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Jaguar Land Rover Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.8
180 Reviews
Call Dealership (877) 786-3551

11217 Atlantic Blvd

Jacksonville, FL

32225

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Showing 180 reviews

January 22, 2023

Drew is very professional and a pleasure to work with. He did a great job of patiently working through several options to find the perfect car for my wife. More

by Range Rover
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Byers, Mic Romero
Report | Print
Jan 23, 2023 -

Jaguar Land Rover Jacksonville responded

Thank you for your confidence in Drew and our team! We appreciate your feedback here at Jaguar Jacksonville. Have a great rest of your day!

January 18, 2023

Worst ever, they have lost my business, I will never purchase another vehicle from them! More

by Giovanna Carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin, Daniel (both in service), Mic Romero
Report | Print
Jan 18, 2023 -

Jaguar Land Rover Jacksonville responded

Giovanna - I'm sorry that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, would like to discuss your visit further. I will search for your contact information but in case I can't find it, would you consider giving me a call? Thank you, Nicole Shrewsbery - General Sales Manager - (904) 642-1500

January 18, 2023

Louis great salesman very nice an not pushy to make u buy car an very pleasant smile More

by Ernestpatricebrown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mic Romero
Report | Print
Jan 19, 2023 -

Jaguar Land Rover Jacksonville responded

This review means a lot to us! Thank you for choosing Jaguar Jacksonville and for sharing your thoughtful feedback about Louis. We hope to see you again!

January 17, 2023

Great service advisor! Extremely knowledgeable and friendly. Dealership is clean and comfortable. I would highly recommend. More

by Rnlmedical
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen the Service advisor
Report | Print
Jan 18, 2023 -

Jaguar Land Rover Jacksonville responded

Thanks for this great review of Jaguar Jacksonville! We are here to help with any of your future service needs.

December 27, 2022

Awesome service dept and work and Mary is an all star. Also had help from I believe randy in sales and of course the driver Debbie. Will buy all vehicles in the future for my family from this dealership More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary, randy, debbie
Report | Print
Dec 27, 2022 -

Jaguar Land Rover Jacksonville responded

We appreciate the kudos, Steve! Mary, Debbie, and Randy are always ready to go above and beyond for our awesome guests and we will pass along the kind words. Have a good day!

Dec 27, 2022 -

Steve responded

Mirium was the best of all I said Mary but meant mirium

Dec 27, 2022 -

Jaguar Land Rover Jacksonville responded

Thank you, Steve, for the clarification! We will let Mirium know. Take care.

December 24, 2022

They worked with me when we had to change dates for picked. Service department called before doing anything extra. Staff was very helpful and nice More

by Jezibell57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mic Romero
Report | Print
Dec 24, 2022 -

Jaguar Land Rover Jacksonville responded

We're thrilled you enjoyed working with our team here at Jaguar Jacksonville! Thank you so much for the supportive feedback.

December 11, 2022

awful experience dishonest people they hold the title for 45 days without any good reasons. More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mic Romero
Report | Print
Dec 12, 2022 -

Jaguar Land Rover Jacksonville responded

Mary, Your review is concerning and I am sorry to hear about the delay with your vehicle's paperwork. We strive to make the purchasing process go smoothly for our guests and it certainly sounds like we let you down. I would be grateful to discuss this with you more in-depth and ensure that this situation is resolved. Would you consider giving me a call when time allows? Thank you, Mic Romero - General Manager - (904) 642-1500

November 28, 2022

Great atmosphere and friendly staff. Made me feel welcomed and made my car buying experience pleasant. More

by Ashley Zumpone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mic Romero
Report | Print
Nov 28, 2022 -

Jaguar Land Rover Jacksonville responded

Ashley, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Jaguar Jacksonville team. Drive safely, and we hope to see you back again down the road!

November 27, 2022

Worst experience ever. I purchased a NEW Velar in July 21 and since then have had nothing but problems. Mic Romero agreed to help rectify the terrible service department, h More

by Jessiegurl_jessie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mic Romero
Report | Print
Dec 04, 2022 -

Jaguar Land Rover Jacksonville responded

Jessie, I am sorry to read this feedback. We strive to deliver a seamless and professional experience for our guests, and it is disappointing that this was not better reflected in your time working with us. I would appreciate another chance to speak with you to see what more I can do to assist with your situation and help improve your visit. If you are willing to discuss this further, please feel free to reach out. Best, Kevin Coughlin - Service Manager - 904-642-1500 x140

Dec 05, 2022 -

Jessiegurl_jessie responded

Again, Kevin we have tried and as I said on the phone with you several times. I have severanced ties. Mic was unable to make it right. I have since sent a certified letter to corporate with a flash drive of all the poor service work and quality of the vehicle. Everyone needs to be aware.

November 10, 2022

Mary is excellent at Land Rover in Jacksonville:)))), she is always keeping us in check with our 3 cars . Thank you Mary More

by caldropoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Osei
Report | Print
Nov 11, 2022 -

Jaguar Land Rover Jacksonville responded

Thank you for this great review! We are glad to hear that you have had good experiences working with Mary. The Jaguar Jacksonville team looks forward to working with you again!

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