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Jaguar Land Rover Riverside - Service Center
Riverside, CA
354 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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354 Reviews of Jaguar Land Rover Riverside - Service Center
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December 13, 2023
Clean facilities. Courtesy was appreciated. On time service. I waited and work was fast. Also happy that they washed my car. Thanks Courtesy was appreciated. On time service. I waited and work was fast. Also happy that they washed my car. Thanks More
by cmdrjfh
Verified CustomerEmployees Worked With
Ivan carrillo
December 13, 2023
Greg and the team were amazing, efficient, knowledgeable, and kind. The dealership is stunning and every question was answered in detail. and kind. The dealership is stunning and every question was answered in detail. More
by bwestcott0
December 12, 2023
I enjoyed my experience with Jaguar Riverside I will continue to purchase vehicles from you in the future continue to purchase vehicles from you in the future More
by YVETTE.MANGRAM
Employees Worked With
December 12, 2023
I always use the same service advisor which is Ivan Carrillo, and I will continue to use him he was very professional and explained everything in detail about my car and always keeps me in the loop ab Carrillo, and I will continue to use him he was very professional and explained everything in detail about my car and always keeps me in the loop about what’s going on More
by SavageKing22
Employees Worked With
Ivan Carrillo
December 11, 2023
Nice showroom and facility. Service was prompt and addressed all the concerns I had with my F-Type Jaguar Service was prompt and addressed all the concerns I had with my F-Type Jaguar More
by JRROSSETTI
Employees Worked With
December 09, 2023
VIP Customer service. Fast, gently, accurate information, reminders, excellent vehicle service, excellent facilities, beyond expectations. Fast, gently, accurate information, reminders, excellent vehicle service, excellent facilities, beyond expectations. More
by psuarez007
December 09, 2023
The staff made this process of purchasing from out of state a breeze. I’m extremely happy with the services and my new vehicle! state a breeze. I’m extremely happy with the services and my new vehicle! More
by MS EV
Employees Worked With
December 07, 2023
This summer I had my vehicle in for scheduled maintenance and also addressed a low battery warning indicator. During this appointment, they recharge the battery but told me if the low battery indicator came and also addressed a low battery warning indicator. During this appointment, they recharge the battery but told me if the low battery indicator came back on to bring it back and they would replace the battery under the warranty. The low battery warning indicator came back on after a few months so I made an appointment. On arrival and check in to my appointment I was told that they would have to once again test the battery, recharge then retest before it could be replaced under warranty which could take up to 5-6 hours. After about an hour I was told that the battery once again failed the test and that it would be another 2 hours to recharge and retest. I have not made arrangements for such a lengthy process since my understanding was this was going to be a simple battery replacement rather than having to perform multiple tests and/or recharges before replacement. Since I did not have the time to wait around for another 3 to 4 hours or more before it was finally deemed a battery would need replaced and then actually replacing it so the service represented said well we can wash it for you. After an hour my vehicle was finally brought around and I quickly left. Unfortunately on the drive home I noticed that most of the windows were not cleaned properly and badly streaked you so I had to wash them again by hand once I got home. So long story long, between my drive and the time at the dealership, I spent 4 hours which only resulted in a half xxx car wash, a complementary coffee and no new battery. More
by DENNIS CALAIN
Employees Worked With
Steven was my original sales representative, who provided outstanding customer service
December 06, 2023
It was a nightmare. Service Dept is horrible. I took my LR after a week of buying it to fix some issues. It took eight days to get it back. Lack of communication between Service Dept is horrible. I took my LR after a week of buying it to fix some issues. It took eight days to get it back. Lack of communication between the Service Dept and the customer. Reached out several times to get the status of my LR. Couple of issues were done but kept my LR for awaiting part. They should have released my LR to me so I can use it while waiting for the part. I bought the TREK Edition but missing cable for the Yeti charger and missing manual instructions for the Refrigerator and Yeti charger. A big shout out to Eric Brooks for helping me out for the whole process. He is very knowledgeable and professional. Keep up the good work Eric Brooks, you are a big asset to the company. Thanks to Aaron, Sean Green, very helpful guys. More
by GERONIMO
