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Jaguar - Land Rover Naples - Naples Luxury Imports

Naples, FL

4.9
881 Reviews
Jaguar Naples in Naples, FL treats the needs of each individual customer with paramount concern. We understand that you have high expectations, and as a Jaguar dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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900 Tamiami Trail N

Naples, FL

34102

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Showing 881 reviews

April 14, 2023

Purchased my RS6 sight unseen from Jacob. He walked me through the process and gave me a fair price. Most important was the way the car arrived. Jacob went out of his way without asking to re More

by Mazz02
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jaguar - Land Rover Naples. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 13, 2023

The dealership was top notch. My service agent, Yanni, took care of everything very professionally. He explained the process and made me feel at ease. I highly recommend this d More

by Ann Marie W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yanni
Apr 27, 2023 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi Ann, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Jaguar - Land Rover Naples to have earned it.

December 08, 2022

The smoothest ,comprehensive, and most professional car buying experience I have ever had. Frank Orsini was very proactive in anticipating our needs in this very chaotic marketplace. Highest recommendation More

by jrw911sc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Orsini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Jaguar-Land Rover Naples to have earned it. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 22, 2022

John Malikoglu was outstanding salesperson. He was extremely well versed in the product I special ordered, as Range Rover Sport. He was very knowledgeable and patient with me. A fantastic repre More

by hmwcpa
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Malikoglu
Nov 24, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello, we are pleased to hear of your experience with us here at Jaguar - Land Rover Naples. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

October 26, 2022

Jacob Agin was very professional. No nonsense, no run around and very responsive. I would recommend him to others for their car buying needs. More

by ralphfriedmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Jaguar - Land Rover Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 19, 2022

My car buying journey began in 2019, a little over two years ago. I was set on buying a range rover but it was important to me to purchase the latest model of the car, as car news outlets had announced ru More

by Rachel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Bending
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2022

Horrible customer service. We bought a new RR and it was a lemon. After 2.5 years of this piece of junk we won our case! Dealership and GM were jerks. More

by harts.arks_0a
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Rodes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Mickey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (239) 280-5108 to share more details about your visit so we can make things right.

Sep 21, 2022 -

harts.arks_0a responded

You were given 2.5 years to make it right. We were treated as though we were lying, given your worst cars as loaners. Management was rude and disbelieving of our claims and concerns. We were lied to over and over about “car was fine” for it not to even make it off the lot. Jennifer milked us out of a lot of money pretending it wasn’t warranty work. Eric knew nothing about the car and I mean NOTHING! He was useless!

August 01, 2022

We have purchased several cars from Austin at this dealership. We all ALWAYS VERY PLEASED with how helpful, knowledgeable, honest and professional Austin and everyone is here! We HIGHLY recommend them More

by Tianja
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Shoplack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Bending
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Mickey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello, we're happy you found our staff to be so supportive during your experience here at Jaguar - Land Rover Naples. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

June 28, 2022

Worst dealership on the planet. Sales staff are great but service is deplorable and front receptionist is very snippy steer clear at all costs! More

by Iluvswfl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Orsini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi, thank you for taking the time to bring this matter to our attention. Here at Jaguar - Land Rover Naples customer service is one of our top priorities and we are disappointed to learn that you had anything less than a great experience with us. If you'd be willing, please contact our Manager at (239) 280-5108. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.

Jun 29, 2022 -

Iluvswfl responded

Your dealership failed me numerous times. I had heard service was bad here but it is far worse than imaginable. Service appointments are not commenced until the 3rd or 4th day. Front receptionist to the showroom is snotty. Service department so horrendous that I sold my brand new car at only 4000 miles. So happy to have concluded business with this rotten dealership! Never again! I will be sure to tell anyone who asks how awful this dealership is.

Jun 29, 2022 -

Iluvswfl responded

Too late to discuss this matter, as I sold this vehicle and will NEVER EVER buy another car from this rotten dealership. You have a notorious nefarious reputation of more than 20 years of being deplorable. So no, nothing will change here. We had a Maserati before this last car and the same story with shotty service. The nasty receptionist at the front desk purposely disconnected my calls to management multiple times so that was another frustration. Only thing nice there was the sales staff but what good is that when your car needs servicing. So this feedback rating needs to be available to other potential buyers so that do not get stuck with the same situation. If you want a car that is sold at this dealership, buy and service it in Fort Myers.

June 13, 2022

A pleasant, efficient and hassle free experience. Jacob Agin was always on top of any request. Nice job by all involved! More

by Paul
Recommend Dealer
Yes
Employees Worked With
Jacob Agin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi Paul, thank you so much for your kind words about your experience here at Jaguar-Land Rover Naples. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

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