Jaguar Land Rover Riverside

Mark was fantastic as always! Great attention to detail, quick responses to my questions, car was repaired earlier than promised, exceptional customer service from start to finish Great attention to detail, quick responses to my questions, car was repaired earlier than promised, exceptional customer service from start to finish! More

World class service at the dealership. However, this Survey is a 2out of 10. It should not require you to put a min of 15 words. I would normally just skip the survey for that reason. Howe However, this Survey is a 2out of 10. It should not require you to put a min of 15 words. I would normally just skip the survey for that reason. However, knowing that many people might just skip it, Mark, my wonderful Service advisor may not be getting the credit he deserves. Do better on the survey request. More

Great experience with dealership, from scheduling appointment to end of service , process was seamless. Service advisor “Ivan” great person. Waiting area clean, lady at coffee station was doing great appointment to end of service , process was seamless. Service advisor “Ivan” great person. Waiting area clean, lady at coffee station was doing great service. Overall good experience. More

10/10 I was able to find a great car and a great deal. Pedro was a great help and made the whole process fun, enjoyable and super smooth. Pedro was a great help and made the whole process fun, enjoyable and super smooth. More

Mark was very friendly and knowledgeable. Service was timely. I will bring my range again. Service was timely. I will bring my range again. More

Mark was extremely helpful and knowledgeable through my entire service experience. I was kept informed and accommodated extremely well. entire service experience. I was kept informed and accommodated extremely well. More

I had an emergency drop off situation and the service rep got me in right away. Repairs were straight forward, they honored my warranty no questions asked and were helpful in getting me a loaner vehicle whil got me in right away. Repairs were straight forward, they honored my warranty no questions asked and were helpful in getting me a loaner vehicle while repairs were being done. More

Knowledgeable staff, exceptionally good customer service and professional. I would surely recommend them to my family and some friends. and professional. I would surely recommend them to my family and some friends. More

Very knowledgeable personal with good costumer service and helpful I would recommend them to others Thank you we love our Land Rover velar and helpful I would recommend them to others Thank you we love our Land Rover velar More

DECEPTIVE PRICING. I purchased a 2023 Mercedes from this dealership and pod exactly what they priced it t online and added the 100k extended warranty. I was then told t I purchased a 2023 Mercedes from this dealership and pod exactly what they priced it t online and added the 100k extended warranty. I was then told that I had to pay an additional $1,500 for a GPS they install in all of their cars, the Mercedes has one installed factory already, but they made instead of removing it like I requested made me pay an additional $1,045. They also installed fancy stickers on the door edges which protect someone else’s car if I open the door into their car for another $545. I also said I don’t want those. They said that was on every car! After I agreed and told this to a friend who owns a Chevrolet dealership, he was furious and said that was illegal, they cannot add items to a vehicle and make you pay more than an advertised price. I spoke with a GM from another dealer and he said that was absolutely xx and they thought it was a shady business practice. I have since texted the salesman Heath at least 6-7 times which each time he has responded either someone will call, they’re busy try calling direct, which I left Jeff the GM a voicemail and never got a call back, and let Heath know this which he said let me try something else. This has gone on for probably 2 months and I’m tired of calling. I would highly suggest finding a dealer that doesn’t make money by adding things to the vehicle you don’t need! And certainly one that will at least hear you out on your concerns after the purchase of you reach out as many times as I have. You also see other complaints online for deceptive pricing and others stating they need a new GM. More