Jaguar Land Rover Jacksonville

Dream car turned nightmare I drove a working car with a light on into dealer. 6 months later and counting.still do not have car back and it’s not drivable. 6 months of car payme I drove a working car with a light on into dealer. 6 months later and counting.still do not have car back and it’s not drivable. 6 months of car payments on a car i can’t drive. Car rentals outta pocket. Warranty used up. I’m left to cry and bleed out more money. More

Words cannot express how helpful Cindy @ service is. Words cannot express how helpful Cindy is with issues concerning my new XF Jaguar Service, she always has a cheerful attitude and is willing to help, Words cannot express how helpful Cindy is with issues concerning my new XF Jaguar Service, she always has a cheerful attitude and is willing to help, she is the reason I keep returning to Jaguar. I purchased a brand-new Jaguar XF of jaguar JAX dealer in about 10 days ago, this is my 8th brand new one I bought in 15 years of different companies and different brand, I did have Ford trucks & Ford Mustang & Toyota Sequoia & Honda car &... and I have a lot of experience of different service departments so I feel my comments are important. First off, I loved meeting my service adviser Cindy. She became a friend during the process which made me feel I was important, and I really liked the service manager Robert, these two persons of service were a big part of my reason to buy Jaguar XF Diesel, And My sale person Chris Cutting was so wonderful. Next, ( Cindy ) the service advisor was great as well, I never saw anywhere else in any dealership before, I had couple scratch on door panel leather and couple black spot on roof headliner. Cindy call me after one week and give me appointment to get service on those some minor problems, She ( Cindy ) took care of them and had such a positive attitude and that smile was infectious, But the best part of my experience was the new Loaner car program, she provides for me, Touched! Cindy taker off everything and she go extra miles and did detail cleanup on my XF again too, Thank you. Cindy was amazing, her ability to work with all kinds of people showed in everything she did for me, her can do attitude made me feel special and that any problem I may encounter would be solved. She is valuable, more than you know, Already I can't wait to see her again, her helped make my experience at Jacksonville jaguar service department just awesome! I never see such service adviser in any dealerships before like Cindy. 11/20/17 Kianoosh Seisan More

my brand new Jaguar XF At October 2017, I purchased my 1st Jaguar. I had reservation only because what others had said and the reviews I had read. More things not positive f At October 2017, I purchased my 1st Jaguar. I had reservation only because what others had said and the reviews I had read. More things not positive from other owners. But I've watched the line-up for the jaguar XE & XF and I was very impressed. Once I saw the new design of 2017, I was really sold because I wanted to get off the ground from our big SUV Toyota Sequoia. Well it would have to happen to me. The first couple day I take my car home the Navigation is not functioning correctly. I took the XE to Jaguar dealer, they give me the loaner car to drive and said all should be fixed by couple day. I was still ok because. They provide to me the new loaner car to drive. I spoke with the sales Manager Chris Cutting and he said "Kia, this is not supposed to happen and I give you my word. Give us a couple more days and Jaguar and this Dealership (Jacksonville FL Jaguar dealer) will make it right." By next day afternoon my XE was ready and not only that Jaguar Service Manager Mr. Robert and Mrs. Cindy have been in contact with me about the vehicle, Chris Cutting and dealer managements had provided us with loaner new jaguar car and inconvenience full tank gas gift for my time spent. Which they didn't have to do that. I just wanted to be able to say thanks to them and show off my New Jaguar to everyone. So, in that time my XE was at shop for getting navigation fix, the jaguar dealer gives us the loaner car, I had brand new jaguar XF for couple day to drive, my wife and I were sold out with that new XF. We end up to call Chris Cutting my sale person and spoke with him and dealer manager Mr. Mike to upgrade my brand new 2017 XE 2.5 after less than three weeks to brand new 2017 XF 2.0d. and they give us unbelievable deal on that. We love our new jaguar 2017 XF 2.0d. This is so crazy, it never happened to me and my wife too upgrade new car after three weeks to same brand and same type car, Just bigger one. This will can tell everyone how the sale person (Chris Cutting & Jag dealer managements & service) are good to people. So, what am I saying, some things are really unforeseen, had we known it would have happened to us we would have gone in a different direction. This vehicle offers so much more than what I received with Toyota & other cars we ever had, As far as 5years service plan, stolen vehicle protection for free and InControl APP for anywhere of world to do start engine and control heat and cold and see journeys of the car & …anything in car End, No one can try to sale us any other car products once I purchased the Jaguar. Go to Jacksonville FL Jaguar dealer see Chris Cutting and management Mr. Mike and if you need service see Mr. Robert & Mrs. Cindy. I give them 100 stars* in taking care of Jaguar/Land Rover family members. Kia Badei 11/10/17 More

Ask for Bryan Orr!! I've spent the past 6 months online researching and shopping dealership inventory in search of a sedan equipped "my way". Found it on a Jaguar XE. Br I've spent the past 6 months online researching and shopping dealership inventory in search of a sedan equipped "my way". Found it on a Jaguar XE. Bryan Orr took me for a test drive and that was all it took. He made the entire transaction go smoothly, even around my crazy schedule. He and everyone I met at Jaguar Jacksonville was friendly, enthusiastic, honest and professional. Thanks Bryan . . . you made it perfect for me and I look forward to a continued relationship! More

Outstanding customer service!! Professionalism and pride throughout the entire purchase process! Staff members were polite and knowledgeable. All request were meet and followed up Professionalism and pride throughout the entire purchase process! Staff members were polite and knowledgeable. All request were meet and followed up on expeditiously. Thank you More

Mgr was great The Mgr Michael and some of his staff such as naz went out of their way to keep me the customer happy. Thanks for the follow and timeliness. The Mgr Michael and some of his staff such as naz went out of their way to keep me the customer happy. Thanks for the follow and timeliness. More

Wonderful dealer, Fantastic service!! Throughout our time at Fields Land Rover in Jacksonville we dealt with Kenny and Mic Romero. My husband and I appreciated their professionalism, hon Throughout our time at Fields Land Rover in Jacksonville we dealt with Kenny and Mic Romero. My husband and I appreciated their professionalism, honesty, and courteousness. They were wonderful and wanted to focus on making sure we were satisfied with not just our purchase but the whole experience. Will definitely be returning when we're ready to purchase again. Thanks- A. Freeman More

Great Dealership Great experience buying our new Land Rover. Range Rover. Incredible vehicle and the folks up there were very helpful. We feel like we got a great deal Great experience buying our new Land Rover. Range Rover. Incredible vehicle and the folks up there were very helpful. We feel like we got a great deal. More

Above and beyond to make the customer happy Allison and Mic bent over backwards to make sure we were happy. They were so kind and understanding. They spent a ton of time with us making sure we u Allison and Mic bent over backwards to make sure we were happy. They were so kind and understanding. They spent a ton of time with us making sure we understood everything. Then worked so hard make sure we were comfortable with our deal. Wow, just wow! They were fun to work with. No high pressure. Just seemed like genuinely good people. Very professional. The dealership was immaculate and the snacks were great. Thanks so much for exceeding expectations. More

Great Team; Friendly service Great staff and courteous VIP service. Great Team to work with! Clean environment and team excited to help in all capacities to make buying experience Great staff and courteous VIP service. Great Team to work with! Clean environment and team excited to help in all capacities to make buying experience hassle free. I <3 my New RR Evoque! More