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Jaguar - Land Rover Naples - Naples Luxury Imports

Naples, FL

4.9
882 Reviews
Jaguar Naples in Naples, FL treats the needs of each individual customer with paramount concern. We understand that you have high expectations, and as a Jaguar dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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900 Tamiami Trail N

Naples, FL

34102

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Showing 882 reviews

November 17, 2021

Jennifer Mickey and her colleagues are a cut above the rest. Client-focused, attentive to detail and always willing to help are just a few of the ways I would describe her customer service standards. Ever More

by Hroig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Mickey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Jaguar - Land Rover Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Take care!

November 13, 2021

Jacob was great to work with, communication, timeliness and courteous. Would deal with Jacob anytime. More

by Kent.a.chancellor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jacob here at Jaguar - Land Rover Naples! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

November 12, 2021

I purchased my last car here 4 years ago. I’m super happy with the detail to customer service More

by marcomary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Merriman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 11, 2021

Dealership sold me a new Jaguar e pace. Within about a week the brakes made a grinding noise. After three days at the dealer they replaced the brakes. Result was worse then before. Now the front end makes More

by Marcomagpie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Rodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Russo, Jaime Amoroso
Nov 12, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello, Thank you for your feedback. It is my understanding that our manager has been in touch with you. I would like for you to know that the last thing we want is an unsatisfied customer. We both have the same goal, for you to be satisfied with your purchase and enjoy your vehicle for several years. We are sorry that that is not the case, however, there is a process that we have to follow. If a car is not functioning as it should, we have to go through a process that is set up by the manufacturer for unfortunate instances such as these. I assure you that we are doing everything we can to get to the bottom of this as soon as possible. We wish this would not have happened with your vehicle either. I hope we get this resolved very quickly, and I again apologize that you are not satisfied with your experience. Please reach out to Jonathan Russo should you have any further comments or questions. Kind Regards, Jaguar Naples

Nov 18, 2021 -

Marcomagpie responded

I learned this evening that after you replaced the brakes twice you admit that the problem still exists. So your solution is to give me the car back and sometime next year Jaguar is coming out with new brakes that might solve the problem. So you give me a new car with defective, probably dangerous brakes and tell me to go away. You and your dealership are a scam. I’ll be seeking legal council.

November 09, 2021

The Sales Consultant, Jacob Agin, was outstanding. Very attentive of my time and was quick to make things happen. Less paperwork than any previous car buying experiences. Jacob made the experience exceptio More

by CoryMeyer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jacob here at Jaguar - Land Rover Naples! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 08, 2021

I have absolutely never had a better car buying experience than I had at Naples Luxury Imports and Austin Bending. The quality of cars is unmatched! Austin, took time never pushing me into a car I More

by roggold
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Bending
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, we're glad you had such a wonderful experience with us! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jaguar - Land Rover Naples!

November 06, 2021

Jacob did an outstanding job locating a vehicle in a very difficult market and sold it to us at a very fair price. He is very good at what he does. More

by Matt Cedrone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi Matt, we are happy to pass along your comments to Jacob here at Jaguar - Land Rover Naples! Feel free to reach out to us if you need anything. Have a wonderful day.

November 02, 2021

Frank Orsini at Landrover Naples Luxury Imports is a pleasure to work with. I have purchased two Range rovers with Frank and another on order now. I love the staff at this dealership, they have become f More

by Charju11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Orsini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Mickey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Russo, Lynn Henkel
Nov 03, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you so much for your feedback about Jaguar - Land Rover Naples! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

October 26, 2021

very nice dealership.salesman Jacob Agin was very very nice dealership. salesman Jacob Agin was very personable. Did not push me in any direction. was there to help and answer all question. More

by brucehank65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : receptionist (I believe her name was donna)
Oct 27, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, we appreciate your positive review about your recent experience with us! Please reach out to us at (239) 280-5108 so we may assist you in moving forward towards a resolution.

October 22, 2021

The experience was seamless … everything from the on-line viewing of the vehicle, to Anna’s personal involvement in the sale, to the delivery of the vehicle by Dave, to Anna’s post-delivery follow up to ensu More

by jadamovich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Merriman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave
Oct 25, 2021 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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