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Jaguar Land Rover Jacksonville

Jacksonville, FL

4.7
174 Reviews

11217 Atlantic Blvd

Jacksonville, FL

32225

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Showing 174 reviews

December 11, 2022

awful experience dishonest people they hold the title for 45 days without any good reasons. More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mic Romero
Dec 12, 2022 -

Jaguar Land Rover Jacksonville responded

Mary, Your review is concerning and I am sorry to hear about the delay with your vehicle's paperwork. We strive to make the purchasing process go smoothly for our guests and it certainly sounds like we let you down. I would be grateful to discuss this with you more in-depth and ensure that this situation is resolved. Would you consider giving me a call when time allows? Thank you, Mic Romero - General Manager - (904) 642-1500

November 28, 2022

Great atmosphere and friendly staff. Made me feel welcomed and made my car buying experience pleasant. More

by Ashley Zumpone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mic Romero
Nov 28, 2022 -

Jaguar Land Rover Jacksonville responded

Ashley, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Jaguar Jacksonville team. Drive safely, and we hope to see you back again down the road!

November 27, 2022

Worst experience ever. I purchased a NEW Velar in July 21 and since then have had nothing but problems. Mic Romero agreed to help rectify the terrible service department, h More

by Jessiegurl_jessie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mic Romero
Dec 04, 2022 -

Jaguar Land Rover Jacksonville responded

Jessie, I am sorry to read this feedback. We strive to deliver a seamless and professional experience for our guests, and it is disappointing that this was not better reflected in your time working with us. I would appreciate another chance to speak with you to see what more I can do to assist with your situation and help improve your visit. If you are willing to discuss this further, please feel free to reach out. Best, Kevin Coughlin - Service Manager - 904-642-1500 x140

Dec 05, 2022 -

Jessiegurl_jessie responded

Again, Kevin we have tried and as I said on the phone with you several times. I have severanced ties. Mic was unable to make it right. I have since sent a certified letter to corporate with a flash drive of all the poor service work and quality of the vehicle. Everyone needs to be aware.

November 10, 2022

Mary is excellent at Land Rover in Jacksonville:)))), she is always keeping us in check with our 3 cars . Thank you Mary More

by caldropoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Osei
Nov 11, 2022 -

Jaguar Land Rover Jacksonville responded

Thank you for this great review! We are glad to hear that you have had good experiences working with Mary. The Jaguar Jacksonville team looks forward to working with you again!

October 26, 2022

Bryan is the best of the best of car salespeople I have ever met. Bryan was great to work with, his patience, experience, honesty made me feel comfortable working with him. Bryan knows his cars and very kn More

by h.s.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy in finance , Mic Romero
Oct 27, 2022 -

Jaguar Land Rover Jacksonville responded

Bryan and the entire Jaguar Jacksonville team are thrilled to see your fantastic review! Thank you so much for supporting Jaguar Jacksonville and congratulations on your new car!

October 26, 2022

I want to start by saying the sales department is great. They will work hard and try their best to make a deal and get you your dream car but that is it. Range Rover is the worst car I have had and the wors More

by Jessiegurl_jessie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mic Romero
Oct 28, 2022 -

Jaguar Land Rover Jacksonville responded

While it is good to hear about your positive time working with our sales staff, it is disappointing that the same cannot be said of your service experiences. We strive to address our customers' concerns quickly and effectively and it is disappointing that you are having continued issues with your vehicle. Please give me a call at your convenience so I can be of assistance. Thank you, Kevin Coughlin - Service Manager - 904-642-1500 x140

September 08, 2022

Drop off check in process was easy and fast. Shuttle was immediately available. My car was repaired faster than originally thought. More

by Chuckadam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen from service
Sep 08, 2022 -

Jaguar Land Rover Jacksonville responded

The Jaguar Jacksonville team is glad your service experience was five-star worthy! We look forward to assisting you again soon. Until then!

August 08, 2022

Professional staff and great service. We did not have an appointment. We were traveling through Jacksonville when the check engine light came on. There was no hesitation to find out what More

by Leeg1936
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria, Mic Romero
Aug 09, 2022 -

Jaguar Land Rover Jacksonville responded

Thanks for stopping in at Jaguar Jacksonville and leaving us a five-star review! It was a pleasure to assist you, and we are looking forward to seeing you back for your next purchase. Until then, drive safe!

June 21, 2022

My experience with Jaguar/Landover off Atlantic was very pleasant as my service advisor was courteous and very knowledgeable. She connects with her customers and treats them like family. First class service More

by Erie Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary
Jun 21, 2022 -

Jaguar Land Rover Jacksonville responded

Thank you for the stellar review. We're glad to hear that the team took care of your vehicle and was courteous and knowledgeable. See you again next time! --Jaguar Jacksonville Team

June 17, 2022

Great place to do business. I’ve bought five cars from them and they have always exceeded my expectations. More

by Drew Lybrook
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cruz, Bill Bingham, Nicki Shrewsbery, Mic Romero
Jun 17, 2022 -

Jaguar Land Rover Jacksonville responded

Thank you for your repeat business, Drew, and for being a loyal Jaguar Land Rover Jacksonville client! We're glad we've been able to help you find a vehicle on numerous occasions - and we wish you safe travels till we see you again! Take care.

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