Joe Garofalo

My experience with Land Rover Riverside after purchasing a used Tesla Model Y was incredibly frustrating. The car developed significant issues that were subsequently investigated and repaired at Land Rov a used Tesla Model Y was incredibly frustrating. The car developed significant issues that were subsequently investigated and repaired at Land Rover Riverside’s expense, and they eventually reimbursed me for a replacement wheel I had paid for myself. Getting them to actually do those things, however, took months of chasing. I dealt mainly with Jeff Hakimi, the Pre-Owned Sales Manager. There were repeated promises of callbacks and updates that simply never happened, and I constantly had to follow up for inspection reports, repair documentation and reimbursement. I also repeatedly contacted and copied General Manager Joe Garofalo throughout the process. Despite the situation lasting for months, I never received a single direct response from him. The wheel reimbursement sums up the experience. I sent them the invoice in July. Months later Jeff asked me to send it again. I did so immediately, and then heard nothing again. I finally escalated the matter to Jaguar Land Rover North America and indiGO Auto Group corporate leadership, after which the reimbursement check was sent. Everything was ultimately resolved, but it should never have required this amount of persistence from the customer. I would not purchase another vehicle from Land Rover Riverside, largely because of the lack of communication and follow-through from management after the sale. More

Print

Jaguar Land Rover Riverside — 2019 Jaguar F-Type P380, VIN: SAJDD1FV6KCK61490 I’m posting this both about my experience with the dealership and for anyone considering this exact vehicle. The buying pr VIN: SAJDD1FV6KCK61490 I’m posting this both about my experience with the dealership and for anyone considering this exact vehicle. The buying process took roughly 10:30 a.m. to 4:00 p.m. My Dodge Challenger was initially valued at about $33,625, then I was offered around $26,000, before we eventually agreed at approximately $29,500. Before buying the Jaguar, I specifically raised concerns about its previous front-end damage, body-panel fitment and panel alignment. I asked for an independent pre-purchase inspection. That request was refused. Instead, I was encouraged to rely on the dealership’s own inspection and Jaguar-trained technicians. I was told words to the effect of: “We are a Jaguar dealership, why would you need a PPI?” “Do you not trust us? We have trained Jaguar technicians.” I was also told the car had been inspected that morning, was in “great condition,” had “no issues,” and had “no alignment issues.” To be clear, I was asking about body-panel alignment, panel gaps and fitment — not wheel alignment. I also asked to see the dealership’s own inspection paperwork because they were relying heavily on that inspection to reassure me. I was not provided it. Instead, I was referred to the vehicle’s smog check and was told, in substance, that this showed the vehicle was in good condition and addressed my concerns. A smog inspection does not tell a buyer whether a vehicle has extensive repainting, body filler, poor panel gaps or previous body repairs. After taking delivery, I immediately obtained an independent inspection. It documented very high paint-depth readings indicating prior paint/body repair, repainting, overspray, multiple paint layers, body-panel misalignment, inconsistent panel gaps and other condition concerns. The report also documented separation of both seat coverings from the seat backs. I have attached screenshots from the independent inspection so people can review the findings themselves rather than simply relying on my opinion. I exercised my cancellation option immediately and returned the vehicle within the required time and mileage limits. The return process was also disappointing. I had a witness with me. I was asked to sign a Statement of Facts saying my cash down payment “WAS” returned, even though I had not yet received it. The document required me to certify the information under penalty of perjury. I would not sign something saying I had received money that I had not yet received. When the refund check was eventually shown to me, it was unsigned. I noticed this myself and insisted on receiving a properly signed check before acknowledging receipt. During the discussion, management told me “You need to relax,” questioned my concern regarding approximately $14,000, and referred to having a $300,000 car in the lobby. I ultimately received a properly signed refund check and the transaction was cancelled. My main concern is simple: I tried to protect myself before buying the vehicle by requesting an independent inspection. That request was refused, and I was repeatedly encouraged to trust the dealership’s own inspection and technicians instead. I’m sharing the VIN and inspection screenshots because if this vehicle is offered for sale again, I believe a future buyer should have the opportunity to see the information I wish I had before purchasing it. If you are considering VIN SAJDD1FV6KCK61490, I strongly recommend obtaining your own independent PPI and body/paint inspection before signing anything. More

Print

Very customer friendly and an overall great experience. I would recommend them to anyone wanting to purchase a new car. I would recommend them to anyone wanting to purchase a new car. More

Print

I am not one to write reviews but feel it is warranted. I bought a "used" Land Rover vehicle with 600 miles on it from their Riverside dealership (sight unseen). I relied heavily on their salesperson reinf I bought a "used" Land Rover vehicle with 600 miles on it from their Riverside dealership (sight unseen). I relied heavily on their salesperson reinforcing there were no scratches or blemishes on the car prior to taking ownership.They delivered the vehicle to my house and the vehicle came with touch-up paint all over the drivers side. I have reached out to the General Manager of the dealership but apparently he feel's no need to respond to me. I have bought several "high-end" vehicles in my time but never one as "marked-up" as this. I will live and learn. At this point, I will absorb the cost to re-paint my doors, thanks to Land Rover Riverside and their lack of accountability. Overall, a poor transaction that should not have happened. Beware. More

Print

The Riverside store went the extra mile to get me into the car I really wanted. Patrick Branson in sales is so knowledgeable on all the different models. He is very passionate of the brand. He took the ti the car I really wanted. Patrick Branson in sales is so knowledgeable on all the different models. He is very passionate of the brand. He took the time explaining all the features on the car. Steven in Finance went above and beyond to get me financed. Scott McCloud and Joe Garofalo were very supportive on wanting to me to be happy with the deal on my car. Thank you Team. Mary Barrera More

by MARY.BARRERA Verified Customer Verified Customer

Print

They made purchasing process simple and the delivery of the car. I would definitely recommend Riverside to a friend. the car. I would definitely recommend Riverside to a friend. More

by WAYNE40 Verified Customer Verified Customer

Print

The service staff was very good and professional. I would recommend them to my friends. I would recommend them to my friends. More

by DRSALGAROFALO Verified Customer Verified Customer

Print

Aaron is unbelievable and one of the best sales guy I have ever encountered!!! He was so patient and thorough!!! have ever encountered!!! He was so patient and thorough!!! More

by summermcmaster Verified Customer Verified Customer

Print

Great experience best customer service i have ever experienced.Albert made my experience on of a kind thank to everyone one at Land Rover for Making my Dream Truck Possible thank you :) experienced.Albert made my experience on of a kind thank to everyone one at Land Rover for Making my Dream Truck Possible thank you :) More

by MANNY.RUELAS Verified Customer Verified Customer

Print

Joe Garofalo is the best. I have bought several cars from the dealership. I recommend this store to many of my clients. I have bought several cars from the dealership. I recommend this store to many of my clients. More

by DRSALGAROFALO Verified Customer Verified Customer

Print