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Jaguar Land Rover Jacksonville

Jacksonville, FL

4.7
174 Reviews

11217 Atlantic Blvd

Jacksonville, FL

32225

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Showing 174 reviews

June 14, 2022

Took my Range Rover for Service & Stephen was very helpful. Everything went smooth & quick. I also got my vehicle done on the same day. More

by AJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
Jun 14, 2022 -

Jaguar Land Rover Jacksonville responded

Thank you for your review, AJ! We're glad Stephen delivered excellent, fast assistance that shaped your seamless Jaguar Jacksonville experience. Have a wonderful day!

May 13, 2022

Great Team! Helpful, Professional and Genuine— I would use them for all my service needs More

by b.purpura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt
May 13, 2022 -

Jaguar Land Rover Jacksonville responded

Helpful, professional, and genuine are three words we strive to live by! Thank you for the amazing review and for doing business with the Jaguar Land Rover Jacksonville team!

April 01, 2022

Very Professional. Mary always go above and beyond to help all the customers. They make sure they get the job done. More

by Tbennettdog12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary
Apr 01, 2022 -

Jaguar Land Rover Jacksonville responded

Mary will be honored to hear that her exceptional customer care and professionalism earned us this kind review! Many thanks from all of us at Jaguar Jacksonville for sharing your enthusiasm for our business, and we wish you safe travels until we see you next!

March 23, 2022

When arrived at dealership was impressed with inventory. then a very friendly sales lady appeared,ANA GIBSON who was very knowledgeable More

by upsretired58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIC ROMERO
Mar 23, 2022 -

Jaguar Land Rover Jacksonville responded

We're glad you had an impressive visit, from our inventory to our service! Thank you for the amazing review and for giving Ana a shout-out. The entire Jaguar Land Rover Jacksonville team appreciates it!

March 14, 2022

Impossible to get your car serviced. It took 2 months to get an appointment. We needed to drop off the car 2 hours later than our original appointment (DUE TO MY HUSBANDS CHEMO TREATME More

by KRM
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
James Moyer
Mar 15, 2022 -

Jaguar Land Rover Jacksonville responded

We're sorry for the difficulty you've had scheduling with our service department, and we can certainly understand your frustration. We do our best to accommodate the needs of every client, and we apologize that hasn't been clearer. We will use this feedback to evaluate and improve, but if you'd like to discuss this matter directly, our General Manager, Mic Romero, would be glad to speak with you at (904) 642-1500. Thank you.

February 23, 2022

Everyone in service,Allen and Mary are very nice and helpful. There have been many people out with Covid but they have done the best they can More

by mlewisrealtor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen and Mary, Service. Drew in Sales, James Moyer
Feb 24, 2022 -

Jaguar Land Rover Jacksonville responded

We really appreciate your understanding and kind words about Allen and Mary. Thank you for coming to Jaguar Jacksonville for your auto service needs! We look forward to assisting you next time.

February 20, 2022

Great people who care about the cars and the customers. Only issue: long wait to finish a tune up More

by LMZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
Feb 21, 2022 -

Jaguar Land Rover Jacksonville responded

We appreciate your very important feedback. While it's fantastic to hear that the Jaguar Jacksonville team was able to assist you so seamlessly, we apologize for the extended wait time you encountered. We will certainly keep this in mind moving forward. Have a great day!

February 08, 2022

Mary provided exceptional service and support. This level of service is typical by Mary. She went above and beyond to recognize the problem and arranged with the service department to provide a cost effectiv More

by georgef.morrison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary
Feb 09, 2022 -

Jaguar Land Rover Jacksonville responded

Thank you for the great review, George! We are so glad to hear that you had such a successful service experience working with Mary. Drive safely, and we hope to see you back again at Jaguar Jacksonville!

January 26, 2022

I was really happy with the service provided by Jaguar of Jacksonville. I highly recommend them. More

by James
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Moyer
Jan 27, 2022 -

Jaguar Land Rover Jacksonville responded

James, thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Jaguar Jacksonville team. Drive safely, and we hope to see you back again down the road!

January 12, 2022

Worst Dealer in the world. We bought a 2012 Infiniti QX56 driving it home the check engine light came on. We took it right back and they had it for two weeks (Yes, I was paying for a new car and not dri More

by curt0813
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Moyer
Jan 13, 2022 -

Jaguar Land Rover Jacksonville responded

Curt, I'm sorry to hear about the persisting trouble with your vehicle and that we couldn't do more to resolve it. This is never the outcome we want, as client satisfaction is our number one goal. I will share this review internally so we can work to prevent similar situations, but please give me a call so I can address this matter directly. I would be glad to assist however I can. Best, Mic Romero - General Manager - (904) 642-1500

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