover South Orlando. He is an extremely courteous professional, I really appreciate him More

by markeo123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Delgado
Mar 05, 2024 -

Jaguar Land Rover South Orlando responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Land Rover South Orlando and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 19, 2023

I purchased a 2017 Jaguar XE 25t premium last year with 46k miles. I feel now that some time has passed and viewing a lot more material about the car and the depreciation and resale value, I was definitely More

by tecly001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Louis
Nov 01, 2023 -

Jaguar Land Rover South Orlando responded

Used car values over the last year have fluctuated greatly due to market conditions and market conditions alone. We have always priced our vehicles in line with prevailing markets using sophisticated software enhanced by our OnePrice philosophy to ensure transparency at the time of the sale. We ar e certainly not in the habit of taking advantage, (“ripping off”) people and never have been. The fact is, prices do fluctuate and will continue to fluctuate as long as we operate in a free market. As a consequence, these forces, like those in the stock market, are completely out of our control. If I may be of any assistance in your particular situation please let me know who you are and I will do my best to help in any way I can. Thank you. Philip at 407 832-7316.

September 29, 2023

I have had the worst experience with this Land Rover on Orange Blossom Trail. I have been going here for over a year since I’ve gotten my Range Rover. I got my brakes AND rotors done in my rear on Nov 2 More

by Arianna Marquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny
Oct 10, 2023 -

Jaguar Land Rover South Orlando responded

Arianna Marquez, we work hard to provide each of our clients with the best automotive experience possible, but it sounds like we really let you down. We have reached out to you in order to address your concerns but to no avail. We are ready to assist whenever you need us.

April 27, 2023

I just moved down to Florida, and this is now my servicing dealer. The treatment I received was terrific, and respectful of my time. More

by AGCIUFFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosemarie Linton
Apr 30, 2023 -

Jaguar Land Rover South Orlando responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Land Rover South Orlando and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 01, 2023 -

Jaguar Land Rover South Orlando responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Jaguar South Orlando and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 04, 2023

I have a 2018 f pace. I have had nothing but issues and recalls since the purchase. I have yet another recall and my car stalled other day due to another recall and I ca More

by Momma99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Apr 27, 2023 -

Jaguar Land Rover South Orlando responded

Unfortunately, we cannot identify your file as we have no name or vehicle identification number to go on. Of course, we are eager to assist if you would like to reach out to our service Manager Louis, he would be delighted to address your concerns. We also understand that problems with automobiles can be stressful but simply writing a review does little to alleviate the problems. We are here to help with that if you're willing to engage us in a conversation. Please let us know.

February 23, 2023

I have a 5-year bumper to bumper warranty including service. My service advisor, Norris, is the best. Always goes above and beyond. And I love my Jaguar! More

by notabot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris
Feb 26, 2023 -

Jaguar Land Rover South Orlando responded

Hello, it really means a lot to us that you took the time to write such a positive review about Jaguar South Orlando so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

December 10, 2022

My service advisor was Chris. He was very knowledgable and told me what the service technicians would be doing for the 16,000 mile check up. They also completed a software update. More

by BARBARA.LUBOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 12, 2022 -

Jaguar Land Rover South Orlando responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Jaguar South Orlando and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Dec 12, 2022 -

Jaguar Land Rover South Orlando responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Land Rover South Orlando to have earned it. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

September 06, 2022

Unimpressive sales experience. No call backs, chats unanswered, and closed when website says they are open. Cant utilize the purchase online option. We moved on to a dealership th More

by Toddfoley321
Customer Service
Recommend Dealer
No
Employees Worked With
No one responded timely
Sep 24, 2022 -

Jaguar Land Rover South Orlando responded

We're extremely disappointed to hear about your negative experience at Land Rover South Orlando. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We hope you'll give us the chance to make this up to you at some point in the future.

July 11, 2022

STAY AWAY FROM THIS DEALERSHIP! ! Especially salesman Ivan Delgado. These people are VERY crooked and the manager ( Phillip Halstead ) is the one behind it all. I purchased a 2023 La More

by rchrus
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivan Delgado, Phillip Halstead
Jul 15, 2022 -

Jaguar Land Rover South Orlando responded

Your negative review has taken us by surprise. Upon hearing of your buyer’s remorse, I contacted you directly. I told you I do not want you to be unhappy and said we would gladly come pick up the vehicle in Tampa and reverse the sale immediately. You declined that offer. We then discussed that the s econd key was owed to you and on back order due to the semi-conductor shortage, you appeared to understand that situation and that the key was in process. The offer is still on the table. If you want us to buy the vehicle back, we will make arrangements as soon as possible. Please contact me, Philip Halstead, at your earliest convenience, on my direct line at 407-832-7316.

Jul 15, 2022 -

rchrus responded

I got the survey from Land Rover as well. Filled that one out brutally to. Hope Ivan gets his bonus. 😉

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