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Jaguar Land Rover South Orlando

Orlando, FL

3.3
252 Reviews

9600 South Orange Blossom Trail

Orlando, FL

32837

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252 Reviews of Jaguar Land Rover South Orlando

July 06, 2022

My service advisor, Christopher, and service manager, Derek, were both incredible. They were very professional, helpful and extremely friendly. They both went out of their way to make sure my service w More

by ALEXPNST8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher, Derek
Jul 07, 2022 -

Jaguar Land Rover South Orlando responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Jaguar South Orlando and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Jul 07, 2022 -

Jaguar Land Rover South Orlando responded

Hi, thank you so much for your feedback about Land Rover South Orlando! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

May 13, 2022

Excellent service. Christopher advised me what to expect, and it turned out to correct. He made sure to keep me informed via phone. More

by johnsd82@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher
May 16, 2022 -

Jaguar Land Rover South Orlando responded

Hi, thank you so much for your feedback about Jaguar South Orlando! We strive to provide the best experience to all our customers. Christopher will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

April 01, 2022

DO NOT buy a car from this dealer! I bought a 2022 Range Rover Sport from Ivan Delgado in November 2021 and two days later the car would not go out of drive and would not start. I to More

by Shari
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivan Delgado and Norris Daniel
Jun 04, 2022 -

Jaguar Land Rover South Orlando responded

We're deeply saddened that your vehicle had an issue so soon after the delivery. We had tried twice to fix the vehicle and provided the customer with a loaner to drive back to Pensacola. After the repair attempts, we delivered the vehicle back to her home. The problem re-surfaced. The Dealer in Alabama effected a repair due to this third malfunction. Both Ivan and our General Sales Manager Philip have been unable to make contact to discuss the matter with the customer. Suffice to say, we would dearly like to have that conversation and resolve any misunderstandings that may have taken place. Please call Philip at 407 832-7316 and we will assist in any way we can.

Jun 04, 2022 -

Shari responded

Your response is absolutely true. What you don't understand is the term "customer experience." Your service manager assured me - as I left to return to my home 500 miles away -- that the problem was resolved. "I wouldn't put my wife and/or daughters in a car that I didn't believe was safe to drive." Well, three months later, the exact same thing happened. When I called the person that sold me this car (and remember, I'm stranded) he said "Can't help you. Call the nearest dealer." Wow! Can't help me? Why not pick up the phone and help me find my nearest dealer. Why not help me and pick up the phone, find my nearest dealer, and help make me an appointment. Why not help me and call road side assistance or at least give me the number. Again, $100,000 car guys. Customer experience, customer experience, customer experience! (If you need names of firms that can train your people on just that, I can refer you to some firms.)

Jun 04, 2022 -

Shari responded

And please stop calling me. There is absolutely nothing else to say. You can't help me (because you never helped me). I have allegiance to the dealership in Mobile now. They know what they are doing.

January 13, 2022

I looked all over central Florida and found this dealership to be the ONLY one who would be upfront with pricing and no gotchas. I could not have been treated more fair. My salesman Paul Skopal was More

by snipest64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Skopal
Jan 16, 2022 -

Jaguar Land Rover South Orlando responded

Hello, we're glad to hear Paul took such great care of you! We hope we can continue to be of service to you down the road!

November 06, 2021

Rene was excellent to deal with. They set me up in a beautiful XJL. They didn't hassle me. The test drive experience was great. I had to bring the car back for a quick followup visit and they took great More

by willisattb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene, and a Lady that helped in service visit
Nov 07, 2021 -

Jaguar Land Rover South Orlando responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jaguar South Orlando. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Jaguar South Orlando!

September 24, 2021

Rene did an excellent job. Was very easy to communicate with and even picked me up from the airport when I came to get the car. Jimmy made the paperwork process really easy and I was in and out very quickl More

by Jake Headley
Price
Recommend Dealer
Yes
Employees Worked With
Rene, Jimmy
Sep 25, 2021 -

Jaguar Land Rover South Orlando responded

Hi Jake, we're happy you found our staff to be so supportive during your experience here at Jaguar Orlando. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Jaguar Orlando!

September 03, 2021

Norris Daniel Was absolutely a awesome service consultant ! Professional and great quality of service! Prompt service! Will always come back here to Jaguar of Orlando! More

by Paige Winkler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norris Daniel
Sep 08, 2021 -

Jaguar Land Rover South Orlando responded

Hi Paige, we are pleased to hear of your experience with us here at Jaguar Orlando. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

July 09, 2021

I'm Jag client since 2011. I bought two cars with Rene Palacios and he always provides me the best service at the level and above that I expect from Jaguar. It was a wonderful experience. More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Palacios
Jul 12, 2021 -

Jaguar Land Rover South Orlando responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 25, 2021

Always wonderful service from Trevor and the team of Orlando Jaguar. Couldn’t ask for more convenience feeling safe also giving me a ride to the mall while I decided to wait for my car to be serviced. W More

by Mandyvatter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor
Mar 26, 2021 -

Jaguar Land Rover South Orlando responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 25, 2021

Excellent service and highly recommendableDwayne Hughes Excellent service and highly recommendable Dwayne Hughes is an exceptional salesperson. Very friendly and patient he took his time to go over all th More

by clothes3214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Hughes
Mar 26, 2021 -

Jaguar Land Rover South Orlando responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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