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Jaguar Land Rover Jacksonville

Jacksonville, FL

4.8
179 Reviews

11217 Atlantic Blvd

Jacksonville, FL

32225

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Showing 179 reviews

October 26, 2022

I want to start by saying the sales department is great. They will work hard and try their best to make a deal and get you your dream car but that is it. Range Rover is the worst car I have had and the wors More

by Jessiegurl_jessie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mic Romero
Oct 28, 2022 -

Jaguar Land Rover Jacksonville responded

While it is good to hear about your positive time working with our sales staff, it is disappointing that the same cannot be said of your service experiences. We strive to address our customers' concerns quickly and effectively and it is disappointing that you are having continued issues with your vehicle. Please give me a call at your convenience so I can be of assistance. Thank you, Kevin Coughlin - Service Manager - 904-642-1500 x140

September 08, 2022

Drop off check in process was easy and fast. Shuttle was immediately available. My car was repaired faster than originally thought. More

by Chuckadam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen from service
Sep 08, 2022 -

Jaguar Land Rover Jacksonville responded

The Jaguar Jacksonville team is glad your service experience was five-star worthy! We look forward to assisting you again soon. Until then!

August 08, 2022

Professional staff and great service. We did not have an appointment. We were traveling through Jacksonville when the check engine light came on. There was no hesitation to find out what More

by Leeg1936
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria, Mic Romero
Aug 09, 2022 -

Jaguar Land Rover Jacksonville responded

Thanks for stopping in at Jaguar Jacksonville and leaving us a five-star review! It was a pleasure to assist you, and we are looking forward to seeing you back for your next purchase. Until then, drive safe!

June 21, 2022

My experience with Jaguar/Landover off Atlantic was very pleasant as my service advisor was courteous and very knowledgeable. She connects with her customers and treats them like family. First class service More

by Erie Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary
Jun 21, 2022 -

Jaguar Land Rover Jacksonville responded

Thank you for the stellar review. We're glad to hear that the team took care of your vehicle and was courteous and knowledgeable. See you again next time! --Jaguar Jacksonville Team

June 17, 2022

Great place to do business. I’ve bought five cars from them and they have always exceeded my expectations. More

by Drew Lybrook
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cruz, Bill Bingham, Nicki Shrewsbery, Mic Romero
Jun 17, 2022 -

Jaguar Land Rover Jacksonville responded

Thank you for your repeat business, Drew, and for being a loyal Jaguar Land Rover Jacksonville client! We're glad we've been able to help you find a vehicle on numerous occasions - and we wish you safe travels till we see you again! Take care.

June 14, 2022

Took my Range Rover for Service & Stephen was very helpful. Everything went smooth & quick. I also got my vehicle done on the same day. More

by AJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
Jun 14, 2022 -

Jaguar Land Rover Jacksonville responded

Thank you for your review, AJ! We're glad Stephen delivered excellent, fast assistance that shaped your seamless Jaguar Jacksonville experience. Have a wonderful day!

May 13, 2022

Great Team! Helpful, Professional and Genuine— I would use them for all my service needs More

by b.purpura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt
May 13, 2022 -

Jaguar Land Rover Jacksonville responded

Helpful, professional, and genuine are three words we strive to live by! Thank you for the amazing review and for doing business with the Jaguar Land Rover Jacksonville team!

April 01, 2022

Very Professional. Mary always go above and beyond to help all the customers. They make sure they get the job done. More

by Tbennettdog12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary
Apr 01, 2022 -

Jaguar Land Rover Jacksonville responded

Mary will be honored to hear that her exceptional customer care and professionalism earned us this kind review! Many thanks from all of us at Jaguar Jacksonville for sharing your enthusiasm for our business, and we wish you safe travels until we see you next!

March 23, 2022

When arrived at dealership was impressed with inventory. then a very friendly sales lady appeared,ANA GIBSON who was very knowledgeable More

by upsretired58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIC ROMERO
Mar 23, 2022 -

Jaguar Land Rover Jacksonville responded

We're glad you had an impressive visit, from our inventory to our service! Thank you for the amazing review and for giving Ana a shout-out. The entire Jaguar Land Rover Jacksonville team appreciates it!

March 14, 2022

Impossible to get your car serviced. It took 2 months to get an appointment. We needed to drop off the car 2 hours later than our original appointment (DUE TO MY HUSBANDS CHEMO TREATME More

by KRM
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
James Moyer
Mar 15, 2022 -

Jaguar Land Rover Jacksonville responded

We're sorry for the difficulty you've had scheduling with our service department, and we can certainly understand your frustration. We do our best to accommodate the needs of every client, and we apologize that hasn't been clearer. We will use this feedback to evaluate and improve, but if you'd like to discuss this matter directly, our General Manager, Mic Romero, would be glad to speak with you at (904) 642-1500. Thank you.

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