Jaguar Land Rover Jacksonville

Great people who care about the cars and the customers. Only issue: long wait to finish a tune up Only issue: long wait to finish a tune up More

Mary provided exceptional service and support. This level of service is typical by Mary. She went above and beyond to recognize the problem and arranged with the service department to provide a cost effectiv of service is typical by Mary. She went above and beyond to recognize the problem and arranged with the service department to provide a cost effective fix. More

I was really happy with the service provided by Jaguar of Jacksonville. I highly recommend them. Jacksonville. I highly recommend them. More

Worst Dealer in the world. We bought a 2012 Infiniti QX56 driving it home the check engine light came on. We took it right back and they had it for two weeks (Yes, I was paying for a new car and not dri QX56 driving it home the check engine light came on. We took it right back and they had it for two weeks (Yes, I was paying for a new car and not driving it) they said it was fixed. We got it back and the next day the light was back on. So, we took it back and they have had it for a week now. Now the sales manager is refusing to fix the car because they are upside down now and not making any money off the deal. Not my problem. Don't try and sell are car that has issues and say you inspected it. DO NOT BUY A USED CAR FROM THIS DEALER!! More

Good customer service , timely attention and recommendations were taken. Once we decide if we will trade the car we will be in touch. recommendations were taken. Once we decide if we will trade the car we will be in touch. More

Patient..Great personality. Easy to talk to. Mannerable. Man of his word. Didn't pressure us. Mannerable. Man of his word. Didn't pressure us. More

If you want great Customer Service at the Jaguar Dealership/Service Dept (Jacksonville, Fl/ Atlantic Blvd), see Mary O.! She is awesome, very nice, treated me like a customer should be treated and p Dealership/Service Dept (Jacksonville, Fl/ Atlantic Blvd), see Mary O.! She is awesome, very nice, treated me like a customer should be treated and patient, which is important to me. When I arrived, a Loaner car was ready for me - No wait! Constant updates on my car while being serviced is a Plus in addition to addressing all of my questions and concerns. Thanks!!!!! More

Lauren is the best. She is Very responsive and finished my service before the estimated time. my service before the estimated time. More

Good service and responsive attitude in the processing of a request to repair a burnt hole in the leather seat of the passenger side. a request to repair a burnt hole in the leather seat of the passenger side. More

Bad Service, Upcharging, Over pricing, unauthorized work, failed repair work. 2014 XK with less than 25,000 miles. Mom is 85, and treated horribly by this dealership. Its was a 2 week wait to get in, on a ca failed repair work. 2014 XK with less than 25,000 miles. Mom is 85, and treated horribly by this dealership. Its was a 2 week wait to get in, on a car that was overheating so you can’t drive it. Another 2 weeks before they looked at it with excuse after excuse as to why they could not get to the car after a scheduled appointment. Another week to repair the car and return it, even though their fix was only about 4 hours of service work. So the first complaint is a ridiculous 5 week wait- no consideration at all for the customer. Dealer replaced a fan, Thermostat, a cabin filter, engine filter, No need for this upselling of these filters) and unauthorized Vacuum pump (unrelated -its related to brakes and functioning fine -even their own documentation says it was authorized by inspection- normally its authorized by the customer, and cost about $1000.00). The car was losing coolant from the time it left the shop supposed repaired- Mom returned back to the dealer, Advisor says drive it, probably just an air bubble, drove it, still leaking 2 weeks later and topped with over 2 gallons of water in to the reservoir , return to the shop to get their alleged best mechanic in the US on the job. Diagnosis is a failed water pump, quote was another $1500-$2000, after we had replaced a fan (they rarely fail) other things, and a Vacuum pump for over $3000.00. The dealer also wanted $1000.00 to remove excess water from the V cavity on the engine since the coolant was now all over the place- as it turns out this can just be extracted with a shop vac.. . Mom decided she would go to the local independent shop. But the Jag dealer did not put coolant in the reservoir. Mom checked it at the driveway, so they almost sent her on the road to overheat and possibly blow the engine, if she had not insisted on checking under the hood. The independent had replaced the water pump just 10,000 miles earlier. Turns out it was NEVER the water pump but an under engine hose that was falling apart, cost was about $500.00 which included cleaning the V cavity. During the course of this 8 week debacle of missed promise dates, for a basic repair, we discovered this dealership cannot be trusted, the parts on the invoices are marked up by 25% compared to RETAIL pricing of OEM parts at other Jag dealerships, they completed an expensive and not needed unauthorized repair unrelated to the overheating, and completely misdiagnosed the repair, then misdiagnosed the repair for the second time. Search their low reviews and you will find similar stories of bad service and over charging. Don’t be fooled but their politeness and excuses. Not a good way to treat an older person who brought a beloved low mileage car in service. More