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Jaguar Land Rover Jacksonville

Jacksonville, FL

4.7
188 Reviews

11217 Atlantic Blvd

Jacksonville, FL

32225

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Showing 188 reviews

February 20, 2022

Great people who care about the cars and the customers. Only issue: long wait to finish a tune up More

by LMZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
Feb 21, 2022 -

Jaguar Land Rover Jacksonville responded

We appreciate your very important feedback. While it's fantastic to hear that the Jaguar Jacksonville team was able to assist you so seamlessly, we apologize for the extended wait time you encountered. We will certainly keep this in mind moving forward. Have a great day!

February 08, 2022

Mary provided exceptional service and support. This level of service is typical by Mary. She went above and beyond to recognize the problem and arranged with the service department to provide a cost effectiv More

by georgef.morrison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary
Feb 09, 2022 -

Jaguar Land Rover Jacksonville responded

Thank you for the great review, George! We are so glad to hear that you had such a successful service experience working with Mary. Drive safely, and we hope to see you back again at Jaguar Jacksonville!

January 26, 2022

I was really happy with the service provided by Jaguar of Jacksonville. I highly recommend them. More

by James
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Moyer
Jan 27, 2022 -

Jaguar Land Rover Jacksonville responded

James, thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Jaguar Jacksonville team. Drive safely, and we hope to see you back again down the road!

January 12, 2022

Worst Dealer in the world. We bought a 2012 Infiniti QX56 driving it home the check engine light came on. We took it right back and they had it for two weeks (Yes, I was paying for a new car and not dri More

by curt0813
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Moyer
Jan 13, 2022 -

Jaguar Land Rover Jacksonville responded

Curt, I'm sorry to hear about the persisting trouble with your vehicle and that we couldn't do more to resolve it. This is never the outcome we want, as client satisfaction is our number one goal. I will share this review internally so we can work to prevent similar situations, but please give me a call so I can address this matter directly. I would be glad to assist however I can. Best, Mic Romero - General Manager - (904) 642-1500

January 09, 2022

Good customer service , timely attention and recommendations were taken. Once we decide if we will trade the car we will be in touch. More

by david_salem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
Jan 10, 2022 -

Jaguar Land Rover Jacksonville responded

Hi David - We are thrilled that our team could deliver a five-star experience for you! Thank you for choosing Jaguar Jacksonville and for sharing your feedback. We look forward to working with you again!

January 08, 2022

Patient..Great personality. Easy to talk to. Mannerable. Man of his word. Didn't pressure us. More

by Elijah Lowery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Moyer
Jan 09, 2022 -

Jaguar Land Rover Jacksonville responded

Elijah, this is the exact feedback we hope to receive after your purchase. We're so pleased to hear we made the experience a seamless one, and our whole team at Jaguar Land Rover Jacksonville wishes you many smooth miles on the road ahead.

December 14, 2021

If you want great Customer Service at the Jaguar Dealership/Service Dept (Jacksonville, Fl/ Atlantic Blvd), see Mary O.! She is awesome, very nice, treated me like a customer should be treated and p More

by Terri Glover
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Osei
Dec 14, 2021 -

Terri Glover responded

If you want great Customer Service at the Jaguar Dealership/Service Dept (Jacksonville, Fl/ Atlantic Blvd), see Mary O.! She is awesome, very nice, treated me like a customer should be treated and patient, which is important to me. When I arrived, a Loaner car was ready for me - No wait! Constant updates on my car while being serviced is a Plus in addition to addressing all of my questions and concerns. Thanks!!!!!

Dec 15, 2021 -

Jaguar Land Rover Jacksonville responded

Terri, Thank you taking the time to review your experience and calling out Mary for her hard work and dedication. Thanks,Jim

November 16, 2021

Lauren is the best. She is Very responsive and finished my service before the estimated time. More

by Bettydaviseyes10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren is the only one I spoke to
Nov 16, 2021 -

Jaguar Land Rover Jacksonville responded

Responsive and speedy service is what we strive for, Betty! Thank you for the great review - we hope to see you back for future maintenance needs!

November 04, 2021

Good service and responsive attitude in the processing of a request to repair a burnt hole in the leather seat of the passenger side. More

by Jack Gabriel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Carruthers
Nov 04, 2021 -

Jaguar Land Rover Jacksonville responded

We're pleased that our team took great care of your leather seat repairs. --The Jaguar Jacksonville team

October 29, 2021

Bad Service, Upcharging, Over pricing, unauthorized work, failed repair work. 2014 XK with less than 25,000 miles. Mom is 85, and treated horribly by this dealership. Its was a 2 week wait to get in, on a ca More

by Mike A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Moyer
Nov 01, 2021 -

Jaguar Land Rover Jacksonville responded

Michael - We expect all of our customers to be treated with straightforward and fair service. I'm so sorry to read about your mother's experience and the frustrations she's dealt with. There is a lot written here, so I think it would be best for us to discuss this directly. If you're willing to have that conversation, please give me a call. Clay Caruthers - Service Manager - (904) 642-1500

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